AI-Powered CUSTOMER Service Management
With AI customer support automation, Auralis transforms how teams resolve tickets, reduce costs, and improve CSAT.
Support teams drown in rising ticket volumes while customers demand instant, seamless answers. Hiring and outsourcing can’t keep pace, and static FAQs fall flat. The gap between expectations and delivery grows wider every day, leaving both customers and agents frustrated.
Over half of your customers expect a customer service response within one hour, even on weekends
67% of your churn can be prevented if a customer's issue was resolved at first engagement
75% of your customers want you to offer them a fully self-service customer care option
The cost of acquiring a new customer compared to retaining an existing one is 5 to 25 times higher
What if tickets resolved themselves, agents focused only on high-value work, and every conversation turned into insights you could act on? With AI at the core, support moves from reactive firefighting to a proactive engine for loyalty and growth.
Give customers instant answers through intelligent self-service, reducing ticket volume while delivering round-the-clock convenience.
Equip your support team with AI copilots that suggest responses, surface knowledge, and cut handle times so every agent delivers expert-level support.
Unlock real-time insights and automated quality audits across every interaction, giving CX leaders the visibility to improve performance and customer satisfaction at scale.
Auralis AI agents make this vision a reality, delivering faster, compliant, and more empathetic support at scale.
Customer expectations are higher than ever, and scaling great support has never been harder. Auralis gives you enterprise-grade AI agents that actually do the heavy lifting, so your customers get fast, consistent help and your team can focus on what matters most.
Customer support teams love Auralis. Find out why.
TouchPoint is a cloud-based Church Management Software that simplifies membership, events, giving, and community engagement. It streamlines administration and equips pastors, staff, and volunteers to build stronger connections and focus more on ministry.
Texas, United States
SaaS
400+
Auralis gave us the tools to engage our congregation in a way we never could before. Volunteer scheduling is smoother, members stay connected, and digital giving has grown significantly. Our staff now spends far less time on repetitive admin and more time focusing on ministry.
Morgan Mudge
Vice President
Whether it’s help desks, documentation, videos, CRMs, e-commerce, or customer support tools, Auralis enhances your workflow by integrating with all major platforms. Any platform with an API can be integrated with Auralis
We don’t just implement AI. We make it work securely and seamlessly for your business.
We do the hard work: data clean-up, model training, integrations, monitoring, and maintenance. All managed by us, so you don’t need a data science team.
Our solutions are shaped around you. We design, train, and optimize AI on your data and workflows. We don’t take generic models and try to fit you in like most of the other solutions in the market.
Instantly integrates with over 500+ tools that your team already uses out of the box. Anything with an API can be integrated with.
Seamlessly orchestrate public and open-source LLMs, or bring your own, and deploy them anywhere: cloud, private, or on-premise, with full flexibility to match your infrastructure and compliance needs.
Up and running in days, not months. We deliver measurable results quickly, without lengthy implementations or bloated consulting bills.
Compliance you can trust. Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).
Choosing the right AI agent can make or break your customer experience. This guide walks you through the key questions to ask and factors to consider before investing in an AI agent for your business.
Looking for details to help you decide?
Here are some frequently asked questions about our Customer Support Solution.
Most implementations take 2-4 weeks from start to full deployment. We handle integration with your existing help desk (Zendesk, Freshdesk, Intercom, etc.), data migration, and initial AI training on your data. Our dedicated team manages the heavy lifting so you can go live quickly without disrupting your support operations.
On average, Auralis deflects 40%+ of routine tickets through self-service automation. Many customers see 25-40% fewer tickets within the first 3 months. The exact percentage depends on your ticket mix, knowledge base quality, and how many queries are truly routine vs. complex. We optimize continuously to improve deflection rates over time.
Yes. Auralis integrates seamlessly with 500+ tools out of the box, including Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, Shopify, Gorgias, and many others. If your platform has an API, we can integrate with it. There's no need to switch platforms or rebuild your workflow. Auralis works alongside your existing tools.
Cost savings depend on your current setup, but Auralis customers typically see 30-40% reductions in operational costs. This comes from: fewer tickets per agent (40%+ deflection), faster resolution times (reduced handle time), reduced need for new hires, and lower turnover from agent burnout. Many see ROI within 3-6 months.
Absolutely. Auralis supports 100+ languages with near-human accuracy. It automatically detects the language, can switch between languages mid-conversation, and maintains full context throughout. All features, including intent recognition, sentiment analysis, and automated responses, work seamlessly across all supported languages. Perfect for global support teams.
Data security is paramount. Auralis implements enterprise-grade protections: end-to-end encryption, automated PII detection and anonymization, 24/7 security monitoring, and real-time threat detection. We're GDPR compliant, SOC 2 Type II certified, ISO 27001 certified, and HIPAA-ready. You can deploy on-premise, self-hosted, or in the cloud. Whatever meets your compliance needs.
Yes, completely. Auralis is highly customizable. You can create custom response templates, set the AI's tone and personality to match your brand, implement industry-specific business rules, and build custom workflows. The platform learns your terminology and unique business processes, so responses feel authentic to your brand, not generic.
Auralis acts as a copilot for your agents. It suggests responses in real-time, surfaces relevant knowledge from your knowledge base, and guides next-best actions. This boosts agent productivity by 30% on average, reduces handle time, and ensures consistent quality. Even junior agents perform like your top agents, improving first-contact resolution and CSAT.
Auralis provides comprehensive analytics: real-time sentiment and CSAT analysis, automated root cause identification, trend analysis and prediction, custom dashboards, and detailed reporting. You get actionable insights into what's working and what needs improvement. AI audits 100% of interactions (not just random samples), uncovering quality gaps and compliance risks in real time.
Auralis uses continuous learning. It analyzes every interaction, learns from successful resolutions and response patterns, and identifies what works. You can also provide manual feedback to refine behavior. Over time, the system gets smarter, handling more complex queries and delivering increasingly personalized responses. Performance continuously improves with every interaction.
Escalation is seamless. When Auralis encounters a complex issue or detects customer frustration, it hands off to a human agent with full context. The agent sees the conversation history, AI's analysis, and recommended solutions, so they pick up exactly where the AI left off. This reduces escalation time and ensures customers get expert help quickly
Yes. Auralis works across all customer communication channels: live chat, email, WhatsApp, Shopify, SMS, and voice. You get a unified AI agent that maintains consistent quality and voice across every touchpoint. Customers get the same intelligent, responsive support whether they reach out via email, chat, or phone.
Your existing knowledge base, help articles, FAQs, and data are at the core of Auralis's training. We handle data extraction, clean-up, and organization so the AI has accurate, quality information to work from. This ensures responses are grounded in your actual solutions and best practices, not generic AI guesses. Your data stays protected and is continuously synchronized.
No. We handle all the hard work: data clean-up, model training, integrations, monitoring, and maintenance. You don't need a data science team. Our team manages everything behind the scenes, so your support team can focus on customer experiences. You just set policies, review insights, and enjoy the results.
We offer flexible pricing based on team size and needs, with monthly or annual billing options. While monthly plans are available, annual contracts provide better value with additional benefits like priority support, advanced features, and enhanced training. Contact our team for a custom quote tailored to your specific requirements and usage patterns.
See what AI-powered CX can do for your team, with Auralis.
