The Ultimate AI Engine for teams using ECi's e-automate
Smarter MPS Support and Faster e-automate Operations with Auralis' Smart Assist
Features
Advanced AI Agents
Automate service, contracts, billing, and parts in e-automate from a single conversation. Exceptions go to the right owner with SLAs and traceability.
Intelligent Triage
Real-time NLP triage maps requests to e-automate categories (Service, Contracts, Billing, Parts/RMA), sets priority from SLA/device signals, and dispatches to Admin, Self-Care, Non-Urgent, or Urgent with audit logs.
Contextual Cues
Spot gaps before they grow. Auralis analyzes service, billing, and parts conversations, flags missing SOPs/articles, and recommends updates directly in e-automate.
Macro Suggestions
Auto-mined macros from tickets and emails: meter posts, invoice disputes, RMA steps, login resets. Approve once, standardize everywhere.
AI elevates your e-automate experience. Dealers need clean handoffs across meters, contracts, service, parts, and AR. Auralis for e-automate validates data in real time, triages requests, and can execute safe actions: post meters, create service calls, queue invoices, start RMAs, so customers get faster answers and billing stays accurate.
Deploy alongside your existing e-automate environment, no rip-and-replace. Start on your highest-impact flows, surface the right context for your team, reduce repetitive work, and turn exceptions into closed-loop resolutions.
Key Benefits
Setting up and integrating Auralis takes a few minutes, these benefits last forever.
Agent Handoff
Connect directly to a sales agent for follow ups.
Multilingual
Answer in any language your customer needs help in.
24/7 support
Have your sales team be available round the clock, even on weekends.
Increased conversions
Better, faster responses create more customers.
Decreased handle time
Reduce wait times while increasing leads captured.
Correct seamlessly and instantly
Train your AI assistant on the fly and improve accuracy over time.
Convert queries to insights
Summarize all queries into actionable insights instantly.
Amplify agent performance
Offer next-best actions and real-time recommendations.
Unfair scaling advantage
Scale your business without scaling your sales team.
The Auralis Difference
We don’t just implement AI. We make it work securely and seamlessly for your business.
End-to-End AI. Fully Done for You
We do the hard work: data clean-up, model training, integrations, monitoring, and maintenance. All managed by us, so you don’t need a data science team.
Tailored. Not Templated
Our solutions are shaped around you. We design, train, and optimize AI on your data and workflows. We don’t take generic models and try to fit you in like most of the other solutions in the market.
Instant Integrations. Out of the Box
Instantly integrates with over 500+ tools that your team already uses out of the box. Anything with an API can be integrated with.
LLM Agnostic. Deploy Anywhere
Seamlessly orchestrate public and open-source LLMs, or bring your own, and deploy them anywhere: cloud, private, or on-premise, with full flexibility to match your infrastructure and compliance needs.
Speed to Value. Days not Months
Up and running in days, not months. We deliver measurable results quickly, without lengthy implementations or bloated consulting bills.
Enterprise-Grade Security
Compliance you can trust. Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).
Featured Resources
AI Agent Buying Guide
Choosing the right AI agent can make or break your customer experience. This guide walks you through the key questions to ask and factors to consider before investing in an AI agent for your business.
Get the AI Agent Buying GuideFAQs
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Direct integration via API/SFTP/exports. We monitor handoffs (meters to contracts to billing, service, parts) and can safely post meters, create calls, or queue invoices. There would be no need for rip-and-replace.
Disclaimer: "e-automate" and any related logos, trademarks, and brand names are the property of ECI Software Solutions, Inc. and are used here for identification purposes only. Auralis is not affiliated with, endorsed by, or sponsored by ECI Software Solutions, Inc. The integration described is independently developed and maintained by Auralis to work with your existing e-automate environment, using your own subscription and customer-authorized interfaces (e.g., APIs, exports, or SFTP where available) in line with your ECI terms of use. All other trademarks are the property of their respective owners.