Resources
Learn smarter and support better.
Checklists, one-pagers, and guides for the dealer evaluating an AI help desk on e-automate.
Guides, checklists, and one-pagers
The e-automate AI help desk checklist
Twenty questions to ask any vendor before their AI touches your meter reads, your dispatch board, or your e-automate.
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Before you let an AI write to e-automate
Hosting, permissions, audits, and lock-down behavior, so that you can securely review everything before buying.
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How do we connect to your E-Automate?
The e-automate objects Auralis reads and writes, the path it uses, and the five steps from first call to live, on one page.
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Build it on the Microsoft stack, or buy the help desk
An honest way to decide, for a dealership that already pays for Microsoft 365 or subsequent work-spaces.
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The AI agent checklist
Not all AI engines are created equal, and choosing the wrong one puts your hard-won customer trust, loyalty, and retention at risk.
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Choosing the right AI automation for your team
A comprehensive guide to scripted, generic and AI-agent-powered chatbot solutions, and how to tell which one your team actually needs.
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The hidden risks of insecure AI in customer support
AI has changed customer support, but public or insecure tools carry risks that land on your business, not the vendor's. Five of them, and what to ask for instead.
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Build vs buy: how to add AI agents to your team
Six parameters decide whether you build an AI agent in-house or buy one and customize it. Here is how the two paths compare on each.
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Security and data protection overview
We partner with you not just on outcomes, but on compliance, trust, and peace of mind.
Get the overviewAbout Auralis
The Auralis Story
We built Auralis because support teams needed fewer repetitive tickets, not another tool to manage, so we pair real customer-support experience with solid engineering (the kind that holds up under real support volume) to make that happen.
Learn about usCustomer stories
Real outcomes from real teams.
ITSM automation, global scale
A large, global company cut MTTR 55% and reached 70% ticket resolution with AI-driven ITSM automation.
Read the case studyCompliant digital banking support
A digital bank reduced support costs 40% and halved onboarding time with compliant, high-touch service.
Read the case studyMultilingual viewer support
A global subscription service scaled viewer support with 72% ticket resolution and lower churn.
Read the case studyGuides worth your time.
AI-Powered ERP Support: How to Automate Up to 75% of Your D365 Help Desk
AI-powered ERP support automation can resolve up to 75% of support requests without human intervention by deploying intelligent agents that understand your D365 configuration, data, and business processes.
The Hidden Cost of ERP Nobody Talks About
The ERP budget you present to leadership covers implementation, licensing, and hardware. What it doesn't cover are the hidden costs that quietly drain your team and your margins long after go-live.
Why ERP Projects Fail After Go-Live (And How to Fix It)
ERP projects don't fail on go-live day, they fail in the months after. Most D365 F&O implementations achieve a successful cutover, but adoption gaps and support overload undo the gains.
If you still have questions, let's talk.
A 30 minute working session on your tickets, your knowledge, your stack.