Exceptional Customer Experiences with AI
Our conversational AI handles up to 70% of your customer requests. Instantly, consistently and 24/7. Experience dramatic improvements in customer satisfaction and reduced costs
Our conversational AI handles up to 70% of your customer requests. Instantly, consistently and 24/7.
Our conversational AI handles up to 70% of your customer requests. Instantly, consistently and 24/7. Experience dramatic improvements in customer satisfaction and reduced costs
Providing a superior, consistent and round the clock support experience is no longer an option but a necessity in today’s competitive landscape.
Provide context driven support within your SaaS platforms, web or mobile apps.
An AI support center where your customers and agents can engage with your product.
Your site visitors and customers can get information and solutions round the clock.
Draft replies, create tickets, get macros and handoff complex issues to human agents.
Your site visitors and customers can get information and solutions round the clock.
Our conversational AI handles 70% of customer inquiries and resolves them before they become support tickets.
Our conversational AI handles 70% of customer inquiries and resolves them before they become support tickets.
Instantly enrich cases with sentiment and intent, then prioritize and route based on urgency.
Autonomous on demand information and ticket resolution across multiple channels.
Autonomous on demand information and ticket resolution across multiple channels.
Connect directly to a human for complex issues
Answer in any language your customer needs help in
Have agents available round the clock, even on weekends
Better, faster responses
create happier customers
Summarize all queries into actionable insights instantly
Offer next-best actions and
real-time recommendations
Scale your business without
scaling your support team
“Transitioning to Auralis AI was a game-changer. We used to fret about training new hires and managing peak times.
Now, Auralis handles high demand with ease, ensuring each customer feels heard and helped. It’s as if we’ve supercharged our support without the overheads of a massive team!”
Morgan VP
“In the past, diving into support analytics was a chore, requiring multiple tools and manual cross-referencing.
Auralis AI has transformed that landscape for us. Not only is our support more cost-effective, but the insights we gain are gold, helping us refine our products and better cater to our customers.”
These are the exact words of a client after we tried out almost 23 generic AI chatbots to handle simple and repeated customer interactions. Most generic AI chatbots that we tried out there simply don’t cut it, the quality is very poor, in many cases the responses are junk and the bots are not trainable. They are fine for free or hobby products where a few bad answers don’t matter but not suitable for businesses like our own, with a reputation to protect.
The foundations of how LLMs work showed us that for a product to be successful we needed the following components
Our AI agents can’t be created in 5 minutes, they take time and effort. Once done however, the results are demonstrably better than using anything out there in the market. We’ve actually tested this against solutions that cost 10x more. We even encourage our customers to try other solutions alongside to see the Auralis difference.
Auralis’ pricing ensures you only pay for successful conversations NOT for cases where a human agent was needed or where the response was simply not good enough. We also understand that most businesses don’t have the time to set up, train, test and monitor the AI agent. That’s when we came up with our unique done for you AI transformation service where we take care of everything and you can enjoy the results.
Looking for details to help you decide?
Here’s why Auralis help you start saving today!
Looking for details to help you decide? Here’s why Auralis help you start saving today!
A resolved ticket is counted when the customer confirms the answer provided is satisfactory (hard resolution) or exits the conversation without requesting further assistance (soft resolution). Customers can confirm an answer is satisfactory by: – Pressing the “Thanks – that helps” quick reply. – Entering an affirmative response such as ‘Yes’, ‘Sure’, ‘Thanks’ etc. – Rating the response 4 stars or more Customers can request further assistance by: – Pressing the Talk to a human quick reply. – Entering a response that suggests their query is unresolved. – This includes asking clarifying questions or asking to speak to human support.
Auralis AI leverages the multilingual capabilities of GPT, enabling it to comprehend and respond in various languages found across the internet. This means that even if your customer support content or data is primarily in English, Auralis AI can interact and provide assistance in the language your customers use. However, it’s important to note that querying in a language different from your primary content language might impact the effectiveness slightly. The AI is currently more adept at finding the most relevant context and responses in the language in which it has been predominantly trained. We’re continuously enhancing Auralis AI’s multilingual functionality to deliver more accurate and contextually relevant support across diverse languages. Customers can confirm an answer is satisfactory by: – Pressing the “Thanks – that helps” quick reply. – Entering an affirmative response such as ‘Yes’, ‘Sure’, ‘Thanks’ etc. – Rating the response 4 stars or more Customers can request further assistance by: – Pressing the Talk to a human quick reply. – Entering a response that suggests their query is unresolved. – This includes asking clarifying questions or asking to speak to human support.
Absolutely! Auralis AI is designed to complement and support human agents by handling routine inquiries and filtering out complex issues that require human intervention and passing them off to humans. This collaboration ensures that support agents can focus on more challenging tasks, thereby improving efficiency and job satisfaction.
Auralis is uses multiple AI models in the background and chooses the best one depending on your request. We have custom agents for text generation, image generation, data visualization etc. We are constantly fine tuning models and tweaking them with reinforcement learning. This is how Auralis gets better over time and the more you use it.
Natural Language Processing (NLP) is at the core of Auralis. It enables the system to understand, interpret, and respond to customer queries in a natural, human-like manner. This capability ensures that interactions are smooth and intuitive, enhancing the customer experience significantly. We combine NLP with GPT to provide cutting edge customer support in natural languages.
Auralis can do everything that ChatGPT (by OpenAI) can do and a lot more. It internally routes requests to OpenAI when it feels the output will be the best there. It also can send requests to other AI engines and software like MidJourney, Charts, WolframAlpha etc. At the minimum you get the latest ChatGPT for a fraction of the price for your whole team with Auralis.
Auralis AI, using AI-powered chatbots and automated responses, is well-equipped to manage high volumes of customer questions simultaneously. This capacity ensures consistent customer support, even during peak times or unexpected surges, safeguarding the customer experience.
Auralis has all the features of ChatGPT along with capabilities to access the internet, execute code and use other apps, access multiple finetuned AI models and access tools you already use everyday. Think of it as ChatGPT + AutoGPT + Powerful Custom Agents
Yes – we write both custom connectors as well as integrations to other apps and tools you use everyday. Please feel free to reach out to us on this form here. Click here
We’d love to hear more ! Please feel free to reach out to us on this form click here. We listen to our users attentively to make sure we’re adding features that will be gamechanging for your team’s workflows.
You data is completly secure with auralis, we use pseudo randomizers internally as well as externally and we don’t store or use PII unless you specifically upload it, or a user provides it in a question to your Auralis. Its safer for your data to use an AI service via Auralis as opposed to directly using that service in most cases.
Grandfjæra 28, 6423
Molde, Norway
Grandfjæra 28, 6423
Molde, Norway