How does Auralis AI improve customer satisfaction?

By offering round-the-clock support, delivering instant responses, and ensuring accurate answers, Auralis AI significantly boosts customer satisfaction while lowering operational costs.

What industries can benefit from Auralis AI's in-app messaging feature?

Auralis.AI targets a wide range of industries, with a particular focus on customer-centric sectors such as retail, e-commerce, financial services, telecommunications, healthcare, and SaaS companies. It is primarily for established companies that have a high volume of repetitive queries. Companies that have high customer support costs, high employee churn, and people related inefficiencies in handling customer inquiries. Companies that have limited customer support hours and language barriers in customer service. Companies who have difficulty in scaling customer support with business growth.

How does Auralis AI’s Neural Navigator help improve customer interactions?

Auralis AI’s Neural Navigator allows customers and agents to engage interactively with your product, enhancing the support experience through an AI-driven support center. It also lets admins quality check and train the AI wherever it's needed.

Can Auralis AI integrate with my existing systems and helpdesk software?

Yes, Auralis AI seamlessly integrates with any helpdesk software and modern systems, ensuring smooth support operations without overhauling your current infrastructure. Auralis integrates with over 150+ systems out of the box and can talk to any system that supports an API.

How does Auralis AI enhance agent productivity?

Auralis AI provides features like helpdesk agent assist, suggesting drafts, creating tickets, and providing real-time recommendations, allowing agents to focus on more complex tasks.

What is the benefit of Auralis AI's live chat assist?

Auralis AI’s live chat assist provides 24/7 customer support on your website, ensuring customers always have access to information and solutions, reducing the need for human support.

How does Auralis AI identify and prioritize customer issues?

Auralis AI uses sentiment and intent analysis to prioritize tickets based on urgency, ensuring that critical issues are handled promptly, and improving overall service efficiency.

Can Auralis AI support customers in multiple languages?

Yes, Auralis AI offers multi-lingual support, allowing businesses to serve customers globally, regardless of their preferred language. Auralis AI supports over 100 languages, ensuring that your customers can receive assistance in their preferred language, no matter where they are.

How does Auralis AI reduce support handling time?

Auralis AI automates responses for routine queries, reduces the number of escalations, and speeds up resolution times, which in turn decreases the overall handling time per ticket.

What kind of real-time insights does Auralis AI provide?

Auralis AI’s Insights Dashboard delivers real-time analytics on customer interactions, helping businesses identify trends, improve service, and make data-driven decisions.

How does Auralis AI ensure accurate and up-to-date answers?

Auralis AI constantly ingests and syncs your knowledge base, documents, and other content sources, ensuring that customers receive the most accurate and current information. It also has inbuilt data pipelines that keep your information in sync with the changing needs of your business.

Can Auralis AI handle complex support issues?

Yes, Auralis AI can autonomously resolve complex issues across multiple channels and seamlessly hand off cases to human agents when necessary, providing a flexible and adaptive solution. It can also get information from 3rd party systems and execute workflows on behalf of your team

How quickly can Auralis AI be set up and integrated?

Auralis AI is designed to integrate quickly with your existing systems and helpdesk software, allowing you to start benefiting from AI-driven customer support within a couple of weeks.

What are the benefits of using Auralis AI for my support team?

Auralis AI increases agent productivity by handling routine inquiries, freeing up agents to focus on more complex tasks, while also reducing handling time and improving case deflections.

How does Auralis AI help reduce support costs?

By automating repetitive tasks, reducing the number of tickets needing human intervention, and lowering the cost per ticket, Auralis AI helps businesses scale without increasing support costs. Typically about 30% - 50% of your tickets get handled by AI instantly and that translates to an ROI of 3 - 5x depending on your industry and business use case. Also, every member of your team can see a 10h - 15h efficiency gain per week with our internal automations.

Advanced and Customized AI for Support Teams

Trusted by Industry Leaders

Top businesses use Auralis to elevate their customer support and optimize support operations.

Auralis in Action

See what you can practically do with Auralis to scale your customer service without scaling support costs

Live Chat Agent

Your customers can get information and context driven solutions round the clock.

Helpdesk Assistant

Draft replies, triage tickets, get macro suggestions and sync ticket summaries with your CRM.

Quality Auditor

Audit every ticket and make sure your responses are consistent, accurate and helpful

CX Coach

Offer real time training and insights to the agent from your internal training material

Insights Analyst

Analyze sentiment, iQS CSAT and other key metrics with out-of-the-box reporting.

The Auralis Advantage

See why our clients, from startups to global leaders, trust Auralis to optimize support operations.

Success Stories

We have transformed customer support experiences for businesses around the world. Hear from the companies that have transformed their support with Auralis.

The AI-powered agent from Auralis has not only improved our customer experience but also reduced our operational costs by 40%. It’s a must-have for any customer-centric company. Our customers appreciate the faster service and we’ve seen that team efficiency has improved across the board.

38%

reduction in operational costs

55%

boost in first-contact resolution rate

With Auralis handling the bulk of our tickets, our team can now focus on more complex cases, leading to higher customer satisfaction and retention rates. I highly recommend Auralis to any growing company. We’ve seen a 30% reduction in workload for agents, which has boosted morale and decreased turnover.

33%

reduction in ticket handling time

65%

boost in first-response resolutions

Since implementing Auralis, our first-response resolutions have skyrocketed. The bot is intuitive, learns quickly, and integrates seamlessly with our existing tools. We’ve reduced manual escalations by 45%, and the automation has allowed us to expand our service hours without additional staff

30%

decrease in repetitive tickets

6.5X

ROI in 3 months

Integrates with the Tools You Already Use

Whether it’s videos, CRMs, e-commerce, or customer support tools, Auralis enhances your workflow by integrating with all major platforms. Any platfrom with and API can be integrated with Auralis

We completely take care of setup, training and configuration of your AI powered support engine. Speak to one of our experts to get started

Instant Benefits

Setting up and integrating Auralis is quick and easy, these benefits and the ROI last forever

Increased customer satisfaction

Better, faster responses create happier customers

Amplify agent performance

Offer next-best actions and real-time recommendations

Quality all the way

Ensure responses from your team and AI are of high qualiity

Unfair scaling advantage

Scale your business without scaling your support team

Decreased handle time

Reduce wait times while Increasing case deflections

24/7 support

Have agents available round the clock, even on weekends

Convert queries to insights

Summarize all queries into actionable insights instantly

Multi lingual

Answer in any language your customer needs help in

Agent Handoff

Connect directly to a human for complex issues

Secure, Private and Compliant

We adhere to the strictest standards for data protection and privacy.   360° Security for Complete Peace of Mind

Industries We Serve

Auralis is more than a text based chat bot, it is an intelligent AI Assistant that becomes a part of your business and gets better as you train it.

Banking, Fintech & Insurance

Auralis helps banking institutions, insurance and fintech companies maintain top-tier service while reducing operational costs.

Logistics and Supply Chain

Auralis helps logistics and supply chain companies streamline operations, enhance tracking, and improve customer communication while cutting operational costs.

Provide instant assistance for common queries on shipments, deliveries, and tracking.
Automate order processing, inventory management, and status updates.
Offer real-time tracking and delay notifications for customers and internal teams.
Streamline vendor and supplier communication with automated updates.

Software and SaaS

Auralis helps software and SaaS companies improve customer support, automate workflows, and scale efficiently while reducing operational costs.

Round the clock assistance for troubleshooting, onboarding, and usage queries.
Automate ticket management and escalation for faster resolution.
Offer personalized product recommendations based on user behavior.
Streamline subscription management and billing queries.

Healthcare and Medical

Auralis helps healthcare providers streamline patient support, manage appointments, and automate administrative tasks while reducing operational costs.

Provide assistance for appointment scheduling and non critical medical queries.
Automate patient intake, billing, and insurance claim processes.
Offer personalized recommendations based on patient data.
Streamline communication between patients, doctors, and support staff.

Government and Utilities

Auralis helps government and utility services improve citizen engagement, automate processes, and enhance service delivery.

Provide 24/7 assistance for inquiries about services, bills, and more.
Automate application processing and service requests.
Offer real-time updates on service outages and maintenance schedules.
Assist with internal reporting and data management for better decision-making.

Retail and Ecommerce

Auralis helps retail and e-commerce companies enhance customer support, streamline order management, and improve shopping experiences while reducing operational costs.

Provide 24/7 assistance for order tracking, returns, and product inquiries.
Offer personalized product recommendations based on customer preferences.
Streamline the checkout process and handle payment-related queries.
Assist with customer feedback collection and analysis.

Increase customer satisfaction while decreasing support costs with Auralis

+35%

Better CSAT Scores

+350%

Faster Handle Times

+47%

Swifter Agent Ramp

The Auralis Story

“This sucks less, but is still not good enough”

“This sucks less, but is still

not good enough”

These are the exact words of a client after we tried out almost 23 generic AI chatbots to handle simple and repeated customer interactions. Most generic AI chatbots that we tried out there simply don’t cut it, the quality is very poor, in many cases the responses are junk and the bots are not trainable. They are fine for free or hobby products where a few bad answers don’t matter but not suitable for businesses like our own, with a reputation to protect.

The foundations of how LLMs work showed us that for a product to be successful we needed the following components

Data pipelines that keeps information the AI uses in sync with the source and squeaky clean for ML training
A simple user friendly way of teaching and correcting the AI when it makes mistakes
Audit modules that monitor response quality and improves it over a period of time as new data comes in
Integrations with 100s of CRM and Helpdesk systems out there for user context
Managing changes to pre-trained models when the underlying data or business logic changes

Our AI agents can’t be created in 5 minutes, they take time and effort. Once done however, the results are demonstrably better than using anything out there in the market. We’ve actually tested this against solutions that cost 10x more. We even encourage our customers to try other solutions alongside to see the Auralis difference.

Auralis’ pricing ensures you only pay for successful conversations NOT for cases where a human agent was needed or where the response was simply not good enough. We also understand that most businesses don’t have the time to set up, train, test and monitor the AI agent. That’s when we came up with our unique done for you AI transformation service where we take care of everything and you can enjoy the results.

Let's put AI to work for your company today !

Product Highlights

The core features of Auralis that makes it a powerhouse for your support team

Connect with your tools, use existing data

Support customers real-time, regionally and relevantly

Turbocharge every member of your team

Analyze data to better serve customers

Latest Blog Posts

Articles

Best Practices for Implementing AI-Powered Support Automation

Discover best practices for implementing AI-powered support automation, ensuring smooth adoption, and maximizing support efficiency.

Oct 17, 2024
7 min read

Articles

Automate Repetitive Support Tasks with Custom AI Agents

See how automate repetitive support tasks with AI-driven automation, boosting your team’s efficiency and allowing them to focus on high-value work

Oct 14, 2024
8 min read

Articles

Real-Time AI Assistance: Revolutionizing Customer Support Today

See how real-time AI assistance transforms customer support by delivering faster and accurate service to queries.

Oct 10, 2024
6 min read

Solutions

About

Integrations

Legal

Cookie Policy

Offices

USA

#5640, 2261 Market Street
San Francisco,
CA 94114

Norway

Grandfjæra 28, 6423

Molde, Norway

Manage Consent

To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.

customer support

SaaS customer experiences are garbage. Lets fix yours today!

sales

Turbocharge your Sales Pipelines with AI

Customer support platforms

Channels