The Ultimate AI Engine for teams using Zendesk
Elevate Your Customer Experience and Agent Performance with Auralis
Completely Done for You (DFY)
1. Complete Setup, Training and Integration:
- We will fully train Auralis on your help content, web sites and past helpdesk tickets.
- Once trained we will setup, configure and integrate your new AI copilot with your website, product and support systems
2. Continuous Monitoring & Improvement:
- Our team will continuously monitor AI responses and apply reinforcement learning for constant improvement.
- Auralis stays up-to-date with your content ensuring top-notch support quality.
Features
Advanced AI Chatbots
Intelligent bots for messaging and email that leverage an extensive database of customer intents, understand context, handle multi turn conversations, and escalate gracefully when human judgment is needed, all within your existing Zendesk workspace.
Intelligent Triage
Automatically classifies and categorizes incoming customer conversations based on their intent, sentiment, and language. This ensures every ticket reaches the right team instantly, reducing average handle time and eliminating costly misrouting errors across high-volume support queues.
Content Cues
Friendly nudges for improving your knowledge base and product, with Auralis scanning every conversation and providing insights for leadership teams, surfacing content gaps, outdated articles, and recurring questions your documentation does not answer, so your self service deflects tickets instead of frustrating customers.
Macro Suggestions
AI suggested shared responses that admins can create to help agents respond faster and more consistently, with Auralis identifying the most used reply patterns across your team and automatically drafting macro candidates, so institutional knowledge is not confined to individual agents and response quality remains high at scale.
Trusted by Industry Leaders
Top businesses trust us to elevate their customer support and optimize support operations.
PowerOffice Go is Scandinavia's leading cloud-based ERP and accounting platform. It streamlines finance, payroll, invoicing, and project management into one intuitive solution, helping companies work smarter and more efficiently.
- Headquarters
- Bodø, Norway
- Industry
- Cloud ERP and SaaS
- Number of Users
- 250,000+
We chose to implement Auralis as an AI assistant for our support team after a thorough evaluation process of alternative solutions and suppliers. Our collaboration with Auralis has been very valuable, characterized by a consistently high level of professionalism and responsiveness.
Terje JohanssonProduct Director
Your team’s life is made a lot easier by shielding them from repetitive requests, helping them solve customer issues quickly, more effectively and with less effort.
Agents feel less overwhelmed and are freed up to tackle more complex, meaningful work — with a direct impact on job satisfaction and retention.
Key Benefits
Setting up and integrating Auralis takes a few minutes, these benefits last forever
Agent Handoff
Connect directly to a sales agent for follow ups
Multilingual
Answer in any language your customer needs help in
24/7 support
Have your sales team be available round the clock, even on weekends
Increased conversions
Better, faster responses create more customers
Decreased handle time
Reduce wait times while Increasing leads captured
Correct seamlessly and instantly
Train your AI assistant on the fly and improve accuracy over time
Convert queries to insights
Summarize all queries into actionable insights instantly
Amplify agent performance
Offer next-best actions and real-time recommendations
Unfair scaling advantage
Scale your business without scaling your sales team
Compare Features
See how Auralis stacks up against generic AI and native Zendesk automation across the capabilities that matter most.
FAQ's on Zendesk AI Chatbot Integration
Looking for details to help you decide? Here's why Auralis Zendesk AI Chatbot help you start saving today!
Zendesk AI Chatbot integration refers to the process of incorporating Auralis AI's capabilities into Zendesk's customer service platform. This integration allows businesses to enhance their customer experience and improve agent performance by leveraging AI-powered chatbots within Zendesk.
Disclaimer: “Zendesk” and all associated logos, trademarks, and brand names are the property of Zendesk, Inc. and are used solely for reference purposes. Auralis is not affiliated with, endorsed by, or sponsored by Zendesk, Inc. The integration provided by Auralis is independently developed and maintained to enhance your Zendesk functionality, utilizing your own Zendesk subscription and official APIs.