The only AI service desk that auto resolves upto 70% of all queries
- Built for business, retail and office technology dealers
- 500k+ queries resolved, human in the loop always
Advanced and customisable AI agents — across every channel
Risk free 30-day pilot — on your data and tickets
Higher team productivity
Resolved autonomously
Lower cost per ticket
Customer Success Stories
See how our customers are using AI agents to successfully transform their businesses
Truno keeps POS and store systems running for 13,000+ retail locations. With Auralis taking first contact, 61% of tickets now close without an agent — same team.
- Headquarters
- United States
- Industry
- Retail Technology
- Customer Sites
- 13,000+
Grocers can’t wait on a register that’s down. Auralis takes the first call on every ticket, day or night, so our technicians spend their time on the fixes that actually need them.
Chad SmithCOO, TRUNO
Dispatch, supplies and meter chase handled around the clock and written straight into your system
Nobody waits on hold, ever.
Calls answered on the first ring, 24/7 — the machine looked up in e-automate, duplicate calls caught, the service call logged before the caller hangs up.
Wrong toner stops shipping.
Every order is checked against recent supply history and the current meter before it moves; questionable ones are held with the reason on screen and released in one click.
The meter chase runs itself.
Outstanding reads get emailed, then called, and captured either way — anything still missing lands on a daily exception report.
Your team only sees the exceptions.
Routine requests close end to end; anomalies come to a person with the reason attached and a full audit trail — phone, email, chat, Teams and Copilot in one queue.
Why dealers choose Auralis
Double your dealership’s profitswithout adding headcount.
More service calls, supply orders and meter reads, and no Monday-morning backlog waiting for your team.
Your people only make the judgment calls
Call taking, order entry and logging are already done. What reaches your team is the work that needs their experience.
Invoices go out on time
Meter reads are in before billing runs. Nobody waits on an estimate or on someone phoning around for a read.
24/7 service you can sell
Nights and weekends are covered, so round-the-clock service becomes something you put in the contract, not something you staff for.
Features
One managed system. Five ways it works for you.
SupportOS is the engine behind the outcome — every touch-point covered, run as one.
- Auralis AutopilotHandles the whole request, start to finish, and closes it. Hands over with the full history when it should.
- Auralis AssistHelps your team answer faster, with the right context and a drafted reply already in front of them.
- Auralis AnalyticsReports and dashboards built from your own data — not a sample of five conversations a month reviewed by hand.
- Auralis AnswerAnswers the phone around the clock, settles the routine calls and passes the rest to a person.
- Knowledge CenterOne place for your answers. Update it once and every reply changes with it, across every channel.
Trusted by dealers, companies and government agencies alike
Trusted by ERP and business-software leaders
The teams who build finance and operations platforms picked Auralis for their own support desk. A dealership running e-automate gets the same desk, inside the system it already runs on.
A Visma company
PowerOffice Go is one of Scandinavia’s leading cloud-based ERP and accounting platforms. It streamlines finance, payroll, invoicing, and project management into a single intuitive solution, helping companies work smarter and more efficiently.
- Headquarters
- Bodø, Norway
- Industry
- Cloud ERP and SaaS
- Number of Users
- 250,000+
We chose to implement Auralis as an AI assistant for our support team after a thorough evaluation process of alternative solutions and suppliers. Our collaboration with Auralis has been very valuable, characterized by a consistently high level of professionalism and responsiveness.
Terje JohanssonProduct Director
Featured Resources
Written for the dealer evaluating an AI help desk on e-automate, and for the IT director who has to sign it off.
The e-automate AI help desk checklist
Twenty questions to ask any vendor before their AI touches your meter reads, your dispatch board, or your e-automate. Does it write to e-automate or just read an export? What happens to a read outside the variance? Who runs it in month six? Score each answer in the first call.
Get the checklist
Plugs into the tools you already run on
Auralis connects directly to your CRMs, helpdesks, and support channels — and any platform with an API. Keep your existing stack; Auralis works inside it.
Zendesk
Help Scout
HubSpot
Confluence
Microsoft Teams
Telegram
Gmail
Google Drive
Trello
Basecamp
Google Analytics
SendGridZendeskHelp ScoutHubSpotConfluenceMicrosoft TeamsTelegramGmailGoogle DriveTrelloBasecampGoogle AnalyticsSendGrid
Intercom
Zoho Desk
Pipedrive
ServiceNow
WhatsApp
Discord
Zoom
Zapier
Asana
Dropbox
Skype
TypeformIntercomZoho DeskPipedriveServiceNowWhatsAppDiscordZoomZapierAsanaDropboxSkypeTypeform
Freshdesk
Salesforce
Jira Service Management
Slack
Messenger
Twilio
Google Meet
Notion
monday.com
Google Calendar
Okta
HootsuiteFreshdeskSalesforceJira Service ManagementSlackMessengerTwilioGoogle MeetNotionmonday.comGoogle CalendarOktaHootsuiteThe Auralis Difference
We don’t just implement AI. We make it work securely and seamlessly for your business.
We do the AI work so you don’t build a data science team.
Data clean-up, model training, integrations, monitoring and maintenance: all managed by us.
Trained on your data and workflows
Not a generic model with your logo on it.
500+ integrations, live on day one
Anything else with an API works too.
Bring your own model, or use ours
Hosted cloud, private, or on-prem.
Live in days, not months
No lengthy build, no consulting markup.
From Our Blog
Why most AI support pilots stall
Most AI support pilots end with everyone losing interest, not with a decision. The three reasons we keep seeing, with Gartner and Klarna as the evidence, and what the pilots that survive tend to look like.
AI Help Desk: How to Automate Your IT Service Desk
An AI help desk resolves routine IT requests on its own, triages the rest and hands your agents the context they need. What it is, why IT teams are moving to one, and how to set one up.
Build vs Buy AI Chatbots - 6 Point Decision Framework
Explore our 6-point framework to guide your "Build vs Buy" decision for AI chatbots. Learn the key factors to help you make the best choice for your business automation needs.