AI Support for Managed Print and Office Technology Dealers
Resolve up to 70% of support tickets autonomously while reducing your cost to serve by 60% as Auralis handles meter reads, supplies, and service calls directly within ECI e-automate.
Auralis is an official ECI e-automate integration partner. Our certified, native integration connects straight to your e-automate data, so meters, contracts, service, parts, and billing stay in sync.
Backed by an official e-automate partnership
Certified native integration
Auralis connects to e-automate through an official, supported integration, not a brittle workaround, so it stays reliable as your data and dealership grow.
Direct, secure access to your data
Meters, contracts, service history, parts, and billing flow securely between Auralis and e-automate, with the access controls and audit trails your customer data demands.
Always current with e-automate
As an official partner, Auralis keeps pace with e-automate, so your automation keeps working cleanly through updates and new releases.
The Pressure on Dealer Margins
Hardware margins keep shrinking, which puts the weight of profitability on service, supplies, and contract renewals.
Customers expect same-day answers on meters, toner, and printer-down issues, and a slow response puts the account at risk.
Skilled field technicians are scarce, so every avoidable truck roll is time and margin your dealership cannot get back.
Support, dispatch, and billing all live in e-automate, but re-keying between phone, email, and the system quietly drains hours.
The Challenge
Where dealer support loses time and margin
LOST MARGIN
Manual Triage Drains Profit
Your team wastes hours manually processing meter reads and toner reorders instead of focusing on high-value growth.
OPERATIONAL BOTTLENECKS
Slow Response Times Hurt
Constant phone tag between field techs and the office delays dispatch status updates and slows down your service cycle.
DATA ENTRY OVERHEAD
Manual Entry Costs Time
Your staff spends valuable time manually entering parts and RMA steps into e-automate instead of closing tickets faster.
AI agents that make dealer support effortless
What if meter reads, supply orders, and printer-down calls resolved themselves, your help desk had instant answers, and your field techs walked in already knowing the fix? With Auralis grounded in e-automate, support turns from a cost center into a margin engine.
AI for the Help Desk
Resolve routine tickets like meter reads, supplies, and contract lookups automatically, with answers pulled live from e-automate.
AI for Field Service
Give technicians pre-visit context, service history, and guided steps so more jobs get fixed on the first visit.
AI for the Back Office
Automate meter posting, invoice queuing, and RMA drafting so your team stops re-keying data between systems.
Auralis works the same ticket whether it comes from a customer, the help desk, a coordinator, or a tech in the field, grounded in your e-automate data so nothing gets re-keyed and nothing falls through.
The Auralis Advantage for Dealers
Managed print and office technology dealers run on service, supplies, and contracts, but the answers are buried in e-automate and the daily volume is relentless. Auralis gives you enterprise-grade AI agents that resolve tickets, guide technicians, and take action directly in e-automate, so your people focus on the work that actually needs them.
Deflect the repeat questions
- Resolve meter reads, supplies, and toner reorders automatically.
- Automate printer-offline triage and contract and billing lookups.
- Track service calls and dispatch status without manual follow-up.
Faster field service resolution
- Technicians get pre-visit context and likely-part hints before they roll.
- Contract and service history surface instantly from e-automate.
- Guided steps raise first-visit fix rates and cut repeat truck rolls.
Take action in e-automate
- Post meter reads and queue invoices automatically.
- Create service calls and route them to the right technician.
- Draft RMA packets with a full audit trail.
From Phone Tag to Autonomous Resolution
See how Auralis transforms dealer support
Fragmented Dealer Support (before)
- Hours lost to phone tag between the field and the office.
- Meter reads keyed in by hand while toner reorders get lost in inboxes.
- Every printer-offline call triggers a costly truck roll.
- Contract questions sit in the queue while parts and RMA steps get missed.
Unified, e-automate-Grounded Support (after)
- Auralis pulls live answers from e-automate for customers, the help desk, and the field.
- Around 70% of routine tickets resolve autonomously, cutting cost to serve by roughly 60%.
- It posts meters, creates service calls, and starts RMAs with full audit trails.
- Techs self-serve on site, so first-visit fixes climb and trucks roll only when needed.
- ~70%
- Tickets auto-resolved
- ~60%
- Lower cost to serve
- Days
- To deploy, not months
- 500+
- Tools integrated
- 24/7
- Always-on coverage
The Auralis Difference
We don’t just implement AI. We make it work securely and seamlessly for your business.
End-to-End AI. Fully Done for You
We do the hard work: data clean-up, model training, integrations, monitoring, and maintenance. All managed by us, so you don’t need a data science team.
Tailored. Not Templated
Our solutions are shaped around you. We design, train, and optimize AI on your data and workflows. We don’t take generic models and try to fit you in like most of the other solutions in the market.
Instant Integrations. Out of the Box
Instantly integrates with 500+ tools that your team already uses out of the box. Anything with an API can be integrated with.
LLM Agnostic. Deploy Anywhere
Seamlessly orchestrate public and open-source LLMs, or bring your own, and deploy them anywhere: cloud, private, or on-premise, with full flexibility to match your infrastructure and compliance needs.
Speed to Value. Days not Months
Up and running in days, not months. We deliver measurable results quickly, without lengthy implementations or bloated consulting bills.
Enterprise-Grade Security
Compliance you can trust. Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).
Featured Resources
AI Agent Buying Guide
Choosing the right AI agent can make or break your customer experience. This guide walks you through the key questions to ask and factors to consider before investing in an AI agent for your business.
Get the AI Agent Buying Guide
Frequently Asked Questions
Auralis integrates directly with e-automate to resolve help-desk and field-service tasks using your existing data.