Agentic AI that resolves customer tickets end-to-end.
Auralis Autopilot is an agentic AI support agent — not a scripted chatbot. It understands what each customer means, reasons across your knowledge base and live business systems, and resolves the ticket end-to-end, escalating to a human with full context only when judgment is needed. Any channel, any industry, 24/7.
Proven impact
Results from real deployments
- Up to 74%
- Tickets resolved autonomously
- 45%
- Support cost reduction
- +26%
- CSAT lift
- 24/7
- Always-on resolution
- 100+
- Languages supported
The challenge
The hidden cost of traditional support
Tickets outpace your team
Queues grow faster than agents clear them
Volume spikes but headcount doesn't. Every ticket sitting in a backlog is a customer watching the clock — and first-response time is the number they judge you on.
Hours lost to repetition
Skilled agents drown in repeat questions
Password resets, order status, refund requests — the same tickets consume the hours your best people should spend on complex, high-value work.
Deflection isn't resolution
Scripted bots bounce, they don't solve
Old chatbots push customers through menus and dead-end them at “contact support.” Every unresolved handoff erodes trust and lands right back on your team.
What agentic AI does that a scripted bot can't
Understand, investigate, and resolve — wherever your customers reach you.
In-app messaging
Context-aware agents resolve issues inside your product, web, or mobile app using live account data, not canned replies.
Support CoPilot
An AI teammate for your agents: it pulls the full picture, drafts the resolution, and takes action on their behalf.
Insights Dashboard
See what customers actually ask, why tickets escalate, and where your knowledge and product have gaps — out of the box.
Helpdesk Assistant
Investigates the ticket, drafts the resolution, updates records, and hands off only the genuinely complex cases.
Website Chat
Turns every visitor conversation into a resolved outcome — answers, actions, and follow-through, 24/7.
How Auralis Autopilot resolves a ticket
Every ticket runs the loop a great human agent would — understand, investigate, resolve.
1 · Understand
Reads intent, sentiment, and urgency — not just keywords. It knows who's asking, what they're trying to do, and how important it is before it responds.
2 · Investigate
Looks deeply into your data — help center, past tickets, product docs, and connected systems — and reasons across sources to find the real answer, with the source attached.
3 · Resolve
Doesn't just reply — it acts. Completes the task, updates the record, and closes the loop, escalating to a human with full context only when a case needs one.
Built for enterprise scale, reliability, and security
Stand up an agent in minutes. The advantages compound forever.
Agent Handoff
Escalate to a human with full context when a case needs judgment.
Multilingual
Understand and resolve in 100+ languages, auto-detected per conversation.
Deep data reasoning
Reasons across your knowledge, tickets, and live systems to find the real answer.
Higher satisfaction
Real resolutions, not deflections, create genuinely happier customers.
Lower handle time
Investigate and resolve in one pass, instantly.
Learns and improves
Correct on the fly; the agent gets sharper with every interaction.
Queries to insights
Turn every conversation into actionable product and support intelligence.
Autonomous by default
Agents take action and close tickets, not just suggest next steps.
Unfair scaling advantage
Grow ticket volume without growing headcount.
Product Highlights
Connects to every system your agents need
- Integrates with 500+ tools; anything with an API
- Reads and writes across connected systems
- Live data, always in sync, 24/7/365
Understands and resolves in every language and region
- Native understanding of 100+ languages
- Serves every country and time zone
- Consistent brand voice and tone
Reads intent and sentiment to resolve the real problem
- Identifies why the customer is actually frustrated
- Analyzes sentiment, intent, and tone
- Acts on root cause, not the surface question
Seamless human handoff when judgment is needed
- Escalates on demand with full context attached
- Captures details and updates help desk records
- Slashes handling time and repeat escalations
From Overwhelmed to On-Demand
See what changes when Auralis Autopilot resolves tickets around the clock.
Without Auralis Autopilot
- Customers wait hours for a first reply
- Agents spend 60% of their time on repetitive tickets
- After-hours tickets sit untouched until morning
- Customers repeat themselves at every handoff
- No visibility into ticket drivers or trends
- Scaling support means hiring and training more agents
- High cost per ticket, hard to scale
With Auralis Autopilot
- Most tickets resolved in seconds, not hours
- Repetitive tickets handled end-to-end by AI
- 24/7 coverage with no extra staffing cost
- Full context carried into every human handoff
- Every ticket transcribed, tagged, and analyzed
- Thousands of tickets resolved simultaneously
- Up to 60% lower cost per ticket, infinite scale
FAQ
Looking for details to help you decide? Here's why Auralis helps you start saving today!
A resolved ticket is counted when the customer confirms the answer provided is satisfactory (hard resolution) or exits the conversation without requesting further assistance (soft resolution). Customers can confirm an answer is satisfactory by pressing the "Thanks, that helps" quick reply, entering an affirmative response such as 'Yes', 'Sure', or 'Thanks', or rating the response 4 stars or more. Escalations to a human are never counted as AI resolutions.