ECI partner integration
Built inside e-automate — reads it, writes to it, acts on it.
Through its ECI partner integration, via the ESN API, Auralis isn’t limited to a fixed list of actions. Anything e-automate’s API supports — meters, service calls, contracts, invoices, parts and RMAs — Auralis can read and write, inside the approval thresholds you set.
- Auralis reads and writes the same e-automate data your team already works from.
- Late reads get chased by an AI voice call, not a person dialing.
Advanced and customisable AI agents — across every channel
- Chat88% resolved instantlyEscalated
- VoiceAnswers in under 30sAnswered
- EmailFirst reply in 4 minSolved
- Ticket75% never reach a humanResolved
Risk free 30-day pilot — on your data and tickets
Higher team productivity
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Before and after Auralis
What changes when Auralis works inside e-automate.
Without Auralis
- Contracts, meters, service history, and parts sit in e-automate — but only your staff can look them up.
- Late meter reads mean a phone call, then a follow-up call.
- Every dispatcher interruption is a five-minute dig through the same system.
With Auralis
- Auralis reads and writes the same e-automate data your team already works from.
- Late reads get chased by an AI voice call, not a person dialing.
- Meter reads, service calls, and invoice postings go straight in, inside the thresholds you set.
What Auralis can do inside e-automate
Because Auralis connects as an ECI partner, this list reflects what’s live today — not a ceiling. If e-automate’s API supports it, it’s on the table.
What Auralis can read and write in e-automate
Contracts & accounts
Read + writeLooks up terms and coverage; updates records with your approval.
Meter reads
Read + writeValidates reads and posts them; chases late reads by voice; flags anomalies before posting.
Supplies & toner
Read + writeChecks coverage and places or updates reorders within your thresholds.
Service calls & dispatch
Read + writeCaptures full call detail and creates the call for dispatch.
Invoices & billing
Read + writeExplains invoices and posts corrections with approval.
Parts & RMAs
Read + writeLooks up parts and processes RMA steps; submissions require approval.
Chasing meter reads and AR by voice
A read that doesn’t come in on time used to mean a call from your office. Now Auralis makes that call — it reaches the customer, confirms the number, and posts it into e-automate directly. The same voice agent follows up on past-due invoices, so collections calls happen without someone on your AR team dialing.
How it goes live
- 1Data-access review — map exactly what Auralis reads from and writes to, and agree your approval thresholds.
- 2Object mapping — connect the e-automate objects behind your workflows: contracts, meters, supplies, service calls, invoices, parts.
- 3Permission setup — configure what requires human approval before it posts.
- 4Workflow configuration — turn on priority workflows one at a time, starting with meter reads.
- 5Evaluation & launch — test against real dealer data, then go live. Days, not months.
At a glance
- Partner status
- ECI partner integration via the ESN API
- Access
- Read + write on every major e-automate object
- Governance
- You set what needs sign-off before it posts
Deployment options
Fully managed (cloud)
Fastest to launch — Auralis hosts and maintains everything
Your Azure environment
Dealers standardized on Microsoft cloud infrastructure
On-prem, with support
Dealers with strict data-residency requirements
FAQ
Questions dealers ask before a pilot
Does Auralis integrate directly with e-automate, or do we need middleware?
Direct, no middleware — via the ESN API, SFTP, or scheduled exports, as an ECI partner.
What can Auralis actually do inside e-automate?
Read and write on contracts, meters, supplies, service calls, invoices, and parts/RMAs today — and as an ECI partner, any action e-automate’s API supports is achievable, scoped to what you approve.
Will Auralis post something without a person checking it first?
Only inside the thresholds you set. Anything outside them — an anomaly, a disputed amount, an unfamiliar request — routes to your team with the reason attached before anything posts.
How does the meter-read voice chase work?
Auralis calls the customer for a late or missing read, confirms it, and posts it directly — no manual follow-up call needed.
What about security, data control, and hosting?
Role-based access with scoped writes, full audit logs, encryption in transit and at rest. Deploy cloud, private cloud, or on-prem.
Does this require a separate license from ECI?
No additional e-automate license — Auralis connects through its existing ECI partner integration on top of the e-automate instance you already run.
What happens during evaluation, before we commit?
Auralis is tested against a sample of your real e-automate data first, so you see answer quality on your own service calls before any workflow goes live.
Can we start with one workflow and add more later?
Yes — that’s the typical path. Most dealers start with meter reads or supplies, confirm it’s working, then turn on service dispatch and billing.
Risk-free pilot
Bring your IT director to the demo.
Hosted vs. on-prem, the agreements, and the e-automate write path will be ready. See it land in e-automate before you pay anything.
- Runs on your own e-automate data and tickets
- Reads and writes via the ESN API, inside your approval thresholds
- A person answers within one business day
Start the conversation
Five fields. A person replies within one business day.