Auralis service-desk ROI calculator
For office-technology and MPS dealers on e-automate
Enter two numbers. Every assumption behind the result is one click away.
Supplies, service, meter and billing, status checks
People answering the phone and scheduling techs
A human-handled call is costed at $10 (dealer benchmark). 1,235 of 2,000 calls a month get handled without your people.
Channels and what a call costs you2,000 a month at $10/call
Meter reads by email, contract and billing questions, supply requests.
Portal or website chat, if you run one.
$10 is the dealer benchmark. Put in your own number if you track it.
Chat is counted at $1 less than email.
Base pay plus about 33% for benefits and taxes.
Drives hours given back.
What your calls are about30% supplies, 30% service
Mix adds to 100%.
How much Auralis handles without your people62% blended
Serial to contract to yield check, then a sales order written into e-automate.
Jam and error-code walkthroughs, service call opened and logged for dispatch.
Read posted inside your threshold; anything outside it goes to your people.
Answered from the order, contract and dispatch record.
Beyond the phone: truck rolls and toner leakage$5,970/mo
Default 5%, on purpose. Move it once you’ve seen your own number.
A tech at about $35/hr loaded for two hours, plus the vehicle.
Cartridges shipped past contract yield or to the wrong device. Dealers report 3–5%; default is 2%.
Every order checked against serial, contract and yield before it becomes a sales order.
Counted as calls answered, not priced.
How the numbers work
The assumptions behind every figure in the statement.
- 1$10 per human-handled callThe dealer benchmark, unless you enter your own figure.
- 2Exceptions stay with your peopleAuralis takes every call and email first. What it hands over is handled at today’s cost.
- 3Auralis’s price is already netted outYou get it as a quote at the demo, not a slider.
- 4Nothing is counted twice“Work taken off your people” is the labor on calls Auralis finishes, shown in dollars and in seats.
- 5Conservative extrasTruck rolls and toner leakage use cautious defaults and can be switched off.
- 6Benchmarks, not a quoteBring your service and IT leads to the demo and we’ll swap in your e-automate numbers.