AI Customer Support Automation Platform

Customized AI for Support and Service Teams.
Deployed in days.

Till Date

~60%

COST SAVINGS
Up to

~70%

AUTO RESOLVED
Avg

~10%

IMPROVED CSAT

Customer Success Story

See how our customers are using AI agents to successfully innovate in their industries

TouchPoint Software team connecting with customers at a community event powered by Auralis AI support platform

The AI-powered agent from Auralis has not only improved our customer experience but also reduced our operational costs by 40%. It’s a must-have for any customer-centric company.

Morgan S

Morgan M.

VP, TouchPoint Software

TouchPoint Software is a comprehensive people and operations management platform that helps organizations and ministries engage their communities, streamline administration, and drive growth. With powerful tools for communication, events, and data management, it enables teams to work smarter and stay connected.

Headquarters

United States

Industry

SaaS

Number of Users

3M+

Trusted by support teams at:

CA.gov Logo
Popeyes
visma
bellicon
Truno
Matrix
Dalta Rapid
touchpoint
Sprint 365
Gaia
Traders Yard
Norwegian Cruise Line
Sweaty Ninjas
TSG
Mindli
The Auralis SupportOS Unified intelligence powered by the Auralis 
Seamless automation across every customer touch-point with enterprise-grade precision. 95% KNOWLEDGE ACCURACY 40% TICKET DEFLECTION 2.5s MEDIAN RESPONSE TIME 60% 15 hrs POTENTIAL SAVINGS PER-AGENT WEEKLY AVG Knowledge Center A unified, governed knowledge hub for all SOPs, runbooks, and manuals. One searchable, permissioned source of truth to eliminate document silos. Deep-dive insights for leadership. Track CSAT, sentiment trends, and team KPIs in a real-time dashboard. Auralis Analytics Voice-first automation. Resolve complex queries over the phone with natural language processing. Auralis Answer Instant AI resolution for endcustomers. Deflect tickets with hyperaccurate, human-like answers 24/7. Auralis Autopilot Supercharge your CX teams with AI- drafted replies, macro suggestions, and instant CRM synchronization. Auralis Assist

solutions

A Complete AI Layer for Your Organization

AI agents for support teams built for enterprises that demand reliability, security and scalability.

Deliver faster resolutions, boost efficiency and improve satisfaction across all channels.

Customer Support

Delight every customer. Resolve queries faster with AI-powered assistance, self-service, and seamless agent handoffs.

ITSM Support

Streamline IT operations. Automate ticketing, incidents, and workflows to boost IT team efficiency and reduce downtime.

ERP Support

Simplify complex processes. Enable smooth financial, supply chain, and operations support within your ERP ecosystem.

Field Support

Integrate workflows and knowledge to improve coordination across field support, maintenance and service teams.

Trusted by Industry Leaders

Top businesses trust us to elevate their customer support and optimize support operations.

poweroffice1

PowerOffice Go is one of Scandinavia’s leading cloud-based ERP and accounting platforms. It streamlines finance, payroll, invoicing, and project management into a single intuitive solution, helping companies work smarter and more efficiently.

Headquarters

Bodø, Norway

Industry

Cloud ERP and SaaS

Number of Users

250,000+

PowerOffice Go team collaborating in a modern office using Auralis AI-powered support automation for cloud ERP platform

After a thorough evaluation process of alternative solutions and suppliers, we chose to implement Auralis as an AI assistance for our support team. We are now also ready to launch the chat agent in our financial system, PowerOffice Go.

terje

Terje Johansson

Product Director

Integrates with over 500+ tools that you already use

Whether it’s help desks, documentation, videos, CRMs, e-commerce, or customer support tools, Auralis enhances your workflow by integrating with all major platforms. Any platform with an API can be integrated with Auralis

Industries We Serve

Auralis is more than a text-based chatbot. Our AI Agents act as intelligent assistants that integrate into your operations and continuously improve as they learn from your business.

Banking, Fintech & Insurance

Logistics and Supply Chain

Software and SaaS

Healthcare and Medical

Government and Utilities

Retail and Ecommerce

Consumer Devices

The Auralis Difference

We don’t just implement AI. We make it work securely and seamlessly for your business.

End-to-End AI.

Fully Done for You

We do the hard work: data clean-up, model training, integrations, monitoring, and maintenance. All managed by us, so you don’t need a data science team.

Tailored.

Not Templated

Our solutions are shaped around you. We design, train, and optimize AI on your data and workflows. We don’t take generic models and try to fit you in like most of the other solutions in the market.

Instant Integrations.
Out of the Box

Instantly integrates with over 500+ tools that your team already uses out of the box. Anything with an API can be integrated with.

LLM Agnostic.
Deploy Anywhere

Seamlessly orchestrate public and open-source LLMs, or bring your own, and deploy them anywhere: cloud, private, or on-premise, with full flexibility to match your infrastructure and compliance needs.

Speed to Value.

Days not Months

Up and running in days, not months. We deliver measurable results quickly, without lengthy implementations or bloated consulting bills.

Enterprise-Grade Security

Compliance you can trust. Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).

From Our Blog

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