AI That Audits Every Conversation. Automatically.
Quality Audit by Auralis reviews 100% of your support interactions, scoring tone, accuracy, policy compliance, and CSAT risk in real time, so your QA team focuses on coaching, not spreadsheets.
Results From Real Deployments.
Data aggregated from 100+ Auralis deployments across support teams globally.
- 100%
- Conversations Audited
- 80%
- QA Time Saved
- 3x
- Faster Agent Coaching
- +26%
- CSAT Score Increase
- 60%
- Reduction in Compliance Risk
- 5x
- More QA Coverage vs Manual
The Challenge
Industry Dynamics & Roadblocks
Low QA coverage
Only a fraction of conversations get reviewed
Manual QA samples a tiny slice of tickets, so most issues and coaching moments go unseen.
Late issue detection
Problems surface too late
By the time a bad interaction is caught, the customer has often already churned or escalated.
Subjective scoring
Inconsistent, subjective scoring
Scores vary by reviewer and criteria, making quality hard to measure or improve at scale.
Key Benefits
Setting up and integrating Auralis takes a few minutes, these benefits last forever.
Agent Handoff
Connect directly to a human for complex issues.
Multilingual
Answer in any language your customer needs help in.
24/7 support
Have agents available round the clock, even on weekends.
Increased customer satisfaction
Better, faster responses create happier customers.
Decreased handle time
Correct seamlessly and instantly.
Correct seamlessly and instantly
Train your AI assistant on the fly and improve accuracy over time
Convert queries to insights
Summarize all queries into actionable insights instantly.
Amplify agent performance
Offer next-best actions and real-time recommendations.
Unfair scaling advantage
Scale your business without scaling your support team.
Complete QA Coverage. Zero Manual Effort.
Every Conversation Scored. Every Time.
- Quality Audit automatically scores 100% of conversations across tone, empathy, accuracy, resolution quality, and policy compliance, the moment the ticket closes.
- Score every ticket instantly on close
- 20+ customizable scoring criteria
- Weighted scoring by ticket type and priority
- Scores visible inside agent dashboard
- No manual sampling needed, ever
Catch Policy Violations Before They Escalate
- Quality Audit scans every message for policy violations, prohibited language, regulatory risks, and tone issues, flagging them in real time so supervisors can act before a complaint is filed.
- Real-time flag on every outbound message
- Customizable policy ruleset per team
- Escalation alerts to supervisors instantly
- Full audit trail per conversation
- GDPR, HIPAA, and SOC 2 aligned
Know Exactly Where Every Agent Needs Help
- Quality Audit builds individual agent scorecards automatically, showing trends in tone, accuracy, handle time, and resolution quality so managers can coach with precision, not guesswork.
- Individual agent scorecards updated daily
- Trend analysis over 7, 30, 90 days
- Side-by-side peer benchmarking
- Pinpoints specific skill gaps per agent
- Coaching recommendations auto-generated
Predict a Bad Review Before the Customer Sends It
- Quality Audit's AI flags conversations that are likely to result in a low CSAT score, before the survey is even sent, giving agents and supervisors time to follow up and recover the relationship.
- CSAT risk score on every closed ticket
- Proactive recovery alerts to agents
- Identifies patterns that correlate with churn
- Tracks sentiment shift across conversation
- Closes the loop between QA and CX outcomes
From Blind Spots to Full Visibility
See what changes when Quality Audit runs across your entire support operation.
Without Quality Audit
- QA team manually reviews 2% of tickets
- Compliance violations discovered weeks later
- Agent coaching based on gut feeling
- CSAT surveys arrive too late to recover
- Knowledge gaps invisible until complaints spike
- QA reports take days to compile manually
- New agents make the same mistakes repeatedly
With Quality Audit
- 100% of conversations audited automatically
- Violations flagged in real time before escalation
- Data-driven coaching from precise scorecards
- CSAT risk predicted before survey is sent
- Gaps surfaced from live conversation patterns
- Live dashboards updated after every ticket
- Issues caught and coached within 24 hours
Frequently Asked Questions
Looking for details to help you decide? Here are some frequently asked questions. If you have more questions, please feel free to reach out to us.
Yes, every ticket that closes is automatically scored. There is no sampling and no manual selection required. Every conversation gets a full quality score.