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Advanced and Customized AI for Support Teams

  • Our AI handles up to 70% of your customer requests. Instantly, consistently and round the clock.
  • We empower each member of your team to be 5x more productive.
  • Experience dramatic improvements in customer satisfaction and reduced costs.
Speak to an AI Expert

Trusted by Industry Leaders

Top businesses use Auralis to elevate their customer support and optimize support operations.
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Auralis in Action

See what you can practically do with Auralis to scale your customer service without scaling support costs

Live Chat Agent

Your customers can get information and context driven solutions round the clock.

Helpdesk Assistant

Draft replies, triage tickets, get macro suggestions and sync ticket summaries with your CRM.

Quality Auditor

Audit every ticket and make sure your responses are consistent, accurate and helpful

CX Coach

Offer real time training and insights to the agent from your internal training material

Insights Analyst

Analyze sentiment, iQS CSAT and other key metrics with out-of-the-box reporting.

The Auralis Advantage

See why our clients, from startups to global leaders, trust Auralis to optimize support operations.
  • We extract and clean up your data
  • We train our AI models on your data
  • We integrate with your existing systems
  • We monitor the models for quality
  • We maintain the model over time

Success Stories

We have transformed customer support experiences for businesses around the world. Hear from the companies that have transformed their support with Auralis.
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The AI-powered agent from Auralis has not only improved our customer experience but also reduced our operational costs by 40%. It’s a must-have for any customer-centric company. Our customers appreciate the faster service and we’ve seen that team efficiency has improved across the board.

38%

reduction in operational costs

55%

boost in first-contact resolution rate

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Morgan S.

VP, TouchPoint Software

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With Auralis handling the bulk of our tickets, our team can now focus on more complex cases, leading to higher customer satisfaction and retention rates. I highly recommend Auralis to any growing company. We’ve seen a 30% reduction in workload for agents, which has boosted morale and decreased turnover.

33%

reduction in ticket handling time

65%

boost in first-response resolutions

Daniel

CEO, Delta Rapid 3D

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Since implementing Auralis, our first-response resolutions have skyrocketed. The bot is intuitive, learns quickly, and integrates seamlessly with our existing tools. We’ve reduced manual escalations by 45%, and the automation has allowed us to expand our service hours without additional staff

30%

decrease in repetitive tickets

6.5X

ROI in 3 months

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Jakob Ingemann

Sprint365

Integrates with the Tools You Already Use

Whether it’s videos, CRMs, e-commerce, or customer support tools, Auralis enhances your workflow by integrating
with all major platforms. Any platform with an API can be integrated with Auralis

We completely take care of setup, training and configuration of your AI powered support engine. Speak to one of our experts to get started

Schedule Consultation

Instant Benefits

Setting up and integrating Auralis is quick and easy, these benefits and the ROI last forever

Increased customer satisfaction

Better, faster responses create happier customers

Amplify agent performance

Offer next-best actions and real-time recommendations

Quality all the way

Ensure responses from your team and AI are of high qualiity

Unfair scaling advantage

Scale your business without scaling your support team

Decreased handle time

Reduce wait times while Increasing case deflections

24/7 support

Have agents available round the clock, even on weekends

Convert queries to insights

Summarize all queries into actionable insights instantly

Multi lingual

Answer in any language your customer needs help in

Agent Handoff

Connect directly to a human for complex issues

Secure, Private and Compliant

We adhere to the strictest standards for data protection and privacy. 
 360° Security for Complete Peace of Mind
  • All sensitive data and PII is pre processed out
  • On premise, self hosted option available
  • Enterprise grade security without compromise
  • Multiple AI trust layers at every stage
  • Guardrails for your data across the stack
  • Built from scratch on security, trust and transparency
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GDPR

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SOC 2 Type II

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ISO 27001

HIPAA

Industries We Serve

Auralis is more than a text based chat bot, it is an intelligent AI Assistant that becomes a part of your business and gets better as you train it.

Banking, Fintech & Insurance

Auralis helps banking institutions, insurance and fintech companies maintain top-tier service while reducing operational costs.
  • Provide 24/7 assistance for common queries across products
  • Help customers make informed decisions quickly with recommendations.
  • Assist internal teams and increase overall operational efficiency.
  • Reduce the burden on human agents.
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Logistics and Supply Chain

Auralis helps logistics and supply chain companies streamline operations, enhance tracking, and improve customer communication while cutting operational costs.
  • Provide instant assistance for common queries on shipments, deliveries, and tracking.
  • Automate order processing, inventory management, and status updates.
  • Offer real-time tracking and delay notifications for customers and internal teams.
  • Streamline vendor and supplier communication with automated updates.

Software and SaaS

Auralis helps software and SaaS companies improve customer support, automate workflows, and scale efficiently while reducing operational costs.
  • Round the clock assistance for troubleshooting, onboarding, and usage queries.
  • Automate ticket management and escalation for faster resolution.
  • Offer personalized product recommendations based on user behavior.
  • Streamline subscription management and billing queries.
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Healthcare and Medical

Auralis helps healthcare providers streamline patient support, manage appointments, and automate administrative tasks while reducing operational costs.
  • Provide assistance for appointment scheduling and non critical medical queries.
  • Automate patient intake, billing, and insurance claim processes.
  • Offer personalized recommendations based on patient data.
  • Streamline communication between patients, doctors, and support staff.

Government and Utilities

Auralis helps government and utility services improve citizen engagement, automate processes, and enhance service delivery.
  • Provide 24/7 assistance for inquiries about services, bills, and more.
  • Automate application processing and service requests.
  • Offer real-time updates on service outages and maintenance schedules.
  • Assist with internal reporting and data management for better decision-making.

Retail and Ecommerce

Auralis helps retail and e-commerce companies enhance customer support, streamline order management, and improve shopping experiences while reducing operational costs.
  • Provide 24/7 assistance for order tracking, returns, and product inquiries.
  • Offer personalized product recommendations based on customer preferences.
  • Streamline the checkout process and handle payment-related queries.
  • Assist with customer feedback collection and analysis.
Increase customer satisfaction while decreasing support costs with Auralis

+35%

Better CSAT Scores

+350%

Faster Handle Times

+47%

Swifter Agent Ramp

Speak to an AI Expert

The Auralis Story

“This sucks less, but is still not good enough”

“This sucks less, but is still

not good enough”

These are the exact words of a client after we tried out almost 23 generic AI chatbots to handle simple and repeated customer interactions. Most generic AI chatbots that we tried out there simply don’t cut it, the quality is very poor, in many cases the responses are junk and the bots are not trainable. They are fine for free or hobby products where a few bad answers don’t matter but not suitable for businesses like our own, with a reputation to protect.

The foundations of how LLMs work showed us that for a product to be successful we needed the following components

  • Data pipelines that keeps information the AI uses in sync with the source and squeaky clean for ML training
  • A simple user friendly way of teaching and correcting the AI when it makes mistakes
  • Audit modules that monitor response quality and improves it over a period of time as new data comes in
  • Integrations with 100s of CRM and Helpdesk systems out there for user context
  • Managing changes to pre-trained models when the underlying data or business logic changes

Our AI agents can’t be created in 5 minutes, they take time and effort. Once done however, the results are demonstrably better than using anything out there in the market. We’ve actually tested this against solutions that cost 10x more. We even encourage our customers to try other solutions alongside to see the Auralis difference.

Auralis’ pricing ensures you only pay for successful conversations NOT for cases where a human agent was needed or where the response was simply not good enough. We also understand that most businesses don’t have the time to set up, train, test and monitor the AI agent. That’s when we came up with our unique done for you AI transformation service where we take care of everything and you can enjoy the results.

Let's put AI to work for your company today !

Product Highlights

The core features of Auralis that makes it a powerhouse for your support team
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Connect with your tools,
use existing data

  • Integrates with all modern support systems and tools
  • Learns from your knowledge bases, past tickets and mutliple other data sources
  • Data is always in sync and up to date including documents and videos

Support customers real-time, regionally and relevantly

  • 24/7 support in 100+ languages for your customers
  • Deliver high quality answers from multiple sources
  • Consistent brand voice and tone across all channels
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Turbocharge every member of your team

  • AI can draft responses, suggest macros and coach agents in real time
  • Audits for all your tickets to ensure high quality responses
  • Correct answers on the fly to improve accuracy

Analyze data to better serve customers

  • Identify root causes of issues with data
  • Analyze sentiment, intent, and tone at scale
  • Make CX your competitive advantage
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Speak to an AI Expert

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Discover key customer support and service metrics to track and improve your team's performance, enhance customer satisfaction, and streamline service efficiency with data-driven insights.
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