Powerful AI Assistant for Jira Service Desk
Auralis AI Smart Assist seamlessly integrates with Jira Service Desk to automate routine tasks, provide instant responses, and empower your support team with real-time intelligence.
Completely Done for You (DFY)
1. Complete Setup, Training and Integration:
- We will fully train Auralis on your help content, web sites and past helpdesk tickets.
- Once trained we will setup, configure and integrate your new AI copilot with your website, product and support systems
2. Continuous Monitoring & Improvement:
- Our team will continuously monitor AI responses and apply reinforcement learning for constant improvement.
- Auralis stays up-to-date with your content ensuring top-notch support quality.
JIRA Service Desk AI Assistant Built For Enterprise Scale
Advanced AI Assistant
- Intelligent automation for tickets and messaging that leverages the most extensive database of support intents.
Intelligent Triage
- Automatically classifies and categorizes incoming service desk tickets based on their intent, sentiment, and language.
Quality Auditor
- Score every response (AI and human) across tone, accuracy, and compliance. Identify issues before they impact customer experience.
Agent Assist
- Provide real-time reply suggestions, knowledge retrieval, and next-best actions directly inside Jira Service Desk tickets.
Content Cues
- Friendly nudges for improving your knowledge bases and documentation. Auralis scans every conversation and provides insights for your leadership teams.
Macro Suggestions
- AI suggested shared responses admins can create to help agents respond faster and more consistently.
Trusted by Industry Leaders
Top businesses trust us to elevate their customer support and optimize support operations.
PowerOffice Go is Scandinavia's leading cloud-based ERP and accounting platform. It streamlines finance, payroll, invoicing, and project management into one intuitive solution, helping companies work smarter and more efficiently.
- Headquarters
- Bodø, Norway
- Industry
- Cloud ERP and SaaS
- Number of Users
- 250,000+
We chose to implement Auralis as an AI assistant for our support team after a thorough evaluation process of alternative solutions and suppliers. Our collaboration with Auralis has been very valuable, characterized by a consistently high level of professionalism and responsiveness.
Terje JohanssonProduct Director
Your team’s life is made a lot easier by shielding them from repetitive requests, helping them solve customer issues quickly, more effectively and with less effort.
Agents feel less overwhelmed and are freed up to tackle more complex, meaningful work — with a direct impact on job satisfaction and retention.
Key Benefits of Jira Service Desk AI Assistant
Agent Handoff
Connect directly to a support agent for follow ups.
Multilingual
Answer in any language your customer needs help in.
24/7 support
Have support available round the clock, even on weekends.
Increased efficiency
Better, faster responses create happier customers.
Decreased handle time
Reduce wait times while increasing tickets resolved.
Correct seamlessly and instantly
Train your AI assistant on the fly and improve accuracy over time.
Convert queries to insights
Summarize all queries into actionable insights instantly.
Amplify agent performance
Offer next-best actions and real-time recommendations.
Unfair scaling advantage
Scale your support without scaling your team.
Not All Artificial Intelligence Is Created Equal
Will you do it yourself with others or choose us to do it for you?
Trusted by companies of all sizes
Top businesses use Auralis to elevate their customer support and optimize support operations.
FAQ's on Auralis Jira Service Desk AI Assistant
Looking for details to help you decide? Here are some frequently asked questions about our Jira Service Desk AI Assistant.
Technicians feel less overwhelmed and can focus on more complex and high impact issues, improving productivity, service quality, and overall team satisfaction.
Disclaimer: “Jira” and “Jira Service Desk” and all associated logos, trademarks, and brand names are the property of Atlassian Pty Ltd and are used solely for reference purposes. Auralis is not affiliated with, endorsed by, or sponsored by Atlassian. The integration provided by Auralis is independently developed and maintained to enhance your Jira Service Desk functionality, utilizing your own Jira subscription and official APIs.