Status & Outage Agent
Tells customers whether an issue is a known outage and keeps them updated, taking the surge off the team during incidents.
The Status & Outage Agent handles the flood of identical questions that arrive during an incident: whether something is down, whether it is being worked on, and when it will be back. It gives customers an accurate status immediately, so the team is not overwhelmed answering the same question hundreds of times.
How it works
The agent reads your status source, confirms whether the issue is known through Answer, and updates customers through Autopilot as the incident progresses. Reports that look like a new, unconfirmed issue are escalated through Assist, and Audit reviews how incidents were communicated.
Example requests it handles
- Is the service down?
- Is this a known issue?
- When will it be back up?
- I cannot access anything right now.
In your industry
- Absorbs the support surge during an incident with accurate, live status.
- Keeps users informed during outages without overwhelming the team.
- Communicates incident status accurately on time-sensitive services.
- Tells end users whether an issue is a known outage and updates them.
- Keeps merchants informed when a shared service is affected.
- Communicates platform incident status to implemented clients.
In Auralis
Auralis runs this agent through Answer reading your status source and Autopilot for live updates, escalating unconfirmed new issues via Assist and reviewing communication with Audit.