AI That Audits Every Conversation. Automatically.
Quality Audit by Auralis reviews 100% of your support interactions, scoring tone, accuracy, policy compliance, and CSAT risk in real time, so your QA team focuses on coaching, not spreadsheets.
Your QA Team Can't Review Everything
Manual QA covers 2 to 5% of conversations at best. The other 95% are invisible, hiding compliance risks, bad experiences, and coaching opportunities your team will never see.
- 2%
- Manual QA Coverage
- Most QA teams review fewer than 2% of support interactions. The rest go unchecked, leaving compliance gaps and poor experiences completely undetected.
- 60%
- Agent Issues Go Uncoached
- Over 60% of agent performance issues are never identified because QA teams simply do not have the bandwidth to review enough tickets.
- 4.2x
- Cost of a Missed Compliance Breach
- A single missed compliance violation can cost 4.2x more to resolve than if it had been caught at the conversation level in real time.
- 73%
- Knowledge Gaps Hidden in Tickets
- Nearly three-quarters of knowledge base gaps are first visible in support conversations, but only if someone is actually reading them.
A Platform Trusted by Industry Leaders
Top businesses use Auralis to elevate their customer support and optimize support operations.
Enterprise-Grade Security. Zero Compromise.
Quality Audit is built on the same secure infrastructure that enterprises in regulated industries trust. Your conversation data stays yours.
Complete QA Coverage. Zero Manual Effort.
Every Conversation Scored. Every Time.
- Quality Audit automatically scores 100% of conversations across tone, empathy, accuracy, resolution quality, and policy compliance, the moment the ticket closes.
- Score every ticket instantly on close
- 20+ customizable scoring criteria
- Weighted scoring by ticket type and priority
- Scores visible inside agent dashboard
- No manual sampling needed, ever
Catch Policy Violations Before They Escalate
- Quality Audit scans every message for policy violations, prohibited language, regulatory risks, and tone issues, flagging them in real time so supervisors can act before a complaint is filed.
- Real-time flag on every outbound message
- Customizable policy ruleset per team
- Escalation alerts to supervisors instantly
- Full audit trail per conversation
- GDPR, HIPAA, and SOC 2 aligned
Know Exactly Where Every Agent Needs Help
- Quality Audit builds individual agent scorecards automatically, showing trends in tone, accuracy, handle time, and resolution quality so managers can coach with precision, not guesswork.
- Individual agent scorecards updated daily
- Trend analysis over 7, 30, 90 days
- Side-by-side peer benchmarking
- Pinpoints specific skill gaps per agent
- Coaching recommendations auto-generated
Predict a Bad Review Before the Customer Sends It
- Quality Audit's AI flags conversations that are likely to result in a low CSAT score, before the survey is even sent, giving agents and supervisors time to follow up and recover the relationship.
- CSAT risk score on every closed ticket
- Proactive recovery alerts to agents
- Identifies patterns that correlate with churn
- Tracks sentiment shift across conversation
- Closes the loop between QA and CX outcomes
From Blind Spots to Full Visibility
See what changes when Quality Audit runs across your entire support operation.
Without Quality Audit
- QA team manually reviews 2% of tickets
- Compliance violations discovered weeks later
- Agent coaching based on gut feeling
- CSAT surveys arrive too late to recover
- Knowledge gaps invisible until complaints spike
- QA reports take days to compile manually
- New agents make the same mistakes repeatedly
With Quality Audit
- 100% of conversations audited automatically
- Violations flagged in real time before escalation
- Data-driven coaching from precise scorecards
- CSAT risk predicted before survey is sent
- Gaps surfaced from live conversation patterns
- Live dashboards updated after every ticket
- Issues caught and coached within 24 hours
Results From Real Deployments.
Data aggregated from 100+ Auralis deployments across support teams globally.
- 100%
- Conversations Audited
- 80%
- QA Time Saved
- 3x
- Faster Agent Coaching
- 40%
- CSAT Score Increase
- 60%
- Reduction in Compliance Risk
- 5x
- More QA Coverage vs Manual
Integrates with over 500+ tools that you already use
Whether it's help desks, documentation, videos, CRMs, e-commerce, or customer support tools, Auralis enhances your workflow by integrating with all major platforms. Any platform with an API can be integrated with Auralis.
Zendesk
Help Scout
HubSpot
Confluence
Microsoft Teams
Telegram
Gmail
Google Drive
Trello
Basecamp
Google Analytics
SendGridZendeskHelp ScoutHubSpotConfluenceMicrosoft TeamsTelegramGmailGoogle DriveTrelloBasecampGoogle AnalyticsSendGrid
Intercom
Zoho Desk
Pipedrive
ServiceNow
WhatsApp
Discord
Zoom
Zapier
Asana
Dropbox
Skype
TypeformIntercomZoho DeskPipedriveServiceNowWhatsAppDiscordZoomZapierAsanaDropboxSkypeTypeform
Freshdesk
Salesforce
Jira Service Management
Slack
Messenger
Twilio
Google Meet
Notion
monday.com
Google Calendar
Okta
HootsuiteFreshdeskSalesforceJira Service ManagementSlackMessengerTwilioGoogle MeetNotionmonday.comGoogle CalendarOktaHootsuiteFrequently Asked Questions
Looking for details to help you decide? Here are some frequently asked questions. If you have more questions, please feel free to reach out to us.
Yes, every ticket that closes is automatically scored. There is no sampling and no manual selection required. Every conversation gets a full quality score.