ECI partner integration
AI support for managed print services — built on e-automate.
Meter reads, cost-per-copy billing, toner and supplies reorders, and device-down triage, answered and logged straight into e-automate. Auralis reads and writes to e-automate directly, so your MPS fleet scales without adding headcount.
- Meter reads, supply orders, and service-call intake handled inside e-automate, around the clock.
- 24/7 voice and email that actually resolves order status, contract status, and service-call intake.
Before and after Auralis
What changes when Auralis works inside e-automate.
Without Auralis
- Backlogs in service calls, supply orders, and meter reads pile up daily.
- A portal chatbot customers try once, then call anyway.
- Manual meter validation — every read checked by hand before it’s trusted.
- Contract and billing questions arrive by email and sit in the inbox.
With Auralis
- Meter reads, supply orders, and service-call intake handled inside e-automate, around the clock.
- 24/7 voice and email that actually resolves order status, contract status, and service-call intake.
- Missing or anomalous reads flagged immediately, not discovered at billing.
- One platform for meters and dispatch — nothing to build or maintain.
The requests that eat your per-page margin
Every deflected supplies call, every meter read that posts itself, protects the margin your per-page contracts run on. The volume doesn’t slow down — it grows with every device you add to the fleet.
Chase reads by voice, not by phone tag
A read that’s late or missing doesn’t have to mean a call from your office. Auralis Answer, the voice agent, reaches the customer directly, confirms the number, and posts it into e-automate — so a growing fleet doesn’t mean a growing meter-chasing headcount.
Built inside e-automate
Through its ECI partner integration, via the ESN API, Auralis reads and writes contracts, meter reads, supplies, service calls, and invoices — inside the approval thresholds you set. Nothing to reconcile between systems.
What Auralis handles for MPS
Meter reads & billing
Captures and validates reads, explains cost-per-copy invoices, chases late reads by voice.
Toner & supplies
Confirms coverage and device, places the reorder, logs it.
Device-down triage
Walks the customer through the fix, escalates to a truck roll only when one’s needed.
Contracts & accounts
Answers coverage and account questions straight from e-automate.
At a glance
- Coverage
- 24/7, no night shift
- Partner status
- ECI partner integration via the ESN API
- Scales with
- Your fleet, device by device
Deployment options
Fully managed (cloud)
Fastest to launch
Your Azure environment
Dealers standardized on Microsoft cloud
On-prem, with support
Strict data-residency requirements
FAQ
Questions dealers ask before a pilot
Does this work the same as the dealer support product, or is it different for MPS?
Same platform, same e-automate integration — the workflows here are tuned for a print-fleet billing model: cost-per-copy invoices, device-down triage, and reorder volume at scale.
How does it help as we add more devices?
The meter-read and supplies workload scales with your fleet; Auralis’s workload scales with it too, without adding headcount to chase reads or answer the same toner call.
Does it write to e-automate?
Yes — reads and writes, inside approval thresholds you set, as an ECI partner via the ESN API.
Does per-page billing still work the same way?
Yes — Auralis explains invoices from the same cost-per-copy rates and meter data your billing already runs on. It doesn’t change your billing model, just who answers the question about it.
Can it handle multiple device manufacturers?
Yes — Auralis reads device and contract data from e-automate regardless of manufacturer, so a mixed fleet doesn’t mean separate setups.
Does it work with FMAudit or Printanista device monitoring?
Yes — where you run either for meter collection, Auralis reads that data alongside e-automate to ground its answers.
Risk-free pilot
Bring your IT director to the demo.
Hosted vs. on-prem, the agreements, and the e-automate write path will be ready. See it land in e-automate before you pay anything.
- Runs on your own e-automate data and tickets
- Reads and writes via the ESN API, inside your approval thresholds
- A person answers within one business day
Start the conversation
Five fields. A person replies within one business day.