SaaS customer experiences are garbage. Lets fix yours today!

Customer support automation for software and product companies. Our conversational AI handles up to 70% of your customer requests. Instantly, consistently and 24/7.

Increasing customer retention rates by 5% increases company profits by 25-95%

Fred Reichheld Creator of the Net Promoter Score®

Why Auralis?

Providing a superior, consistent and round the clock support experience is no longer
an option but a necessity in today’s competitive landscape.

Over half of your customers expect a customer service response within one hour, even on weekends
67% of your churn can be prevented if a customer's issue was resolved at first engagement
75% of your customers want you to offer them a fully self-service customer care option
The cost of acquiring a new customer compared to retaining an existing one is 5 to 25 times higher

Auralis in Action

See what you can practically do with Auralis to scale your service without scaling support costs
Vector 38

In app messaging

Provide context driven support within your SaaS platforms, web or mobile apps.

Support CoPilot

An AI support center where your customers and agents can engage with your product.

Insights Dashboard

Your site visitors and customers can get information and solutions round the clock.

Helpdesk Assistant

Draft replies, create tickets, get macros and handoff complex issues to human agents.

Website Chat

Track customers happiness and other key metrics with out-of-the-box reporting.

“Before integrating Auralis we were constantly juggling agents and time zones to ensure 24/7 support.

 

Now our customers get instant help any time of the day and the consistency and accuracy of our responses are unparalleled. It’s like having an elite support team that’s always on and never tires!”

Henry Porter Managing Director

“Before integrating Auralis we were constantly juggling agents and time zones to ensure 24/7 support.

Now our customers get instant help any time of the day and the consistency and accuracy of our responses are unparalleled. It’s like having an elite support team that’s always on and never tires!”

Henry Porter Managing Director

How it works

Leave your customers starry-eyed with these dazzling new features

Engage

Our conversational AI handles 70% of customer inquiries and resolves them before they become support tickets.

Accurate answers always instantly
Available round the clock 24/7
Consistent brand voice and tone

Engage

Our conversational AI handles 70% of customer inquiries and resolves them before they become support tickets.

Accurate answers always instantly
Available round the clock 24/7
Consistent brand voice and tone

Identify

Instantly enrich cases with sentiment and intent, then prioritize and route based on urgency.

Seamlessly transfer from AI to human
Higher agent productivity
Slash handling time and escalations

Resolve

Autonomous on demand information and ticket resolution across multiple channels.

Lower cost per ticket
Faster time to resolution
Happier customers

Resolve

Autonomous on demand information and ticket resolution across multiple channels.

Lower cost per ticket
Faster time to resolution
Happier customers

Key Benefits

Setting up and integrating Auralis takes a few minutes, these benefits last forever

Agent Handoff

Connect directly to a human for complex issues

Multi lingual

Answer in any language your customer needs help in

24/7 support

Have agents available round the clock, even on weekends

Increased customer satisfaction

Better, faster responses 

create happier customers

Decreased handle time

Reduce wait times while increasing case deflections

Correct seamlessly and instantly

Train your AI assistant on the fly and improve accuracy over time

Convert queries to insights

Summarize all queries into actionable insights instantly

Amplify agent performance

Offer next-best actions and 

real-time recommendations

Unfair scaling advantage

Scale your business without

scaling your support team

Product Highlights

See Auralis in action to understand how your customer inquiries can be addressed seamlessly

Connects with your existing help desk software

Integrates with all modern systems
Instant access available 24/7/365
Syncs with multi-format data sources

Support customers real-time, regionally and relevantly

Native support for 100+ languages
Serve all countries and time zones
Consistent brand voice and tone

Ingest and use your existing content and videos

Deliver quality answers from multiple sources
Data is always in sync and up to date
Correct answers on the fly to improve accuracy

Analyze customer
queries to better
address complaints

Identify why customers are unhappy
Analyze sentiment, intent, and tone
Be better prepared while responding

Seamless human handoff

Transfer to a human on demand when available
Collects emails and creates help desk tickets
Slash handling time and escalations

“Transitioning to Auralis was a game-changer. We used to fret about training new hires and managing peak times.

 

Now we handle high demand with ease, ensuring each customer feels heard & helped. It’s as if we supercharged our support without the overhead of a massive team!”

Morgan Mudge Vice President

Pricing

Pay only when we achieve the outcome you and your customers care about most - resolved conversations.

recommended

Standard

$1

per successfully resolved conversation

Designed for small and medium-sized companies that require features like Helpdesk integration and issue triaging.

Custom

FROM

$1    

per successfully resolved conversation

 + One time setup and training fee

Tailored for larger businesses with extensive features and top-tier customization options

Tailored for enterprises, this plan offers extensive features and top-tier customization and an option for on-premise deployment.

Enterprise

“In the past, diving into support analytics was a chore, requiring multiple tools and manual cross-referencing.

 

 Auralis transformed that landscape for us. Now our support is cost-effective and the insights we gain are golden, helping us refine our products and better serve our customers.”

Daniel Amos CEO

“In the past, diving into support analytics was a chore, requiring multiple tools and manual cross-referencing.

 

Auralis has transformed that landscape for us. Now our support is more cost-effective and the insights we gain are gold, helping us refine our products and better serve our customers.”

Daniel Amos CEO

Savings Calculator

Compare your customer support costs and calculate how much you can save with Auralis
  • Average hourly cost of your agent

    $20

    $1$100
  • Number of queries resolved hourly

    5

    160
  • Number of agents

    4

    150
  • Current cost per ticket

    $250

  • Average cost with Auralis

    $62

  • Monthly savings with Auralis

    $5625

FAQ

Looking for details to help you decide? Here's why Auralis help you start saving today!

A resolved ticket is counted when the customer confirms the answer provided is satisfactory (hard resolution) or exits the conversation without requesting further assistance (soft resolution).

Customers can confirm an answer is satisfactory by:

– Pressing the “Thanks – that helps” quick reply.
– Entering an affirmative response such as ‘Yes’, ‘Sure’, ‘Thanks’ etc.
– Rating the response 4 stars or more


Customers can request further assistance by:

– Pressing the Talk to a human quick reply.
– Entering a response that suggests their query is unresolved.
– This includes asking clarifying questions or asking to speak to human support.

Auralis AI leverages the multilingual capabilities of GPT, enabling it to comprehend and respond in various languages found across the internet. This means that even if your customer support content or data is primarily in English, Auralis AI can interact and provide assistance in the language your customers use. However, it’s important to note that querying in a language different from your primary content language might impact the effectiveness slightly. The AI is currently more adept at finding the most relevant context and responses in the language in which it has been predominantly trained. We’re continuously enhancing Auralis AI’s multilingual functionality to deliver more accurate and contextually relevant support across diverse languages. Customers can confirm an answer is satisfactory by: – Pressing the “Thanks – that helps” quick reply. – Entering an affirmative response such as ‘Yes’, ‘Sure’, ‘Thanks’ etc. – Rating the response 4 stars or more Customers can request further assistance by: – Pressing the Talk to a human quick reply. – Entering a response that suggests their query is unresolved. – This includes asking clarifying questions or asking to speak to human support.
Absolutely! Auralis AI is designed to complement and support human agents by handling routine inquiries and filtering out complex issues that require human intervention and passing them off to humans. This collaboration ensures that support agents can focus on more challenging tasks, thereby improving efficiency and job satisfaction.

Auralis Zap improves customer service by using AI-powered customer service tools, such as AI chatbots and intelligent automation. These tools can handle a vast array of customer queries instantly, providing answers that customers expect with speed and accuracy, thus improving overall satisfaction.

Yes, Auralis AI prioritizes security and reliability. It employs state-of-the-art AES256 encryption encryption and security practices to safeguard all interactions and data. Continuous updates and monitoring also ensure that the system remains robust against evolving threats and challenges in the AI landscape. We generally don’t store PII unless you specifically upload it, or a user provides it in a question to your bots. We store queries and responses in our database to be able to provide and improve on the service. Queries and responses also pass through OpenAI and are subject to their privacy policy as well.

Auralis is uses multiple AI models in the background and chooses the best one depending on your request. We have custom agents for text generation, image generation, data visualization etc. We are constantly fine tuning models and tweaking them with reinforcement learning. This is how Auralis gets better over time and the more you use it.

Natural Language Processing (NLP) is at the core of Auralis. It enables the system to understand, interpret, and respond to customer queries in a natural, human-like manner. This capability ensures that interactions are smooth and intuitive, enhancing the customer experience significantly. We combine NLP with GPT to provide cutting edge customer support in natural languages. 

Auralis can do everything that ChatGPT (by OpenAI) can do and a lot more. It internally routes requests to OpenAI when it feels the output will be the best there. It also can send requests to other AI engines and software like MidJourney, Charts, WolframAlpha etc. At the minimum you get the latest ChatGPT for a fraction of the price for your whole team with Auralis.

Auralis AI, using AI-powered chatbots and automated responses, is well-equipped to manage high volumes of customer questions simultaneously. This capacity ensures consistent customer support, even during peak times or unexpected surges, safeguarding the customer experience.

Auralis has all the features of ChatGPT along with capabilities to access the internet, execute code and use other apps, access multiple finetuned AI models and access tools you already use everyday. Think of it as ChatGPT + AutoGPT + Powerful Custom Agents

Yes – we write both custom connectors as well as integrations to other apps and tools you use everyday. Please feel free to reach out to us on this form here. Click here

We’d love to hear more ! Please feel free to reach out to us on this form click here. We listen to our users attentively to make sure we’re adding features that will be gamechanging for your team’s workflows.

You data is completly secure with auralis, we use pseudo randomizers internally as well as externally and we don’t store or use PII unless you specifically upload it, or a user provides it in a question to your Auralis. Its safer for your data to use an AI service via Auralis as opposed to directly using that service in most cases.

What is a resolved ticket?

A resolved ticket is counted when the customer confirms the answer provided is satisfactory (hard resolution) or exits the conversation without requesting further assistance (soft resolution).
Customers can confirm an answer is satisfactory by:

– Pressing the “Thanks – that helps” quick reply.
– Entering an affirmative response such as ‘Yes’, ‘Sure’, ‘Thanks’ etc.
– Rating the response 4 stars or more

Customers can request further assistance by:

– Pressing the Talk to a human quick reply.
– Entering a response that suggests their query is unresolved.
– This includes asking clarifying questions or asking to speak to human support.

Does Auralis AI support multiple languages?

Auralis AI leverages the multilingual capabilities of GPT, enabling it to comprehend and respond in various languages found across the internet. This means that even if your customer support content or data is primarily in English, Auralis AI can interact and provide assistance in the language your customers use. However, it’s important to note that querying in a language different from your primary content language might impact the effectiveness slightly. The AI is currently more adept at finding the most relevant context and responses in the language in which it has been predominantly trained. We’re continuously enhancing Auralis AI’s multilingual functionality to deliver more accurate and contextually relevant support across diverse languages.

Customers can confirm an answer is satisfactory by: – Pressing the “Thanks – that helps” quick reply. – Entering an affirmative response such as ‘Yes’, ‘Sure’, ‘Thanks’ etc. – Rating the response 4 stars or more.

Customers can request further assistance by: – Pressing the Talk to a human quick reply. – Entering a response that suggests their query is unresolved. – This includes asking clarifying questions or asking to speak to human support.

Can Auralis support human customer service agents?

Absolutely! Auralis AI is designed to complement and support human agents by handling routine inquiries and filtering out complex issues that require human intervention and passing them off to humans. This collaboration ensures that support agents can focus on more challenging tasks, thereby improving efficiency and job satisfaction.

How does Auralis Zap improve customer service?

Auralis Zap improves customer service by using AI-powered customer service tools, such as AI chatbots and intelligent automation. These tools can handle a vast array of customer queries instantly, providing answers that customers expect with speed and accuracy, thus improving overall satisfaction.

Is Auralis Zap secure and reliable?

Yes, Auralis AI prioritizes security and reliability. It employs state-of-the-art AES256 encryption encryption and security practices to safeguard all interactions and data. Continuous updates and monitoring also ensure that the system remains robust against evolving threats and challenges in the AI landscape. We generally don’t store PII unless you specifically upload it, or a user provides it in a question to your bots. We store queries and responses in our database to be able to provide and improve on the service. Queries and responses also pass through OpenAI and are subject to their privacy policy as well.

Which AI models does Auralis use?

Auralis is uses multiple AI models in the background and chooses the best one depending on your request. We have custom agents for text generation, image generation, data visualization etc. We are constantly fine tuning models and tweaking them with reinforcement learning. This is how Auralis gets better over time and the more you use it.

What role does NLP play in Auralis?

Natural Language Processing (NLP) is at the core of Auralis. It enables the system to understand, interpret, and respond to customer queries in a natural, human-like manner. This capability ensures that interactions are smooth and intuitive, enhancing the customer experience significantly. We combine NLP with GPT to provide cutting edge customer support in natural languages.

Why not just use ChatGPT?

Auralis can do everything that ChatGPT (by OpenAI) can do and a lot more. It internally routes requests to OpenAI when it feels the output will be the best there. It also can send requests to other AI engines and software like MidJourney, Charts, WolframAlpha etc. At the minimum you get the latest ChatGPT for a fraction of the price for your whole team with Auralis.

How does Auralis AI handle a surge in customer questions?

Auralis AI, using AI-powered chatbots and automated responses, is well-equipped to manage high volumes of customer questions simultaneously. This capacity ensures consistent customer support, even during peak times or unexpected surges, safeguarding the customer experience.

How is this different than ChatGPT?

Auralis has all the features of ChatGPT along with capabilities to access the internet, execute code and use other apps, access multiple finetuned AI models and access tools you already use everyday. Think of it as ChatGPT + AutoGPT + Powerful Custom Agents

Can you add my own data source to Auralis?

Yes – we write both custom connectors as well as integrations to other apps and tools you use everyday. Please feel free to reach out to us on this form here. Click here

I want an additional feature or tool on Auralis

We’d love to hear more ! Please feel free to reach out to us on this form click here. We listen to our users attentively to make sure we’re adding features that will be gamechanging for your team’s workflows.

Is my data safe with Auralis, how is my privacy protected?

You data is completly secure with auralis, we use pseudo randomizers internally as well as externally and we don’t store or use PII unless you specifically upload it, or a user provides it in a question to your Auralis. Its safer for your data to use an AI service via Auralis as opposed to directly using that service in most cases.

“I’ve seen our support scale effortlessly during peak demands, ensuring that every customer gets the same accurate answer, no matter when they reach out.

 

And the insights we’ve gained have been pivotal for our strategic decisions. Auralis is our secret weapon!”

Devrath Vijay CEO
Increase customer satisfaction while decreasing support costs with Auralis

+28%

Better CSAT Scores

+33%

Faster Handle Times

+42%

Swifter Agent Ramp

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