AI Agent Directory
Purpose-built AI agents for every corner of customer support, grounded in your knowledge and delivered through Auralis.
50 agents
Front-line & channels
Knowledge & FAQ Agent
Answers the repeat questions that fill your queue, grounded in your approved knowledge and with the source attached.
Learn moreTriage & Routing Agent
Classifies every incoming ticket, resolves what it can, and routes the rest to the right team the first time.
Learn moreLive Chat Agent
Holds real-time chat conversations on your site and in-app, resolving the request in the window instead of opening a ticket.
Learn moreEmail Support Agent
Reads, drafts, and sends email replies from your real systems, clearing the inbox backlog that drags down response time.
Learn moreVoice & Phone Agent
Takes phone calls, understands what the caller needs, and resolves or routes it, so callers do not wait on hold.
Learn moreSocial & Messaging Agent
Answers customers where they already are, across social and messaging apps, with the same grounded answers as every channel.
Learn moreMultilingual Support Agent
Answers in the customer language across every channel, so support quality does not depend on which language a customer speaks.
Learn moreAfter-hours Coverage Agent
Keeps support answered overnight, on weekends, and through holidays, so the queue is not full when the team logs in.
Learn moreService & resolution
Scheduling & Booking Agent
Books, reschedules, and cancels appointments in your systems, so customers do not wait on hold to change a time.
Learn moreComplaints & Escalation Agent
Recognises a frustrated or sensitive case early, handles what it can, and escalates the rest to a human with full context.
Learn moreAppointment Reminder Agent
Reminds customers of upcoming appointments and lets them confirm or reschedule in the same message, cutting no-shows.
Learn moreCallback & Follow-up Agent
Closes the loop on open cases by following up on time, so nothing waiting on the customer or the team is forgotten.
Learn moreSLA & Priority Agent
Watches every case against your response targets, prioritises what is at risk, and flags breaches before they happen.
Learn moreCommerce & orders
Order Status Agent
Answers "where is my order" instantly by reading the live status from your systems, not a canned reply.
Learn moreReturns & Refunds Agent
Walks customers through returns and processes eligible refunds within your policy, without manual handling.
Learn moreShipping & Delivery Agent
Answers delivery and tracking questions with live carrier status, and handles the change when a delivery needs one.
Learn moreWarranty & Claims Agent
Checks warranty eligibility, walks the customer through a claim, and starts the eligible ones within your policy.
Learn moreStock & Availability Agent
Answers what is in stock, when it returns, and where to find it, reading live inventory instead of guessing.
Learn moreBilling & subscriptions
Billing & Payments Agent
Resolves invoice, charge, and payment questions by reading the real account, while keeping sensitive actions controlled.
Learn moreSubscription & Plan Agent
Handles upgrades, downgrades, renewals, and cancellations against the real subscription, within your rules.
Learn moreInvoice & Receipt Agent
Finds, explains, and resends invoices and receipts from the real account, clearing a steady stream of simple requests.
Learn moreFailed Payment & Dunning Agent
Reaches out on a failed payment, explains why it failed, and helps the customer fix it before access is lost.
Learn moreDisputes & Chargebacks Agent
Triages payment disputes and chargebacks, gathers the evidence, and routes them cleanly within your process.
Learn moreAccount & onboarding
Onboarding Agent
Guides new customers through setup step by step, answering questions in context so they reach value faster.
Learn moreAccount & Profile Agent
Updates account details, contact info, and preferences against the real record, behind your verification rules.
Learn morePassword & Access Agent
Handles password resets, lockouts, and access questions safely, clearing one of the highest-volume ticket types.
Learn moreIdentity & KYC Verification Agent
Guides customers through identity and verification steps, collects what is needed, and keeps the process inside your rules.
Learn moreActivation & Setup Agent
Gets new customers from sign-up to first use, clearing the setup blockers that stall activation in the first week.
Learn moreRenewal & Retention Agent
Handles renewal questions, answers what is holding a customer back, and routes retention-sensitive cases to a person.
Learn moreTechnical
Technical Troubleshooting Agent
Diagnoses common technical issues step by step, resolves the known ones, and escalates the rest with full diagnostics.
Learn moreInstallation & Configuration Agent
Walks customers through install and configuration step by step, resolving the common setup errors before they escalate.
Learn moreBug & Incident Intake Agent
Captures a clean, complete bug report the first time, so engineering does not lose a day asking for the basics.
Learn moreAPI & Developer Support Agent
Answers developer questions on your API and docs with grounded, specific answers, freeing engineers from support duty.
Learn moreStatus & Outage Agent
Tells customers whether an issue is a known outage and keeps them updated, taking the surge off the team during incidents.
Learn moreDevice & Hardware Agent
Troubleshoots physical devices and hardware step by step, resolving the common faults and arranging service for the rest.
Learn morePre-sales & growth
Pre-sales Product Questions Agent
Answers the product, plan, and pricing questions prospective customers ask, accurately and from your real information.
Learn moreLead Qualification Agent
Greets inbound enquiries, answers their questions, and gathers context so your team only spends time on a fit.
Learn moreDemo Scheduling Agent
Books demos and meetings with your team against live availability, so an interested prospect is never left waiting.
Learn moreUpsell & Cross-sell Agent
Surfaces a relevant upgrade or add-on when a customer asks about a limit they have hit, only where it genuinely helps.
Learn moreFeedback & experience
CSAT & Survey Agent
Asks for feedback at the right moment, captures the response, and acts on a poor score before the customer is lost.
Learn moreFeedback Triage Agent
Reads every piece of feedback, sorts it by theme, and routes the signal to the team that can act on it.
Learn moreReview & Reputation Agent
Watches public reviews, drafts a considered response, and routes the cases that need a person, so none go unanswered.
Learn moreChurn-risk Detection Agent
Spots the support signals that precede a customer leaving and surfaces the at-risk account while there is time to act.
Learn moreOperations & internal
Document & Form Agent
Guides customers through forms and documents, collects what is needed, and checks it is complete before submission.
Learn moreCompliance & Policy Agent
Answers policy and compliance questions from your approved sources, with the rule attached, and never improvises.
Learn moreFraud & Risk Flagging Agent
Spots the support interactions that look like fraud or risk, and routes them to your team before they cause harm.
Learn moreCRM Update & Data Lookup Agent
Keeps the record current by logging interactions and looking up details, so the data behind support stays clean.
Learn moreInternal IT & HR Helpdesk Agent
Answers employee IT and HR questions from your internal knowledge, clearing the routine tickets your own teams field.
Learn moreAgent Assist Copilot
Sits beside your human agents, surfacing the answer, the account, and a drafted reply so they resolve faster.
Learn moreQuality & Audit Agent
Reviews resolved conversations for accuracy and tone, instead of sampling a handful, and feeds the findings into tuning.
Learn more