Not All Artificial Intelligence Is Created Equal
Will you do it yourself with others or choose us to do it for you?
Jira Service Desk AI Assistant by Auralis
Powerful AI Assistant for Jira Service DeskAuralis AI Smart Assist seamlessly integrates with Jira Service Desk to automate routine tasks, provide instant responses, and empower your support team with real-time intelligence.
These are the exact words of a client after we tried out almost 23 generic AI chatbots to handle simple and repeated customer interactions. Most generic AI chatbots that we tried out there simply don’t cut it, the quality is very poor, in many cases the responses are junk and the bots are not trainable. They are fine for free or hobby products where a few bad answers don’t matter but not suitable for businesses like our own, with a reputation to protect.
The foundations of how LLMs work showed us that for a product to be successful we needed the following components
Our AI agents can’t be created in 5 minutes, they take time and effort. Once done however, the results are demonstrably better than using anything out there in the market. We’ve actually tested this against solutions that cost 10x more. We even encourage our customers to try other solutions alongside to see the Auralis difference.
Auralis’ pricing ensures you only pay for successful conversations NOT for cases where a human agent was needed or where the response was simply not good enough. We also understand that most businesses don’t have the time to set up, train, test and monitor the AI agent. That’s when we came up with our unique done for you AI transformation service where we take care of everything and you can enjoy the results.
Intelligent automation for tickets and messaging that leverages the most extensive database of support intents.
Automatically classifies and categorizes incoming service desk tickets based on their intent, sentiment, and language.
Score every response (AI + human) across tone, accuracy, and compliance. Identify issues before they impact customer experience.
Provide real-time reply suggestions, knowledge retrieval, and next-best actions directly inside Jira Service Desk tickets.
Friendly nudges for improving your knowledge bases and documentation. Auralis scans every conversation and provides insights for your leadership teams.
AI suggested shared responses admins can create to help agents respond faster and more consistently.
Your IT team’s workload becomes significantly more manageable by reducing repetitive tickets, accelerating issue resolution, and enabling faster, more efficient support with less manual effort.
Technicians feel less overwhelmed and can focus on more complex, high-impact issues—leading to improved productivity, better service quality, and higher team satisfaction.
Setting up and integrating Auralis takes a few minutes, these benefits last forever
Connect directly to a sales agent for follow ups
Answer in any language your customer needs help in
Have your sales team available round the clock, even on weekends
Better, faster responses create more customers
Reduce wait times while Increasing leads captured
Train your AI assistant on the fly and improve accuracy over time
Summarize all queries into actionable insights instantly
Offer next-best actions and real-time recommendations
Scale your business without scaling your sales team
| Auralis AI Assistant | Default Jira AI Integration | Generic Artificial Intelligence | |
|---|---|---|---|
|
Feature/Capability |
|
|
|
|
Self Train AI |
|
|
|
|
Custom Data Sources
(Website, Videos, Past Tickets ++) |
|
|
|
|
Multi-language Capabilities |
Supported |
Limited |
Limited |
|
CRM Integrations |
Seamless integration |
Seamless integration |
|
|
Insights from your CX data |
Highly fine tuned modes |
Not inherently |
|
|
MLOps |
Highly fine tuned modes |
General purpose |
|
|
Reinforcement Training |
|
|
|
|
Prompt Templating |
Advanced |
Limited |
|
|
Customization & Flexibility |
High |
Limited |
Limited |
|
Data Security & Compliance |
Enterprise-grade |
Enterprise-grade |
Limited |
| Table Header | |
|---|---|
|
Self Train AI |
|
|
Custom Data Sources
(Website, Videos, Past Tickets ++) |
|
|
Multi-language Capabilities |
Supported |
|
CRM Integrations |
Seamless integration |
|
Insights from your CX data |
|
|
MLOps |
Highly fine tuned modes |
|
Reinforcement Training |
Highly fine tuned modes |
|
Prompt Templating |
Advanced |
|
Customization & Flexibility |
High |
|
Data Security & Compliance |
Enterprise-grade |
| Table Header | |
|---|---|
|
Self Train AI |
|
|
Custom Data Sources
(Website, Videos, Past Tickets ++) |
|
|
Multi-language Capabilities |
Limited |
|
CRM Integrations |
|
|
Insights from your CX data |
Not inherently |
|
MLOps |
General purpose |
|
Reinforcement Training |
Highly fine tuned modes |
|
Prompt Templating |
Limited |
|
Customization & Flexibility |
Limited |
|
Data Security & Compliance |
Not secure |
| Table Header | |
|---|---|
|
Self Train AI |
|
|
Custom Data Sources
(Website, Videos, Past Tickets ++) |
|
|
Multi-language Capabilities |
Limited |
|
CRM Integrations |
Limited |
|
Insights from your CX data |
|
|
MLOps |
Highly fine tuned modes |
|
Reinforcement Training |
Highly fine tuned modes |
|
Prompt Templating |
|
|
Customization & Flexibility |
Limited |
|
Data Security & Compliance |
Limited |
Looking for details to help you decide?
Here are some frequently asked questions about our Jira AI Chatbot Integration.
Auralis connects via APIs and embeds directly into your Jira Service Desk workflows, providing real-time AI assistance inside tickets — from triage and routing to automated responses and agent suggestions.
No. Setup is straightforward, and our team fully supports onboarding and configuration. Most teams are up and running within a few days.
Yes. You can configure ticket routing rules, response styles, priority logic, escalation paths, and workflows to match your specific ITSM processes and SLA requirements.
Pricing depends on your business needs and the features you require. Auralis offers flexible plans for teams of all sizes — and you only pay for successful AI-resolved conversations, not for cases that needed a human agent.
Yes. Auralis integrates with a wide range of platforms including Zendesk, Freshdesk, ServiceNow, Intercom, HubSpot, and more — allowing you to run consistent AI-assisted support across multiple channels.
Yes. Auralis provides full onboarding support including documentation, tutorials, and a dedicated customer success team to ensure a smooth integration and continued performance improvement.
Yes. Auralis offers ongoing technical support throughout the integration process and beyond. Reach out to the support team for any technical questions or configuration assistance.
When Auralis cannot confidently answer a query, it follows a graceful escalation path — notifying the user, collecting relevant context (such as issue type or asset ID), and creating a pre-filled Jira ticket for the right human agent. You can configure a confidence threshold so anything below it is automatically handed off rather than risking a poor response.
Most teams go live within two weeks using Auralis' done-for-you setup. The AI is trained on your knowledge base articles, past ticket data, and internal documentation. Accuracy improves continuously through reinforcement learning, and Auralis provides a staging environment to test responses against real Jira ticket examples before going live.
Absolutely. The Quality Auditor scores both bot and human agent responses across accuracy, tone, policy compliance, and resolution effectiveness. Flagged responses can trigger coaching alerts directly inside Jira, and aggregate scores feed into team dashboards so managers can identify patterns and run targeted training sessions.
Auralis is SOC 2 Type II compliant with enterprise-grade data handling. All data in transit is encrypted via TLS 1.2+, and data at rest uses AES-256 encryption. Your customer data is never used to train shared models — it stays isolated to your instance. For GDPR, HIPAA, or CCPA requirements, Auralis provides data processing agreements (DPAs) and configurable data retention policies.