Improve Customer Experiences
Explore our resources and learn how to improve customer experiences at scale with AI and automation.
Dispatchers as first-line support: redesigning the dispatch desk
Dispatchers at a copier dealer do two jobs at once: judgment calls and recordkeeping. A look at which work can move off the desk, and what should stay with the people who know the techs and the customers.
Branch-level service variation could be the overlooked cost of growing a copier dealership
Research outside the copier trade finds local managers account for a big share of the difference between business units. A multi-branch dealer can check whether its branches handle service calls differently, using e-automate's Service Statistics by branch.
Copier dealer call taker job description: duties, skills, and interview questions
A job description template for a copier dealer's service desk call taker: a summary, six duties, the skills worth screening for, and five interview questions.
Why call-taker and dispatcher seats keep turning over
BLS projects a separations rate of 11.7% a year for customer service representatives and 8.0% for dispatchers, with more people transferring to other work than leaving the workforce. What that means for a dealer's desk.
Service-call intake: the 7 fields dispatch needs every time
e-automate's service call screen has a lot of fields. These are the seven we'd fill in on every call before it leaves intake, and why each one matters to dispatch.
Month-end meter-read close: a checklist for office technology dealers
Contract billing in e-automate runs through four tabs, and its validation warnings show up in the billing queue. A six-step checklist for closing meter reads at month end.
How to cut estimated meter reads: a playbook for copier dealers
e-automate has a meter source built for the moment a read doesn't arrive in time to bill. Five settings and habits that make dealers reach for it less often.
The dealer tech stack in 2026: e-automate, DCAs, CEO Juice, portals
FMAudit, ESN, PIP, e-info, MobileTech and CEO Juice, described the way ECI's help pages and CEO Juice's own site describe them: what each piece of an e-automate dealer's stack does.
Office technology dealer M&A due diligence: a service operations checklist
A dealer's pre-close review can stay financial and legal. Here is a six-step checklist for the service side: devices outside your radius, meter collection, call-type data, volume and what to automate.
What an AI agent should say during a security lockdown
When IT locks things down, an AI agent on your service desk is still talking to customers. What it should say when it can't see e-automate, and what happens when you revoke its access.