Advanced and Customized AI for Support Teams

Trusted by Industry Leaders

Top businesses use Auralis to elevate their customer support and optimize support operations.
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Auralis in Action

See what you can practically do with Auralis to scale your customer service without scaling support costs

Live Chat Agent

Your customers can get information and context driven solutions round the clock.

Helpdesk Assistant

Draft replies, triage tickets, get macro suggestions and sync ticket summaries with your CRM.

Quality Auditor

Audit every ticket and make sure your responses are consistent, accurate and helpful

CX Coach

Offer real time training and insights to the agent from your internal training material

Insights Analyst

Analyze sentiment, iQS CSAT and other key metrics with out-of-the-box reporting.

The Auralis Advantage

See why our clients, from startups to global leaders, trust Auralis to optimize support operations.

Success Stories

We have transformed customer support experiences for businesses around the world. Hear from the companies that have transformed their support with Auralis.

Integrates with the Tools You Already Use

Whether it’s videos, CRMs, e-commerce, or customer support tools, Auralis enhances your workflow by integrating
with all major platforms. Any platform with an API can be integrated with Auralis

We completely take care of setup, training and configuration of your AI powered support engine. Speak to one of our experts to get started

Instant Benefits

Setting up and integrating Auralis is quick and easy, these benefits and the ROI last forever

Increased customer satisfaction

Better, faster responses create happier customers

Amplify agent performance

Offer next-best actions and real-time recommendations

Quality all the way

Ensure responses from your team and AI are of high qualiity

Unfair scaling advantage

Scale your business without scaling your support team

Decreased handle time

Reduce wait times while Increasing case deflections

24/7 support

Have agents available round the clock, even on weekends

Convert queries to insights

Summarize all queries into actionable insights instantly

Multi lingual

Answer in any language your customer needs help in

Agent Handoff

Connect directly to a human for complex issues

Secure, Private and Compliant

We adhere to the strictest standards for data protection and privacy. 
 360° Security for Complete Peace of Mind
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GDPR

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SOC 2 Type II

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ISO 27001

HIPAA

Industries We Serve

Auralis is more than a text based chat bot, it is an intelligent AI Assistant that becomes a part of your business and gets better as you train it.

Banking, Fintech & Insurance

Auralis helps banking institutions, insurance and fintech companies maintain top-tier service while reducing operational costs.
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Logistics and Supply Chain

Auralis helps logistics and supply chain companies streamline operations, enhance tracking, and improve customer communication while cutting operational costs.

Software and SaaS

Auralis helps software and SaaS companies improve customer support, automate workflows, and scale efficiently while reducing operational costs.
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Healthcare and Medical

Auralis helps healthcare providers streamline patient support, manage appointments, and automate administrative tasks while reducing operational costs.

Government and Utilities

Auralis helps government and utility services improve citizen engagement, automate processes, and enhance service delivery.

Retail and Ecommerce

Auralis helps retail and e-commerce companies enhance customer support, streamline order management, and improve shopping experiences while reducing operational costs.
Increase customer satisfaction while decreasing support costs with Auralis

+35%

Better CSAT Scores

+350%

Faster Handle Times

+47%

Swifter Agent Ramp

The Auralis Story

“This sucks less, but is still not good enough”

“This sucks less, but is still

not good enough”

These are the exact words of a client after we tried out almost 23 generic AI chatbots to handle simple and repeated customer interactions. Most generic AI chatbots that we tried out there simply don’t cut it, the quality is very poor, in many cases the responses are junk and the bots are not trainable. They are fine for free or hobby products where a few bad answers don’t matter but not suitable for businesses like our own, with a reputation to protect.

The foundations of how LLMs work showed us that for a product to be successful we needed the following components

Our AI agents can’t be created in 5 minutes, they take time and effort. Once done however, the results are demonstrably better than using anything out there in the market. We’ve actually tested this against solutions that cost 10x more. We even encourage our customers to try other solutions alongside to see the Auralis difference.

Auralis’ pricing ensures you only pay for successful conversations NOT for cases where a human agent was needed or where the response was simply not good enough. We also understand that most businesses don’t have the time to set up, train, test and monitor the AI agent. That’s when we came up with our unique done for you AI transformation service where we take care of everything and you can enjoy the results.

Let's put AI to work for your company today !

Product Highlights

The core features of Auralis that makes it a powerhouse for your support team
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Connect with your tools,
use existing data

Support customers real-time, regionally and relevantly

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Turbocharge every member of your team

Analyze data to better serve customers

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