AI-Powered Support Excellence for Salesforce Teams

By deflecting repetitive support queries, auto-logging case data, surfacing relevant knowledge articles to agents mid-conversation, and feeding enriched sentiment and intent data back into Salesforce records, so your team spends less time on admin and more time closing deals and resolving issues.

Auralis integrates with Salesforce via its REST API and can connect directly to Service Cloud cases, Live Agent, and Omni-Channel routing. Once configured, you train the AI on your knowledge base and case history, and it begins handling conversations without requiring changes to your existing Salesforce setup.

Yes. You can configure the chatbot's tone, escalation rules, routing logic, and case categorisation to align with your Salesforce workflows, SLA policies, and brand voice, delivering a consistent experience across every customer touchpoint.

Basic familiarity with Salesforce administration is helpful, but you don't need to be a developer. Auralis provides full onboarding support, documentation, and a dedicated implementation team to guide you through setup and go-live.

Pricing depends on your organisation's size and the features you require. Auralis offers flexible plans and charges only for successful AI-resolved conversations, so you're not paying for cases that were escalated to a human agent.

Yes. Auralis integrates with a wide range of platforms including HubSpot, Zendesk, Freshdesk, Intercom, ServiceNow, Jira Service Desk, and more, allowing you to run consistent AI-assisted support across multiple channels and tools.

Yes. Auralis provides full onboarding support including documentation, video tutorials, and a dedicated customer success manager to ensure a smooth integration and ongoing performance improvement.

Yes. Auralis offers ongoing technical support throughout the integration process and beyond. Reach out to the support team for any configuration questions, troubleshooting, or assistance with expanding your automation coverage over time.

When Auralis encounters a question it cannot confidently answer, it follows a graceful escalation path, notifying the customer that a human agent will assist, collecting relevant context such as account details or issue type, and creating a pre-filled Salesforce case for the appropriate agent, with a configurable confidence threshold that automatically hands off anything below it rather than risking a poor response.

Yes, Auralis is designed to complement, not replace, your existing Salesforce flows and assignment rules. It slots in as a first-line responder and triage layer, passing enriched case data (intent, sentiment, language, suggested priority) downstream to your existing automations and queues. You don't need to rebuild your Salesforce setup; Auralis simply makes every case arriving into your existing flows smarter and more complete.

Most teams go live within two weeks with Auralis' done-for-you setup. The AI is trained on your knowledge base articles, past case data, and product documentation. From day one it handles common queries well; accuracy improves continuously through reinforcement learning as new conversations come in. Auralis also provides a staging environment where you can test responses against real Salesforce case examples before going live.

Absolutely. The Quality Auditor scores both bot and human agent responses across accuracy, tone, policy compliance, and resolution effectiveness. For human agents, this gives team leads an objective, continuous view of performance without relying on manual spot-checks or infrequent QA reviews. Flagged responses can trigger coaching alerts directly in Salesforce, and aggregate scores feed into team-level dashboards so managers can spot patterns and run targeted training.

Auralis is SOC 2 Type II compliant and follows enterprise-grade data handling practices, with all data in transit encrypted via TLS 1.2 or higher and data at rest protected using AES-256 encryption. Customer data is not used to train shared models and remains isolated to your instance. For teams with GDPR, HIPAA, or CCPA requirements, Auralis provides data processing agreements and configurable data retention policies to meet your compliance obligations.

Most teams are live within a few weeks depending on data readiness and the complexity of your Salesforce environment.