Powerful AI Assistant for Jira Service Desk
Auralis AI Smart Assist seamlessly integrates with Jira Service Desk to automate routine tasks, provide instant responses, and empower your support team with real-time intelligence.
Trusted by companies of all sizes
Top businesses use Auralis to elevate their customer support and optimize support operations.
Customized In Just 4 Weeks
“This sucks less, but is still not good enough”
These are the exact words of a client after we tried out almost 23 generic AI chatbots to handle simple and repeated customer interactions. Most generic AI chatbots that we tried out there simply don't cut it, the quality is very poor, in many cases the responses are junk and the bots are not trainable. They are fine for free or hobby products where a few bad answers don't matter but not suitable for businesses like our own, with a reputation to protect.
The foundations of how LLMs work showed us that for a product to be successful we needed the following components:
- Data pipelines that keep the information the AI uses in sync with the source and squeaky clean for ML training
- A simple, user friendly way of teaching and correcting the AI when it makes mistakes
- Audit modules that monitor response quality and improve it over a period of time as new data comes in
- Integrations with 100s of CRM and Helpdesk systems out there for user context
- Managing changes to pre-trained models when the underlying data or business logic changes
Our AI agents can't be created in 5 minutes, they take time and effort. Once done however, the results are demonstrably better than using anything out there in the market. We've actually tested this against solutions that cost 10x more. We even encourage our customers to try other solutions alongside to see the Auralis difference.
Let's put AI to work for your company today!
JIRA Service Desk AI Assistant Built For Enterprise Scale
Advanced AI Assistant
- Intelligent automation for tickets and messaging that leverages the most extensive database of support intents.
Intelligent Triage
- Automatically classifies and categorizes incoming service desk tickets based on their intent, sentiment, and language.
Quality Auditor
- Score every response (AI and human) across tone, accuracy, and compliance. Identify issues before they impact customer experience.
Agent Assist
- Provide real-time reply suggestions, knowledge retrieval, and next-best actions directly inside Jira Service Desk tickets.
Content Cues
- Friendly nudges for improving your knowledge bases and documentation. Auralis scans every conversation and provides insights for your leadership teams.
Macro Suggestions
- AI suggested shared responses admins can create to help agents respond faster and more consistently.
Productive Agents
- Your IT team's workload becomes significantly more manageable by reducing repetitive tickets, accelerating issue resolution, and enabling faster, more efficient support with less manual effort.
Key Benefits of Jira Service Desk AI Assistant
Agent Handoff
Connect directly to a support agent for follow ups.
Multilingual
Answer in any language your customer needs help in.
24/7 support
Have support available round the clock, even on weekends.
Increased efficiency
Better, faster responses create happier customers.
Decreased handle time
Reduce wait times while increasing tickets resolved.
Correct seamlessly and instantly
Train your AI assistant on the fly and improve accuracy over time.
Convert queries to insights
Summarize all queries into actionable insights instantly.
Amplify agent performance
Offer next-best actions and real-time recommendations.
Unfair scaling advantage
Scale your support without scaling your team.
Not All Artificial Intelligence Is Created Equal
Will you do it yourself with others or choose us to do it for you?
| Feature/Capability | Auralis AI Assistant | Default Jira AI Integration | Generic Artificial Intelligence |
|---|---|---|---|
| Self Train AI | ✓ | ✗ | ✗ |
| Custom Data Sources (Website, Videos, Past Tickets ++) | ✓ | ✗ | ✗ |
| Multi-language Capabilities | Supported | Limited | Limited |
| CRM Integrations | Seamless integration | Seamless integration | ✗ |
| Insights from your CX data | Highly fine tuned modes | Not inherently | Yes |
| MLOps | Highly fine tuned modes | General purpose | ✗ |
| Reinforcement Training | ✓ | ✗ | ✗ |
| Prompt Templating | Advanced | Limited | ✗ |
| Customization & Flexibility | High | Limited | Limited |
| Data Security & Compliance | Enterprise-grade | Enterprise-grade | Limited |
FAQ's on Auralis Jira Service Desk AI Assistant
Looking for details to help you decide? Here are some frequently asked questions about our Jira Service Desk AI Assistant.
Technicians feel less overwhelmed and can focus on more complex and high impact issues, improving productivity, service quality, and overall team satisfaction.
Let's put AI to work for your company today!
See how Auralis deploys custom AI agents for Jira Service Desk in days, not months.