The Ultimate AI Engine for teams using Freshdesk
Bring AI powered automation directly into Freshdesk, improving response quality, reducing workload, and helping your team resolve more tickets without adding headcount.
Happy Customers
The Quality Auditor alone was worth the switch, as we identified three agents consistently missing our tone guidelines, something we would not have caught without AI reviewing every conversation, and CSAT increased by 18 points in 60 days.
Our agents used to dread Monday mornings. Now the AI handles the overnight backlog before anyone logs in. Ticket volume feels manageable for the first time in two years. Morale has genuinely improved.
We reduced our average first response time from 6 hours to under 12 minutes, with customers consistently noting the speed improvement, all without hiring additional agents, and ROI was visible within the first week.
Transitioning to Auralis AI was a game-changer. We used to fret about training new hires and managing peak times. Now, Auralis handles high demand with ease, ensuring each customer feels heard and helped. It's as if we've supercharged our support without the overheads of a massive team!
4 Week AI TransformationFor Teams On Freshdesk
“This sucks less, but is still not good enough”
These are the exact words of a client after we tried out almost 23 generic AI chatbots to handle simple and repeated customer interactions. Most generic AI chatbots that we tried out there simply don't cut it, the quality is very poor, in many cases the responses are junk and the bots are not trainable. They are fine for free or hobby products where a few bad answers don't matter but not suitable for businesses like our own, with a reputation to protect.
The foundations of how LLMs work showed us that for a product to be successful we needed the following components:
- Data pipelines that keep the information the AI uses in sync with the source and squeaky clean for ML training
- A simple, user friendly way of teaching and correcting the AI when it makes mistakes
- Audit modules that monitor response quality and improve it over time as new data comes in
- Integrations with 100s of CRM and Helpdesk systems out there for user context
- Managing changes to pre-trained models when the underlying data or business logic changes
Our AI agents can't be created in 5 minutes, they take time and effort. Once done however, the results are demonstrably better than using anything out there in the market. We've actually tested this against solutions that cost 10x more. We even encourage our customers to try other solutions alongside to see the Auralis difference.
Auralis' pricing ensures you only pay for successful conversations, NOT for cases where a human agent was needed or where the response was simply not good enough. We also understand that most businesses don't have the time to set up, train, test and monitor the AI agent. That is when we came up with our unique done for you AI transformation service where we take care of everything and you can enjoy the results.
Let's put AI to work for your company today !
Let's put AI to work for your company today!
See how Auralis deploys custom AI agents for Freshdesk in days, not months.
Freshdesk AI Agent Features
Advanced AI Agents
Automate customer conversations across email, chat, and ticketing. Handle multi-step queries, understand context, and escalate when needed - without breaking workflows.
Intelligent Triage
Automatically classify and route incoming tickets by intent, sentiment, and language so each one reaches the right team instantly.
Quality Auditor
- Score every response, AI and human, across tone, accuracy, and compliance.
- Identify issues before they impact customer experience.
- Flagged responses can trigger coaching alerts directly in Freshdesk.
Agent Assist
- Real-time reply suggestions surfaced inside Freshdesk tickets.
- Knowledge retrieval and next-best actions for your agents.
- Shield agents from repetitive requests so they focus on complex work.
Content Cues
Detect gaps in your help center and surface missing or outdated content based on real customer queries.
Macro Suggestions
Auto-generate reusable responses based on patterns across your support team to standardize quality at scale.
Productive Agents
Your team's life is made a lot easier by shielding them from repetitive requests, helping them solve customer issues quickly, more effectively and with less effort.
Key Benefits
Setting up and integrating Auralis takes a few minutes, these benefits last forever.
Agent Handoff
Connect directly to a sales agent for follow ups
Multilingual
Answer in any language your customer needs help in
24/7 support
Have your sales team available round the clock, even on weekends
Increased conversions
Better, faster responses create more customers
Decreased handle time
Reduce wait times while increasing leads captured
Correct seamlessly and instantly
Train your AI assistant on the fly and improve accuracy over time
Convert queries to insights
Summarize all queries into actionable insights instantly
Amplify agent performance
Offer next-best actions and real-time recommendations
Unfair scaling advantage
Scale your business without scaling your sales team
FAQ's on AI Agent Integration for Freshdesk
Looking for details to help you decide? Here is why the Auralis Freshdesk AI Agent helps you start saving today.
It connects Auralis AI directly into your Freshdesk environment to automate conversations and assist agents in real time.
Disclaimer: 'Freshdesk' and all associated logos, trademarks, and brand names are the property of Freshdesk, Inc. and are used solely for reference purposes. Auralis is not affiliated with, endorsed by, or sponsored by Freshdesk, Inc. The integration provided by Auralis is independently developed and maintained to enhance your Freshdesk functionality, utilizing your own Freshdesk subscription and official APIs.