Salesforce AI Integration by Auralis AI
AI-Powered Support Excellence for Salesforce TeamsAuralis AI seamlessly integrates with Salesforce to automate routine tasks, provide instant responses, and empower your support team with real-time intelligence.
These are the exact words of a client after we tried out almost 23 generic AI chatbots to handle simple and repeated customer interactions. Most generic AI chatbots that we tried out there simply don’t cut it, the quality is very poor, in many cases the responses are junk and the bots are not trainable. They are fine for free or hobby products where a few bad answers don’t matter but not suitable for businesses like our own, with a reputation to protect.
The foundations of how LLMs work showed us that for a product to be successful we needed the following components
Our AI agents can’t be created in 5 minutes, they take time and effort. Once done however, the results are demonstrably better than using anything out there in the market. We’ve actually tested this against solutions that cost 10x more. We even encourage our customers to try other solutions alongside to see the Auralis difference.
Auralis’ pricing ensures you only pay for successful conversations NOT for cases where a human agent was needed or where the response was simply not good enough. We also understand that most businesses don’t have the time to set up, train, test and monitor the AI agent. That’s when we came up with our unique done for you AI transformation service where we take care of everything and you can enjoy the results.
We train Auralis on your help content, web data, knowledge bases, and historical Salesforce tickets.
We then configure and integrate your Salesforce AI copilot across your systems.
Salesforce chatbot performance is continuously monitored and refined using reinforcement learning.
Auralis remains aligned with your evolving content.
Context-aware bots for email and chat that handle complex conversations and escalate seamlessly within Salesforce.
Automatically routes tickets based on intent and urgency, reducing misclassification and delays.
Evaluates responses in real-time and flags inconsistencies before they affect CX metrics.
Delivers contextual suggestions and knowledge directly inside Salesforce to reduce resolution time.
Highlights missing or outdated documentation based on customer interactions.
Creates reusable AI-generated responses based on high-frequency interactions.
Your team’s life becomes significantly easier by reducing repetitive queries and enabling faster, more efficient issue resolution.
Agents experience less overload and can focus on higher-value interactions — improving both performance and overall job satisfaction.
Upto 35% increase in deal closure rates than regular manual approach.
Over 50% reduction in manual data entry saving time and reducing costs.
Instant feedback and actionable insights for better performance.
Upto 40% improvement in campaign performance
Optimize content automatically on the fly for better performance.
Personalized customer journey mapping
60% faster and cheaper ticket resolution helping resolve tickets like never before.
| Customised Auralis Salesforce AI Integration | Default Salesforce Artificial Intelligence | Generic Artificial Intelligence | |
|---|---|---|---|
|
Feature/Capability |
|
|
|
|
Self Train AI |
|
|
|
|
Custom Data Sources
(Website, Videos, Past Tickets ++) |
|
|
|
|
Multi-language Capabilities |
Supported |
Limited |
Limited |
|
CRM Integrations |
Seamless integration |
Seamless integration |
|
|
Insights from your CX data |
Highly fine tuned modes |
Not inherently |
|
|
MLOps |
Highly fine tuned modes |
General purpose |
|
|
Reinforcement Training |
|
|
|
|
Prompt Templating |
Advanced |
Limited |
|
|
Customization & Flexibility |
High |
Limited |
Limited |
|
Data Security & Compliance |
Enterprise-grade |
Enterprise-grade |
Limited |
| Table Header | |
|---|---|
|
Self Train AI |
|
|
Custom Data Sources
(Website, Videos, Past Tickets ++) |
|
|
Multi-language Capabilities |
Supported |
|
CRM Integrations |
Seamless integration |
|
Insights from your CX data |
|
|
MLOps |
Highly fine tuned modes |
|
Reinforcement Training |
Highly fine tuned modes |
|
Prompt Templating |
Advanced |
|
Customization & Flexibility |
High |
|
Data Security & Compliance |
Enterprise-grade |
| Table Header | |
|---|---|
|
Self Train AI |
|
|
Custom Data Sources
(Website, Videos, Past Tickets ++) |
|
|
Multi-language Capabilities |
Limited |
|
CRM Integrations |
|
|
Insights from your CX data |
Not inherently |
|
MLOps |
General purpose |
|
Reinforcement Training |
Highly fine tuned modes |
|
Prompt Templating |
Limited |
|
Customization & Flexibility |
Limited |
|
Data Security & Compliance |
Not secure |
| Table Header | |
|---|---|
|
Self Train AI |
|
|
Custom Data Sources
(Website, Videos, Past Tickets ++) |
|
|
Multi-language Capabilities |
Limited |
|
CRM Integrations |
Limited |
|
Insights from your CX data |
|
|
MLOps |
Highly fine tuned modes |
|
Reinforcement Training |
Highly fine tuned modes |
|
Prompt Templating |
|
|
Customization & Flexibility |
Limited |
|
Data Security & Compliance |
Limited |
Looking for details to help you decide?
Here are some frequently asked questions around our Salesforce AI Integration
Salesforce AI Integration refers to incorporating Auralis AI's capabilities into your Salesforce CRM platform. This integration enhances support performance by leveraging AI-powered insights and automation within your existing Salesforce workflow.
Integrating Auralis AI with Salesforce provides multiple benefits:
- Improved ticket routing and resolution
- Automated responses and customer engagement
- Real-time agent coaching and insights
- Enhanced customer interaction analysis
- Increased support productivity
- Better satisfaction rates
- 24/7 customer support capabilities
Integration is straightforward through our custom integration. Once installed, our team handles the setup, configuration, and training to align with your support processes.
Yes, Auralis can be customized to match your specific support processes, templates, and business requirements. You can configure the AI to align with your unique support methodology and customer engagement strategies.
No technical expertise is required. Our team handles the complete setup and integration process, ensuring a smooth transition for your support team.
Pricing is flexible and based on your organization's size and needs. Contact us or schedule a demo for a customized quote that fits your requirements.
Yes, Auralis AI works seamlessly with custom Salesforce configurations, including custom objects, fields, and workflows.
We provide comprehensive training and support, including:
- Initial team onboarding
- Ongoing technical support
- Regular optimization sessions
- Access to our knowledge base
- Dedicated customer success manager
Disclaimer: “Salesforce” and all associated logos, trademarks, and brand names are the property of Salesforce Inc. and are used solely for reference purposes. Auralis is not affiliated with, endorsed by, or sponsored by Salesforce. The integration provided by Auralis is independently developed and maintained to enhance your Salesforce’s functionality, utilizing your existing Salesforce subscription and official Salesforce APIs.
