The Auralis Story
“This sucks less, but is still not good enough.” These are the exact words of a client after we tried out almost 23 generic AI chatbots. Here is why we built Auralis differently.
“This sucks less, but is still not good enough”
These are the exact words of a client after we tried out almost 23 generic AI chatbots to handle simple and repeated customer interactions. Most generic AI chatbots that we tried out there simply don’t cut it, the quality is very poor, in many cases the responses are junk and the bots are not trainable. They are fine for free or hobby products where a few bad answers don’t matter but not suitable for businesses like our own, with a reputation to protect.
The foundations of how LLMs work showed us that for a product to be successful we needed the following components
- Data pipelines that keeps information the AI uses in sync with the source and squeaky clean for ML training
- A simple user friendly way of teaching and correcting the AI when it makes mistakes
- Audit modules that monitor response quality and improves it over a period of time as new data comes in
- Integrations with 100s of CRM and Helpdesk systems out there for user context
- Managing changes to pre-trained models when the underlying data or business logic changes
Our AI agents can’t be created in 5 minutes, they take time and effort. Once done however, the results are demonstrably better than using anything out there in the market. We’ve actually tested this against solutions that cost 10x more. We even encourage our customers to try other solutions alongside to see the Auralis difference.
Auralis’ pricing ensures you only pay for successful conversations NOT for cases where a human agent was needed or where the response was simply not good enough. We also understand that most businesses don’t have the time to set up, train, test and monitor the AI agent. That’s when we came up with our unique done for you AI transformation service where we take care of everything and you can enjoy the results.
“This sucks less, but is still not good enough”
Since implementing Auralis, our first-response resolutions have skyrocketed. The bot is intuitive, learns quickly, and integrates seamlessly with our existing tools. We've reduced manual escalations by 45%, and the automation has allowed us to expand our service hours without additional staff
With Auralis handling the bulk of our tickets, our team can now focus on more complex cases, leading to higher customer satisfaction and retention rates. I highly recommend Auralis to any growing company. We've seen a 30% reduction in workload for agents, which has boosted morale and decreased turnover.
The AI-powered agent from Auralis has not only improved our customer experience but also reduced our operational costs by 40%. It's a must-have for any customer-centric company. Our customers appreciate the faster service and we've seen that team efficiency has improved across the board.
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