AI Voice Agents That Sound Like Your Best Human.
Auralis Answer deploys agentic voice agents that handle inbound calls, resolve issues instantly, and escalate to humans seamlessly, 24/7, in any language, at any scale.
- Order status — Maria R.AI Resolved
- Account access — James T.AI Resolved
- Complex billing — VIP customerEscalated
Results From Real Deployments.
Data aggregated from 100+ Auralis deployments across support teams globally.
- 74%
- Call Resolution Rate
- 45%
- Cost Reduction vs Human Agents
- <30s
- Call Resolution Time
- 40+
- Languages Supported
- +26%
- CSAT Score on Voice Channel
- 3x
- More Calls Handled Simultaneously
The Challenge
Industry Dynamics & Roadblocks
Unanswered calls
Calls go unanswered
Every call that rings out after hours or during peak is a customer left waiting, and often lost to a competitor.
Long hold times
Hold times and queues frustrate callers
Long waits and full queues push callers to abandon, driving up churn and negative reviews.
Manual phone support
Inconsistent, manual phone support
Answers vary by agent and repetitive calls eat hours that automation should handle.
Key Benefits
Setting up and integrating Auralis takes a few minutes, these benefits last forever.
Agent Handoff
Connect directly to a human for complex issues.
Multilingual
Answer in any language your customer needs help in.
24/7 support
Have agents available round the clock, even on weekends.
Increased customer satisfaction
Better, faster responses create happier customers.
Decreased handle time
Instant, accurate answers wrap every call in less time.
Improves over time
Learns from every call to get more accurate over time.
Convert queries to insights
Summarize all queries into actionable insights instantly.
Amplify agent performance
Offer next-best actions and real-time recommendations.
Unfair scaling advantage
Scale your business without scaling your support team.
Agentic Voice That Works Around the Clock
Four capabilities that transform your voice channel from a cost center into a competitive advantage.
Resolves Calls Instantly. No Hold Music. No Queues.
- Auralis Answer picks up every inbound call instantly, understands natural speech, identifies intent, and resolves routine issues without ever transferring to a human, in under 30 seconds.
- Answers calls in under 1 ring, 24/7/365
- Natural language understanding in 40+ languages
- Resolves password resets, order status, FAQs instantly
- No IVR menus, just natural conversation
- Zero downtime, infinite concurrent calls
Knows Exactly When to Hand Off to a Human
- Auralis Answer detects frustration, complex intent, and high-value situations in real time, and transfers the call to the right human agent with full context so customers never have to repeat themselves.
- Real-time sentiment and frustration detection
- Transfers with full call summary and intent
- Routes to best-fit agent by skill and availability
- VIP customer detection and priority routing
- Zero context loss on every handoff
Proactive Outreach at Scale. Personally.
- Auralis Answer does not just answer calls, it makes them. Run outbound campaigns for appointment reminders, payment follow-ups, renewal nudges, and satisfaction surveys at massive scale.
- Outbound campaigns launched in minutes
- Personalized scripts per customer segment
- Handles objections and answers questions live
- Logs outcomes directly to your CRM
- Scales to thousands of simultaneous calls
Every Call Transcribed, Analyzed, and Actioned
- Every call is automatically transcribed, sentiment-scored, and analyzed for intent, resolution quality, and coaching opportunities, giving you full visibility into your voice channel for the first time.
- 100% call transcription and sentiment scoring
- Intent and topic clustering across all calls
- Agent performance analytics on escalated calls
- CSAT prediction on every call
- Feeds insights directly into Quality Audit
From Overwhelmed to On-Demand
See what changes when Auralis Answer handles your calls around the clock.
Without Auralis Answer
- Customers wait on hold 8–15 minutes
- Agents spend 60% of time on routine calls
- After-hours calls go to voicemail
- Customers repeat themselves on every transfer
- No visibility into call content or trends
- Outbound campaigns require large call center teams
- High cost per call, hard to scale
With Auralis Answer
- Every call answered in under 1 ring
- Routine calls handled entirely by AI
- 24/7 availability with no extra staffing cost
- Full context handed off with every escalation
- 100% of calls transcribed and analyzed
- Thousands of outbound calls run simultaneously
- 45% cost reduction, infinite scale
Frequently Asked Questions
Looking for details to help you decide? Here are some frequently asked questions. If you have more questions, please feel free to reach out to us.
No. Auralis Answer uses neural text-to-speech with natural cadence, tone variation, and filler sounds that make it indistinguishable from a human agent in most interactions.