Zendesk AI Chatbot Integration Partner

Our Zendesk AI Chatbot integration can elevate both your customer’s support experience as well as agent performance.

zendesk-ai-chatbot
zendesk-certified-app-developer

4.97 / 5

4 WEEK AI TRANSFORMATION

FOR TEAMS ON ZENDESK

FOR TEAMS on

ZENDESK

Explainer Video

Auralis in 2 minutes

Completely Done for You (DFY)

1. Complete Setup, Training & Zendesk AI Chatbot Integration:

2. Continuous Monitoring & Improvement of Zendesk AI Chatbot:

The Auralis Story

“This sucks less, but is still not good enough”

“This sucks less, but is still

not good enough”

These are the exact words of a client after we tried out almost 23 generic AI chatbots to handle simple and repeated customer interactions. Most generic AI chatbots that we tried out there simply don’t cut it, the quality is very poor, in many cases the responses are junk and the bots are not trainable. They are fine for free or hobby products where a few bad answers don’t matter but not suitable for businesses like our own, with a reputation to protect.

The foundations of how LLMs work showed us that for a product to be successful we needed the following components

Our AI agents can’t be created in 5 minutes, they take time and effort. Once done however, the results are demonstrably better than using anything out there in the market. We’ve actually tested this against solutions that cost 10x more. We even encourage our customers to try other solutions alongside to see the Auralis difference.

Auralis’ pricing ensures you only pay for successful conversations NOT for cases where a human agent was needed or where the response was simply not good enough. We also understand that most businesses don’t have the time to set up, train, test and monitor the AI agent. That’s when we came up with our unique done for you AI transformation service where we take care of everything and you can enjoy the results.

Let's put AI to work for your company today !

Zendesk AI Chatbot Features

Advanced AI

Intelligent bots for messaging and email that leverage the most extensive database of customer intents.

Intelligent Triage

Automatically classifies and categorizes incoming customer conversations based on their intent, sentiment, and language.

Content Cues

Friendly nudges for improving your knowledge bases and product. Auralis scans every conversation and provides insights for your leadership teams.

Macro Suggestions

AI-suggested shared responses admins can create to help agents respond faster and more consistently.

Your team’s life is made a lot easier by shielding them from repetitive requests, helping them solve customer issues quickly, more effectively and with less effort.

Agents feel less overwhelmed and are freed up to tackle more complex, meaningful work — with a direct impact on job satisfaction and retention.

AI elevates your customer’s overall experience. People want fast, effective support on every channel, from bots and agents alike. Feeling heard and seen has a direct impact on how customers perceive your brand – and whether or not they come back.

Learn more about Auralis for Zendesk, anyone can use AI to scale and simplify support. Deploy quickly to start solving issues right away, surface relevant data for your support team, reduce repetitive work, and start building better bots.

Key Benefits of Zendesk AI Chatbot

Setting up and integrating Auralis with Zendesk just takes a few minutes, these benefits last forever

Agent Handoff

Connect directly to a sales agent for follow ups

Multi lingual

Answer in any language your customer needs help in

24/7 support

Have your sales team available round the clock, even on weekends

Increased conversions

Better, faster responses create more customers

Decreased handle time

Reduce wait times while Increasing leads captured

Correct seamlessly and instantly

Train your AI assistant on the fly and improve accuracy over time

Convert queries to insights

Summarize all queries into actionable insights instantly

Amplify agent performance

Offer next-best actions and real-time recommendations

Unfair scaling advantage

Scale your business without scaling your sales team

Compare AI Chatbot Features

Will you do it yourself with others or choose us to do it for you?

Feature/Capability

Self Train AI

Custom Data Sources

(Website, Videos, Past Tickets ++)

Multi-language Capabilities

CRM Integrations

Insights from your CX data

MLOps

Reinforcement Training

Prompt Templating

Customization & Flexibility

Data Security & Compliance

Auralis

Supported

Seamless integration

Higly fine tuned modes

Advanced

High

Enterprise-grade

ChatGPT

Limited

Not inherently

Not inherently

Limited

Not secure

Zendesk AI

Limited

Limited

Limited

High

Compare Features

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Self Train AI

Custom Data Sources

(Website, Videos,

Past Tickets ++)

Multi-language

Capabilities

Supported

CRM Integrations

Seamless integration

Insights from your

CX data

MLOps

Higly fine tuned modes

Reinforcement

Training

Prompt Templating

Advanced

Customization &

Flexibility

High

Data Security &

Compliance

Enterprise-grade

Self Train AI

Custom Data Sources

(Website, Videos,

Past Tickets ++)

Multi-language

Capabilities

Limited

CRM Integrations

Insights from your

CX data

Not inherently

MLOps

Not inherently

Reinforcement

Training

Prompt Templating

Limited

Customization &

Flexibility

Data Security &

Compliance

Not secure

Self Train AI

Custom Data Sources

(Website, Videos,

Past Tickets ++)

Multi-language

Capabilities

Limited

CRM Integrations

Limited

Insights from your

CX data

MLOps

Reinforcement

Training

Prompt Templating

Customization &

Flexibility

Limited

Data Security &

Compliance

Limited

“Transitioning to Auralis AI was a game-changer. We used to fret about training new hires and managing peak times.

Now, Auralis handles high demand with ease, ensuring each customer feels heard and helped. It’s as if we’ve supercharged our sales without the overheads of a massive team!”

Morgan

VP

Zendesk AI Chatbot Pricing

Transparent and value-driven pricing options for your support needs

Recommended

Standard

$1

per successfully resolved ticket

+ One time setup and training fee

Designed for small and medium-sized companies that require features like basic sales and CRM integration.

Custom

Starting

from

$1

per successfully resolved ticket

+ One time setup and training fee

Tailored for larger businesses with extensive features and top-tier customization options

Zendesk Add On

Tailored for enterprises, this plan offers extensive features and top-tier customization and an option for on-premise deployment.

$10

per agent /month

Recommended

Standard

$1

per successfully resolved ticket

+ One time setup and training fee

Designed for small and medium-sized companies that require features like basic sales and CRM integration.

Custom

Starting

from

$1

per successfully resolved ticket

+ One time setup and training fee

Tailored for larger businesses with extensive features and top-tier customization options

Zendesk Add On

Tailored for enterprises, this plan offers extensive features and top-tier customization and an option for on-premise deployment.

$10

per agent /month

Trusted by companies of all sizes

FAQ's on Zendesk AI Chatbot Integration

Looking for details to help you decide?
Here’s why Auralis Zendesk AI Chatbot help you start saving today!

What is Zendesk AI Chatbot integration?

Zendesk AI Chatbot integration refers to the process of incorporating Auralis AI's capabilities into Zendesk's customer service platform. This integration allows businesses to enhance their customer experience and improve agent performance by leveraging AI-powered chatbots within Zendesk.

How does integrating Auralis AI with Zendesk benefit my business?

Integrating Auralis AI with Zendesk can benefit your business in several ways:
Improve customer satisfaction: AI chatbots can provide instant responses to customer queries, reducing wait times and enhancing overall satisfaction.
Increase agent efficiency: Chatbots can handle routine queries, freeing up agents to focus on more complex issues, thus improving their productivity.
24/7 availability: AI chatbots can operate round the clock, ensuring that customers can get assistance at any time, even outside of business hours.
Data-driven insights: Auralis AI provides valuable insights into customer interactions, helping you understand customer needs and preferences better.

How do I integrate Auralis AI Chatbot with Zendesk?

Integrating Auralis AI with Zendesk is a straightforward process. Auralis provides a seamless integration that can be set up through the Zendesk Marketplace. Once installed, you can configure the chatbot to suit your business needs and start using it to enhance your customer service.

Can I customize the Auralis Zendesk AI chatbot for my business?

Yes, you can customize the Auralis Zendesk AI chatbot to align with your brand and business requirements. You can configure the chatbot's responses, language, and behavior to provide a personalized experience for your customers.

Does integrating Auralis AI with Zendesk require technical expertise?

While basic technical knowledge is helpful, you don't need to be a technical expert to integrate Auralis AI with Zendesk. The integration process is designed to be user-friendly, and Auralis provides documentation and support to help you through the process.

How much does it cost to integrate Auralis Zendesk AI Chatbot?

The cost of integrating Auralis AI with Zendesk depends on your business needs and the specific features you require. Auralis offers flexible pricing plans to accommodate businesses of all sizes, so you can choose a plan that suits your budget and requirements.

Is Auralis AI compatible with other customer service platforms besides Zendesk?

Yes, Auralis AI is compatible with other customer service platforms besides Zendesk. Auralis offers integrations with a variety of popular platforms, allowing you to enhance your customer service capabilities across multiple channels.

Is there training available for using Auralis AI with Zendesk?

Yes, Auralis provides training and support to help you get started with using its AI engine with Zendesk. The training resources include documentation, tutorials, and customer support to ensure a smooth integration process.

Can I get technical support for integrating Auralis AI with Zendesk?

Yes, Auralis offers technical support to help you integrate its AI engine with Zendesk. You can reach out to their support team for assistance with any technical issues or questions you may have during the integration process.