Improve Customer Experiences
Explore our resources and learn how to improve customer experiences at scale with AI and automation.
Copier dealer call taker job description: duties, skills, and interview questions
A job description template for a copier dealer's service desk call taker: a summary, six duties, the skills worth screening for, and five interview questions.
Why call-taker and dispatcher seats keep turning over
BLS projects a separations rate of 11.7% a year for customer service representatives and 8.0% for dispatchers, with more people transferring to other work than leaving the workforce. What that means for a dealer's desk.
Service-call intake: the 7 fields dispatch needs every time
e-automate's service call screen has a lot of fields. These are the seven we'd fill in on every call before it leaves intake, and why each one matters to dispatch.
Month-end meter-read close: a checklist for office technology dealers
Contract billing in e-automate runs through four tabs, and its validation warnings show up in the billing queue. A six-step checklist for closing meter reads at month end.
How to cut estimated meter reads: a playbook for copier dealers
e-automate has a meter source built for the moment a read doesn't arrive in time to bill. Five settings and habits that make dealers reach for it less often.
The dealer tech stack in 2026: e-automate, DCAs, CEO Juice, portals
FMAudit, ESN, PIP, e-info, MobileTech and CEO Juice, described the way ECI's help pages and CEO Juice's own site describe them: what each piece of an e-automate dealer's stack does.
Office technology dealer M&A due diligence: a service operations checklist
A dealer's pre-close review can stay financial and legal. Here is a six-step checklist for the service side: devices outside your radius, meter collection, call-type data, volume and what to automate.
What an AI agent should say during a security lockdown
When IT locks things down, an AI agent on your service desk is still talking to customers. What it should say when it can't see e-automate, and what happens when you revoke its access.
Why managed print margins now live in the service desk
Page volumes are falling, A3 placements are projected to drop and service costs are climbing. That makes cost to serve, not page volume, the number that decides what a dealer's service contracts are worth.
How to measure your own contact mix
e-automate can tell you how often customers call about paper jams. It usually can't tell you how many meter reads, toner questions and billing emails hit the desk. Here's how to count all of it in one month.