Auralis Answer
Platform · Voice AI
AI Voice Agents That Sound Like Your Best Human.
Voice AI by Auralis deploys intelligent voice agents that handle inbound calls, resolve issues instantly, and escalate to humans seamlessly — 24/7, in any language, at any scale.
<h2>Voice AI Live Dashboard</h2>
<p>Voice AI by Auralis achieves up to 80% call deflection rate with an average call resolution time of 45 seconds. Available 24/7 in 40+ languages. AI automatically resolves order status, account access, and FAQs instantly. Complex cases escalated to human agents with full context.</p>
Your Phone Support Is Costing You More Than You Think
Customers hang up, agents burn out, and after-hours calls go unanswered. The traditional call center model is broken — and expensive.
Customers Hang Up on Hold
Two-thirds of customers hang up after being on hold too long — and most never call back. They just churn silently, taking their revenue with them.Cost Per Minute of Human Call
The average cost of a fully human-handled support call is $1.60 per minute. Routine calls asking the same questions drain budgets fast at scale.
Repeat Calls for the Same Issue
Over half of inbound calls are repeats — the same questions asked by different customers every single day, consuming agent time that could go elsewhere.
After-Hours Calls Go Unanswered
The average business misses 8 hours of inbound calls daily due to staffing gaps. Every missed call is a missed opportunity — and a frustrated customer.
A Platform Trusted by Industry Leaders
Security & Compliance
Enterprise-Grade Security.
Zero Compromise.
Voice AI is built on the same secure infrastructure enterprises in regulated industries trust. Your call data stays yours.
- All sensitive data and PII is pre processed out
- On premise, self hosted option available
- Enterprise grade security without compromise
- Multiple AI trust layers at every stage
- Guardrails for your data across the stack
- Built from scratch on security, trust and transparency
Core Capabilities
Voice AI That Works Around the Clock
Four capabilities that transform your voice channel from a cost centre into a competitive advantage.
Inbound Call Resolution
Resolves Calls Instantly. No Hold Music. No Queues.
Voice AI answers every inbound call instantly, understands natural speech, identifies intent, and resolves routine issues without ever transferring to a human — in under 60 seconds.
- Answers calls in under 1 ring, 24/7/365
- Natural language understanding in 40+ languages
- Resolves password resets, order status, FAQs instantly
- No IVR menus — just natural conversation
- Zero downtime, infinite concurrent calls
Human Handoff
Knows Exactly When to Hand Off to a Human
Voice AI detects frustration, complex intent, and high-value situations in real time — and transfers the call to the right human agent with full context so customers never have to repeat themselves.
- Real-time sentiment and frustration detection
- Transfers with full call summary and intent
- Routes to best-fit agent by skill and availability
- VIP customer detection and priority routing
- Zero context loss on every handoff
Outbound Voice AI
Proactive Outreach at Scale. Personally.
Voice AI doesn’t just answer calls — it makes them. Run outbound campaigns for appointment reminders, payment follow-ups, renewal nudges, and satisfaction surveys at massive scale.
- Outbound campaigns launched in minutes
- Personalized scripts per customer segment
- Handles objections and answers questions live
- Logs outcomes directly to your CRM
- Scales to thousands of simultaneous calls
Call Intelligence
Every Call Transcribed, Analyzed, and Actioned
Every call is automatically transcribed, sentiment-scored, and analyzed for intent, resolution quality, and coaching opportunities — giving you full visibility into your voice channel for the first time.
- 100% call transcription and sentiment scoring
- Intent and topic clustering across all calls
- Agent performance analytics on escalated calls
- CSAT prediction on every call
- Feeds insights directly into Quality Audit
Core Capabilities
Voice AI That Works Around the Clock
Four capabilities that transform your voice channel from a cost centre into a competitive advantage.
Inbound Call Resolution
Resolves Calls Instantly. No Hold Music. No Queues.
Voice AI answers every inbound call instantly, understands natural speech, identifies intent, and resolves routine issues without ever transferring to a human — in under 60 seconds.
- Answers calls in under 1 ring, 24/7/365
- Natural language understanding in 40+ languages
- Resolves password resets, order status, FAQs instantly
- No IVR menus — just natural conversation
- Zero downtime, infinite concurrent calls
Human Handoff
Knows Exactly When to Hand Off to a Human
Voice AI detects frustration, complex intent, and high-value situations in real time — and transfers the call to the right human agent with full context so customers never have to repeat themselves.
- Real-time sentiment and frustration detection
- Transfers with full call summary and intent
- Routes to best-fit agent by skill and availability
- VIP customer detection and priority routing
- Zero context loss on every handoff
Outbound Voice AI
Proactive Outreach at Scale. Personally.
Voice AI doesn’t just answer calls — it makes them. Run outbound campaigns for appointment reminders, payment follow-ups, renewal nudges, and satisfaction surveys at massive scale.
- Outbound campaigns launched in minutes
- Personalized scripts per customer segment
- Handles objections and answers questions live
- Logs outcomes directly to your CRM
- Scales to thousands of simultaneous calls
Call Intelligence
Every Call Transcribed, Analyzed, and Actioned
Every call is automatically transcribed, sentiment-scored, and analyzed for intent, resolution quality, and coaching opportunities — giving you full visibility into your voice channel for the first time.
- 100% call transcription and sentiment scoring
- Intent and topic clustering across all calls
- Agent performance analytics on escalated calls
- CSAT prediction on every call
- Feeds insights directly into Quality Audit
The Transformation
From Overwhelmed to On-Demand
See what changes when Voice AI handles your calls around the clock.
Without Voice AI
- Customers wait on hold 8–15 minutes
- Agents spend 60% of time on routine calls
- After-hours calls go to voicemail
- Customers repeat themselves on every transfer
- No visibility into call content or trends
- Outbound campaigns require large call center teams
- High cost per call, hard to scale
With Voice AI
- Every call answered in under 1 ring
- Routine calls handled entirely by AI
- 24/7 availability with no extra staffing cost
- Full context handed off with every escalation
- 100% of calls transcribed and analyzed
- Thousands of outbound calls run simultaneously
- 60% cost reduction, infinite scale
Proven Impact
Results From Real Deployments.
Data aggregated from 100+ Auralis deployments across support teams globally.
Integrates with over 500+ tools that you already use
Whether it’s help desks, documentation, videos, CRMs, e-commerce, or customer support tools, Auralis enhances your workflow by integrating with all major platforms. Any platform with an API can be integrated with Auralis
Frequently Asked Questions
Looking for details to help you decide?
Here are some frequently asked questions. If you have more questions, please feel free to reach out to us.
No — Auralis Voice AI uses neural text-to-speech with natural cadence, tone variation, and filler sounds that make it indistinguishable from a human agent in most interactions.
Voice AI supports 40+ languages and can detect the caller's language automatically — switching mid-call without any manual configuration required.
Voice AI detects frustration and complexity in real time and escalates to a human agent instantly — with a full call summary so the customer never has to repeat themselves.
Yes — Voice AI can run outbound campaigns for reminders, follow-ups, renewals, and surveys at scale with personalized scripts per customer segment.
Yes — Voice AI integrates with Twilio, RingCentral, Genesys, Five9, Zendesk Talk, and most major telephony platforms via API. If your system has an API, we can connect to it.
Most deployments are live in 5–7 days including voice training, telephony integration, and script configuration. No internal engineering team required.
All call recordings and transcripts are encrypted at rest and in transit. Data is never shared across instances and is fully GDPR, HIPAA, SOC 2, and ISO 27001 compliant.
Ready to Answer Every Call. Instantly.
See Voice AI in action with a live demo tailored to your call volume and use case.