AI Support Agents for ECI e-automate Dealers
Auralis puts AI agents on your dealer help desk and in the field that resolve routine support from your e-automate data: fewer dispatcher interruptions, faster supply confirmations, clearer meter-billing answers, complete service-call intake, and after-hours coverage.
Completely Done for You (DFY)
1. Complete Setup, Training and Integration:
- We will fully train Auralis on your help content, web sites and past helpdesk tickets.
- Once trained we will setup, configure and integrate your new AI copilot with your website, product and support systems
2. Continuous Monitoring & Improvement:
- Our team will continuously monitor AI responses and apply reinforcement learning for constant improvement.
- Auralis stays up-to-date with your content ensuring top-notch support quality.
Features
Advanced AI Agents
Automate service, contracts, billing, and parts in e-automate from a single conversation. Exceptions go to the right owner with SLAs and traceability.
Intelligent Triage
Real-time NLP triage maps requests to e-automate categories (Service, Contracts, Billing, Parts/RMA), sets priority from SLA/device signals, and dispatches to Admin, Self-Care, Non-Urgent, or Urgent with audit logs.
Contextual Cues
Spot gaps before they grow. Auralis analyzes service, billing, and parts conversations, flags missing SOPs/articles, and recommends updates directly in e-automate.
Macro Suggestions
Auto-mined macros from tickets and emails: meter posts, invoice disputes, RMA steps, login resets. Approve once, standardize everywhere.
Productive Agents, Happy Customers
AI elevates your e-automate experience. Dealers need clean handoffs across meters, contracts, service, parts, and AR. Auralis for e-automate validates data in real time, triages requests, and can execute safe actions: post meters, create service calls, queue invoices, start RMAs, so customers get faster answers and billing stays accurate.
Deploy alongside your existing e-automate environment, no rip-and-replace. Start on your highest-impact flows, surface the right context for your team, reduce repetitive work, and turn exceptions into closed-loop resolutions.
What Auralis does inside e-automate
Contracts & accounts
Read + write · GA · Looks up contract terms, coverage, and account status, and updates records with your approval. Limitation: contract creation stays with your team.
Meter reads
Read + write · GA · Reads and validates meter data and posts reads back to e-automate, flagging anomalies for review before write.
Supplies & toner orders
Read + write · GA · Checks supply status and places or updates reorders within the approval thresholds you set.
Service-call intake
Read + write · GA · Captures full service-call detail and creates the call in e-automate for dispatch.
Ticket & call status
Read · GA · Answers status questions directly from live e-automate data.
Invoices & billing
Read + write · GA · Explains invoices and posts billing corrections with human approval.
Parts & RMAs
Read + write · GA · Looks up parts and processes RMA steps; submissions require human approval.
Key Benefits
Setting up and integrating Auralis takes a few minutes, these benefits last forever.
Agent Handoff
Connect directly to a sales agent for follow ups.
Multilingual
Answer in any language your customer needs help in.
24/7 support
Have your sales team be available round the clock, even on weekends.
Increased conversions
Better, faster responses create more customers.
Decreased handle time
Reduce wait times while increasing leads captured.
Correct seamlessly, in the flow of work
Train your AI assistant on the fly and improve accuracy over time.
Convert queries to insights
Summarize all queries into actionable insights on demand.
Amplify agent performance
Offer next-best actions and real-time recommendations.
Unfair scaling advantage
Scale your business without scaling your sales team.
The Auralis Difference
We don’t just implement AI. We make it work securely and seamlessly for your business.
End-to-End AI. Fully Done for You
We do the hard work: data clean-up, model training, integrations, monitoring, and maintenance. All managed by us, so you don’t need a data science team.
Tailored. Not Templated
Our solutions are shaped around you. We design, train, and optimize AI on your data and workflows. We don’t take generic models and try to fit you in like most of the other solutions in the market.
Integrations Out of the Box
Integrates with over 500+ tools that your team already uses out of the box. Anything with an API can be integrated with.
LLM Agnostic. Deploy Anywhere
Seamlessly orchestrate public and open-source LLMs, or bring your own, and deploy them anywhere: cloud, private, or on-premise, with full flexibility to match your infrastructure and compliance needs.
Speed to Value. Days not Months
Up and running in days, not months. We deliver measurable results quickly, without lengthy implementations or bloated consulting bills.
Enterprise-Grade Security
Compliance you can trust. Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).
How the e-automate integration goes live
1. Data-access review
We map exactly what Auralis reads from and writes to e-automate, and agree guardrails and approvals with your team.
2. Object mapping
We connect the e-automate objects behind your tickets: contracts, meters, supplies, parts, invoices, and service calls.
3. Permission setup
We configure the permission model, tenant isolation, and which actions require human approval.
4. Workflow configuration
We switch on your priority workflows one at a time, from meter reads to service-call intake.
5. Evaluation & launch
We evaluate answer quality against your real dealer tickets, then launch. Typical go-live is measured in days, not months.
Featured Resources
AI Agent Buying Guide
Choosing the right AI agent can make or break your customer experience. This guide walks you through the key questions to ask and factors to consider before investing in an AI agent for your business.
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Direct integration via API/SFTP/exports. We monitor handoffs (meters to contracts to billing, service, parts) and can safely post meters, create calls, or queue invoices. There would be no need for rip-and-replace.
Disclaimer: "e-automate" and any related logos, trademarks, and brand names are the property of ECI Software Solutions, Inc. and are used here for identification purposes only. Auralis is not affiliated with, endorsed by, or sponsored by ECI Software Solutions, Inc. The integration described is independently developed and maintained by Auralis to work with your existing e-automate environment, using your own subscription and customer-authorized interfaces (e.g., APIs, exports, or SFTP where available) in line with your ECI terms of use. All other trademarks are the property of their respective owners.