How an MPS provider deflected 60% of supplies and meter tickets — and protected its per-page margin
How a multi-location MPS dealer with 83,000 devices used Auralis with Printanista and e-automate data to deflect 60% of tickets and hold margin.
Customer Success Stories
Real stories. Real impact.
Discover AI case studies for customer support that show real results, with higher productivity, reduced costs, and faster resolutions across industries.
The Government of California serves millions of residents through a wide range of programs, services, and initiatives. Focused on equity, innovation, and sustainability, the state government works to strengthen communities, protect natural resources, and ensure opportunity for all Californians.
- Headquarters
- United States
- Industry
- Government and Utilities
- Population served
- 40M+
Partnering with Auralis has helped us engage residents more effectively and deliver services faster. Routine requests are resolved instantly, giving our staff more time to focus on high-impact initiatives. It’s improved transparency, streamlined operations, and strengthened trust with the communities we serve across California.
Richard NightleyPR Office, Government of California1 / 2
Trusted by dealers, companies and government agencies alike
Latest Case Studies
Looking for details to help you decide? Here's how Auralis helps you.
How a copier dealer answered 6 in 10 service-desk calls with AI voice — and never sent a customer to voicemail again
How a regional copier dealer used Auralis Answer to resolve 62% of service-desk calls, process supplies orders in e-automate and free up dispatch.
How a POS integrator cut store-support wait times from 45 minutes to seconds — around the clock
How a leading Southeast US retail-tech integrator resolved up to 75% of store-support tickets automatically and answered POS-down calls in seconds, 24/7.
Global enterprise reduced MTTR by 55% and achieved 70% ticket resolution with AI-driven ITSM automation
Discover how AI-driven ITSM automation helped a multinational enterprise reduce MTTR by 55%, resolve 70% of tickets, and improve SLA performance using AI agents.
How a digital bank reduced support costs 40% and halved onboarding time with compliant, high-touch service.
Discover how digital banking AI compliance automation reduced support costs, streamlined regulatory workflows, and cut onboarding time in half while improving operational efficiency.
Scaling Global Viewer Support With 72% Ticket Resolution and Lower Churn
Discover how multilingual AI customer support helped a global subscription platform resolve 72% of tickets, reduce churn, and improve onboarding efficiency.
Church Management System Support Case Study: 45% Cost Reduction & 3x Faster Resolutions
This church management system support case study shows how a leading ChMS provider reduced support costs by 45% and achieved 3x faster resolutions with AI automation.
Reimagining chronic care through personalized, data-powered engagement
Discover how AI chronic care engagement improved patient adherence, increased completion rates, and reduced per-patient support costs using intelligent AI agents.
A Retail Tech Service Leader Increased Productivity By 40% With AI Knowledge Assistance
See how a retail technology leader reduced ticket costs, improved store rollouts, and saved 15+ agent hours weekly with AI knowledge automation.
A Danish Firm Transforms Microsoft Workflows—Faster, Leaner, Smarter — With AI Agents
See how a Microsoft ecosystem platform improved multilingual support, cut resolution times, and quadrupled agent productivity using AI.
Leading Scandic ERP House Automated Support & Boosted Agent Productivity by 30%
Learn how an ERP provider streamlined operations by automating ERP workflows with AI automation to cut invoice processing time, reduce support costs, and accelerate onboarding.
Europe’s Leading Apple Partner Scaled Support to Handle 50% More Requests Without Sacrificing Service Quality
Discover how an Apple partner used AI-powered support automation to scale support capacity by 50% while maintaining service quality and operational efficiency.
Transforming Customer Engagement for a Global Sports Equipment Manufacturer
Discover how fitness equipment AI support helped a global brand increase conversions, reduce response times, and improve customer retention with AI-powered service automation.
Trusted by Industry Leaders
Sprint365 is a Denmark-based provider of project and task management solutions built specifically for the Microsoft ecosystem. By integrating seamlessly with Microsoft 365 tools, Sprint365 helps teams streamline workflows, improve adoption, and drive projects to completion with greater speed and precision.
- Headquarters
- Denmark
- Industry
- SaaS
- Number of Active Users across M365
- 150,000+
Auralis has transformed support at Sprint365; cutting workload by over 40% and delivering faster, more consistent responses within Microsoft Teams. With smoother adoption, multilingual support, and quicker resolutions, it’s become essential to delivering scalable, high-quality service.
Jakob IngemannFounderThe Auralis Difference
We don’t just implement AI. We make it work securely and seamlessly for your business.
We do the AI work so you don’t build a data science team.
Data clean-up, model training, integrations, monitoring and maintenance: all managed by us.
Trained on your data and workflows
Not a generic model with your logo on it.
500+ integrations, live on day one
Anything else with an API works too.
Bring your own model, or use ours
Hosted cloud, private, or on-prem.
Live in days, not months
No lengthy build, no consulting markup.
SOC 2, ISO 27001, GDPR, HIPAA compliant (BAA available)
Audited, not asserted.
Resources
Featured Resources
Written for the dealer evaluating an AI help desk on e-automate, and for the IT director who has to sign it off.
The e-automate AI help desk checklist
Twenty questions to ask any vendor before their AI touches your meter reads, your dispatch board, or your e-automate. Does it write to e-automate or just read an export? What happens to a read outside the variance? Who runs it in month six? Score each answer in the first call.
Get the checklist
From Our Blog
Articles
Why most AI support pilots stall
Most AI support pilots end with everyone losing interest, not with a decision. The three reasons we keep seeing, with Gartner and Klarna as the evidence, and what the pilots that survive tend to look like.
Articles
AI Help Desk: How to Automate Your IT Service Desk
An AI help desk resolves routine IT requests on its own, triages the rest and hands your agents the context they need. What it is, why IT teams are moving to one, and how to set one up.
Best Support Automation for Field-Service Dealers
Articles
Best Support Automation for Field-Service Dealers
Compare support automation options for field-service and office-technology dealers — FSM software, helpdesk AI, and dealer-specific AI support.
Ready to write your own success story?
See how Auralis deploys custom AI agents in days, not months, to resolve up to 75% of support queries autonomously.