AI-Powered Support, Sales, and CRM Intelligence - Built Directly Inside HubSpot

Auralis integrates with HubSpot Service Hub for ticket management, the Conversations inbox for live chat and email, the CRM for contact and deal context, and the Knowledge Base for training the AI on your existing help content. If you use Marketing Hub or Sales Hub alongside Service Hub, Auralis can draw on that unified contact timeline to personalise every response.

When a new conversation comes in, Auralis classifies intent, detects sentiment, and either resolves it automatically or creates a fully enriched HubSpot ticket with context already filled in: category, priority, suggested resolution, and relevant contact history. Agents pick up tickets that are already triaged, not raw inbound noise.

Yes. Auralis reads contact properties, deal stage, and interaction history from the HubSpot CRM to personalise responses in real time. After each resolved conversation it can write back outcome data: resolution type, satisfaction signal, topic tags, keeping your CRM records accurate without manual agent input.

Yes. Auralis ingests your HubSpot Knowledge Base articles as a primary training source. The AI surfaces the most relevant article or synthesises an answer from multiple articles rather than just linking to them. As you publish or update articles in HubSpot, Auralis picks up the changes automatically on its next sync cycle.

Yes. Auralis passes enriched ticket and contact data downstream so your existing HubSpot workflows fire on accurate, classified inputs. You can also configure Auralis to set specific ticket properties or contact lifecycle stages that trigger your automations, such as escalation sequences, SLA alerts, or follow-up email enrollments.

When Auralis reaches its confidence threshold or detects a complex or sensitive query, it hands off seamlessly within the HubSpot Conversations inbox. The agent receives a full conversation summary, intent label, and suggested next steps. The customer experience is uninterrupted: there is no dead end, no repeated information, and no need to switch tools.

Most teams are live within two weeks. Auralis connects to HubSpot via OAuth, no code required. The onboarding team then trains the AI on your Knowledge Base, past ticket data, and any product documentation you provide. A staging environment lets you validate responses before the bot goes live in your inbox.

Yes. You can configure the bot's name, tone of voice, language, response length, and the scope of topics it is allowed to answer. You can also define fallback behaviours, restrict certain actions to human agents, and set approval gates for sensitive responses, all without touching code.

Yes. Auralis detects the language of each incoming message and responds in kind, drawing on language-specific knowledge sources where available. You can configure region-specific policies and route non-supported languages directly to a human agent with a language flag on the ticket for faster assignment.

Auralis has its own analytics dashboard covering deflection rate, resolution accuracy, handoff volume, and CSAT trends. Key metrics are also written back as HubSpot ticket and contact properties, so you can build custom HubSpot reports and dashboards using data you already trust. This means no separate BI tool is required for leadership reporting.

Yes. Auralis can act as the first responder inside your existing HubSpot chat widget, no separate widget to install. Customers interact through the same interface they already see on your site, while Auralis handles the conversation in the background and passes off to a human agent in the Conversations inbox when needed.

Auralis is SOC 2 Type II certified. All data exchanged with HubSpot is encrypted in transit via TLS 1.2 or higher and at rest with AES-256. Customer data pulled from HubSpot is never used to train shared models and remains isolated to your instance. For teams with GDPR, HIPAA, or CCPA obligations, Auralis provides data processing agreements and configurable retention policies.

Pricing is based on conversation volume and the features your team needs. Auralis offers flexible plans for growing support teams through to enterprise deployments, and the HubSpot integration is included across all tiers, there is no separate connector fee. Contact the Auralis team for a tailored quote based on your current ticket volume and HubSpot plan.