AI Support for Managed Print Services Providers
Auralis is AI support built for managed print services. It resolves the repetitive tickets a print fleet generates — meter reads and cost-per-copy billing, toner and supplies reorders, device-offline triage, and contract questions — answered straight from your ECI e-automate data, so your MPS team scales without adding headcount.
The Challenge
Where dealer support loses time and margin
EVERY QUESTION IS A MANUAL HUNT
Answers scattered across systems
Meter data, contracts, supply orders, service history, and parts records sit across e-automate, email, and spreadsheets, so a simple question turns into a five-minute dig.
THE QUEUE NEVER EMPTIES
Repetitive tickets drown the team
Meter reads, toner and supplies reorders, invoice questions, and printer-offline calls repeat all day and crowd out the tickets that genuinely need a person.
TRUCKS ROLL FOR NOTHING
Field time lost to phone tag
Techs call the office for part numbers, contract terms, and history that e-automate already holds, and trucks roll for issues that a guided step could have closed on the phone.
Impact & Stats with Auralis
- ~70%
- Tickets resolved autonomously
- Highest observed result
- ~60%
- Lower cost to serve
- Highest observed result
- 24/7
- Coverage, no night shift
- Days
- To deploy, not months
The Dealer Ticket Types Auralis Handles
Meter reads and billing
Post meter reads, answer the invoice questions that follow, and flag billing disputes before they age. Auralis validates the numbers against e-automate so AR stays clean.
Supplies and toner reorders
Triage the request, confirm the device and contract coverage, and log the reorder without an agent keying it by hand. The customer gets a straight answer, not a callback.
Printer-offline triage
Walk the customer through guided troubleshooting mapped to the device, clear the easy fixes, and only escalate to a truck roll when a visit is genuinely needed.
Contracts, invoices, and accounts
Return the real answer from e-automate in seconds, whether it is a contract term, an invoice line, or an account status, instead of a ticket number and a wait.
Parts, RMA, and service calls
Draft RMA packets with labels and evidence, create service calls, and route exceptions to the right owner with SLAs and a full audit trail.
Dispatch and service status
Answer where-is-my-tech on demand, for customers and for your own coordinators, and keep everyone updated without a person in the loop.
Routine resolved autonomously
Auralis answers meter, supplies, billing, and offline-triage questions end to end, and hands your team a clean, complete escalation on everything that needs a person.
Grounded in e-automate
Every answer is pulled live from your e-automate data and your runbooks, so customers and techs get the real number, not a guess and not a ticket in a queue.
Safe actions, not just answers
Where you allow it, Auralis posts meters, creates service calls, queues invoices, and starts RMAs, with approvals, SLAs, and traceability on every step.
What If / Solution with AI Agents
What if your best people stopped answering the same meter and toner questions all day?
Auralis resolves up to 70% of routine dealer tickets autonomously across the help desk and the field, so your team spends its time on the work that grows the account.
What if every answer came straight from e-automate?
Every response is pulled live from your e-automate data, so customers, agents, and techs get the real meter, contract, or part number, not a guess or a ticket in a queue.
What if a printer-offline call did not automatically mean a truck roll?
Auralis triages the device, clears the easy fixes on the spot, and only escalates a visit when one is genuinely needed, so avoidable truck rolls stop eating your margin.
Auralis is an official ECI e-automate integration partner. It sits on top of e-automate, resolves the tickets that fill your queue, enables your techs in the field, and gives your dealership back the hours it spends answering the same questions every day.
Integrates with 500+ tools that you already use
Whether it's help desks, documentation, videos, CRMs, e-commerce, or customer support tools, Auralis enhances your workflow by integrating with all major platforms. Any platform with an API can be integrated with Auralis.
Zendesk
Help Scout
HubSpot
Confluence
Microsoft Teams
Telegram
Gmail
Google Drive
Trello
Basecamp
Google Analytics
SendGridZendeskHelp ScoutHubSpotConfluenceMicrosoft TeamsTelegramGmailGoogle DriveTrelloBasecampGoogle AnalyticsSendGrid
Intercom
Zoho Desk
Pipedrive
ServiceNow
WhatsApp
Discord
Zoom
Zapier
Asana
Dropbox
Skype
TypeformIntercomZoho DeskPipedriveServiceNowWhatsAppDiscordZoomZapierAsanaDropboxSkypeTypeform
Freshdesk
Salesforce
Jira Service Management
Slack
Messenger
Twilio
Google Meet
Notion
monday.com
Google Calendar
Okta
HootsuiteFreshdeskSalesforceJira Service ManagementSlackMessengerTwilioGoogle MeetNotionmonday.comGoogle CalendarOktaHootsuite
Save up to 10 hours per week per agent with Auralis Agent Assist
Seamlessly integrated into your helpdesk to enhance your team's efficiency.
Smart Reply Drafting
Auralis crafts context-aware responses to dealer and customer queries by analyzing previous interactions, e-automate records, knowledge base articles, and ticket history, helping agents respond faster with accurate messaging.
e-automate & CRM Sync + Summarization
Automatically updates e-automate and your CRM with conversation summaries, so meter, service, contract, and billing records stay accurate without manual entry.
AI-Powered Ticket Triage & Resolution
Classifies, prioritizes, and routes incoming tickets automatically, resolving routine requests and escalating complex cases to the right person with full context attached.
Turn Agent Expertise into Shared Knowledge
Captures how your best agents and techs resolve issues and turns those resolutions into reusable knowledge, so every team member can respond with the same accuracy and consistency.
Built for Data Privacy & Compliance
GDPR
Built and operated to GDPR data protection standards.
SOC 2 Type II
Independently audited security, availability, and confidentiality controls.
ISO 27001
Certified information security management system.
HIPAA
HIPAA-ready handling for sensitive customer and patient information.
Featured Resources
Frequently Asked Questions
Yes. Auralis reads from and writes back to e-automate. It looks up meter, supplies, contract, billing, parts, and dispatch data, and, as an official ECI e-automate partner and with your approval on any write, posts updates back, all sitting on top of your existing setup with no rip and replace.
Ready to Transform Dealer Support?
See what AI-powered support grounded in ECI e-automate can do for your managed print and office technology dealership.