Book a Demo
Book a Demo

Transform Pet Services Support with AI

  • Enable your team to support more owners and cut down manual effort, following the model of top customer support platforms.
  • Auralis AI helps pet support teams work more efficiently and resolve owner inquiries faster. Drive up to 50% reduction in support time and handle 3× more requests without expanding headcount.
Talk to an AI Expert

Industry Context / Challenges

Veterinary clinics, grooming salons, boarding facilities, and multi-service pet businesses are quietly losing revenue and customer trust. The root causes often go unnoticed – missed calls after hours, slow response times, inconsistent follow-ups, and manual customer support processes that can’t keep up with today’s always-on pet parents.

As demand rises and staffing remains tight, these gaps surface only after appointments are missed, reviews turn negative, or loyal customers move on.

20–30% of customer inquiries go unanswered leading to lost bookings and frustrated pet owners.

Thousands in revenue lost monthly due to manual scheduling
and follow-ups.

Customer trust declines when support isn’t instant.

Impact & Stats with Auralis

$180K

RECOVERED YTD

Recovered revenue in a year, with baseline industry averages.

30 Seconds

AVERAGE RESPONSE TIME

The typical manual cycle running between 4-7 days.

100%

DETECTION COVERAGE

Lane files, ALPR/ANPR images, partner, and clearinghouse feeds.

55%

LOWER HANDLING COSTS

Fewer manual review, fewer repeats, better routing, etc.

2.5x

TEAM PRODUCTIVITY

Staff spend more time on patient care, in-person clients, and complex cases.

Support coverage

Common Support Use Cases

24/7 Inquiry
Monitoring

Automatically handle website chats, missed calls, SMS, and social DMs in real time, ensuring no pet parent inquiry is missed, even after hours.

Revenue
Optimization

Track inquiry-to-booking conversion, capture abandoned requests, reduce no-shows, and surface opportunities to fill open slots.

Customer Experience Dashboard

Gain visibility into response times, common questions, peak inquiry hours, and customer satisfaction trends across all support channels.

Compliance & Care Guidelines

Ensuring accuracy and reducing liability.

Appointment Lifecycle Automation

Handle scheduling, confirmations, reminders, reschedules, and follow ups automatically, keeping pet parents informed at every step.

System & Tool
Integrations

Connect seamlessly to keep data synced and workflows smooth.

Trust & Risk
Signals

Flag frustrated customers, negative sentiment, or repeated issues early, helping teams intervene before reviews or churn occur.

Issue Resolution & Escalation

Identify urgent or complex cases (medical concerns, complaints, emergencies) and route them to staff instantly with full conversation context.

Intent & Behavior
Insights

Detect patterns in customer questions such as pricing concerns, service demand, and seasonal spikes, and use these insights to improve offerings and staffing.

What If / Solution with AI Agents

What if your staff focused on pet care and not answering the same questions all day?

What if every customer conversation came with full context?

What if every inquiry was handled instantly, before a booking was lost?

down arrow

Auralis AI agents make this vision a reality. They transform pet customer support and booking into a proactive, measurable, and scalable growth engine.

Customer Testimonials

Pet service leaders trust Auralis to capture missed bookings, improve customer responsiveness, and scale operations with confidence.

A leading multi location veterinary and pet services provider operating clinics, grooming, and boarding facilities across multiple states struggled with missed inquiries, delayed responses, and growing appointment backlogs, as manual front desk workflows led to lost bookings, inconsistent follow ups, and increasing pressure on staff, especially during peak hours and after hours periods.

Headquarters

Austin, Texas, USA

Industry

Veterinary & Pet Services

Annual Transactions

1M+

“Our front-desk and support teams were spending countless hours returning missed calls and answering repetitive questions. Missed inquiries were often accepted as inevitable, and booking conversion rates suffered. With Auralis, AI agents now handle customer conversations continuously, response times are instant, and booking recovery has increased significantly. The impact on staff workload, customer satisfaction, and revenue was immediate.”

Dania Mitchell

Director of Client Experience

Integrates with over 500+ tools that you already use

Whether it’s help desks, documentation, videos, CRMs, e-commerce, or customer support tools, Auralis enhances your workflow by integrating with all major platforms. Any platform with an API can be integrated with Auralis

as seen on

3.png
Market Watch
The london free press
2.png
1-1.png
8.png
reuters_logo
Bloomberg_logo
Financial Post
9.png

Save up to 10 hours per week per agent with Auralis Agent Assist, seamlessly integrated into your helpdesk to enhance your team's efficiency by:

Smart Reply Drafting

Auralis AI crafts context aware responses to patient queries by analyzing previous interactions, knowledge base articles, macros, and ticket history, helping agents respond faster with clinically appropriate and empathetic messaging.

EHR & CRM Sync +
Summarization

Automatically updates EHR and CRM platforms with conversation summaries, ensuring that patient records, treatment notes, or insurance communication are accurately reflected without manual entry.

AI-Powered Ticket
Triage & Resolution

Auralis AI crafts context aware responses to patient queries by analyzing previous interactions, knowledge base articles, macros, and ticket history, helping agents respond faster with clinically appropriate and empathetic messaging.

Turn Agent Expertise into Shared
Knowledge

You can instantly train Auralis using your current ticket history, and your best agents can fine tune the AI with just one click.

A knowledge base article is then automatically created from the training, allowing the entire care team to benefit from shared knowledge.

Built for Data Privacy & Compliance

At Auralis AI, data protection is paramount. Our systems adhere to strict security protocols and comply with HIPAA and other healthcare regulations. Your trust means everything to us, and we safeguard it with every interaction.

27018-2019 1

GDPR

PNG_SOC-2-Type-2-e1672261614112 1

SOC 2 Type II

ISO27001_logo 1

ISO 27001

HIPAA

Featured Resources

AI Agent buying Guide
White Paper

AI Agent Buying Guide

Choosing the right AI agent can make or break your customer experience. This guide walks you through the key questions to ask and factors to consider before investing in an AI agent for your business.

Download Now
AI Risks in Customer Support Operations
Security

Risks in Customer Support

Download Now
Build vs Buy for Support AI
One Pager

Build vs Buy

Download Now
Choosing the right AI framework
Checklist

Choosing the right AI framework

Download Now

FAQ

Looking for details to help you decide?
Here's why Auralis help you start saving today!

How does Auralis handle inquiries that come in after hours or during peak periods when front-desk staff are unavailable?

Auralis monitors all incoming channels continuously, including website chat, missed calls, SMS,
and social DMs, and responds in real time regardless of the hour. During peak periods such as
school holidays, seasonal boarding surges, or post-adoption rushes, the same AI capacity serves
every concurrent conversation without queue build-up. Staff returning in the morning find a
complete log of every interaction, with resolved inquiries already closed and flagged cases ready
for follow-up, so no booking opportunity is lost overnight.

Auralis detects negative sentiment, frustration signals, and keywords associated with medical or
emergency situations in real time. When these are identified, the conversation is immediately
routed to an available staff member with full context already attached, including the
conversation history, the owner’s name, the pet profile, and any relevant prior interactions. This
means the staff member can respond with empathy and relevant detail from the first word,
rather than asking the owner to repeat themselves.

Auralis integrates with your existing tools through standard APIs. Common practice
management and scheduling platforms are supported out of the box, and any platform that
exposes an API can be connected. Once integrated, Auralis can read appointment availability,
create and confirm bookings, send reminders, and record conversation outcomes directly in your
system. Initial setup and data mapping are handled by the Auralis team, so your staff do not need
to manage the technical work.

Auralis tracks the full inquiry lifecycle from first contact through to confirmed appointment.
Recovery is measured as the share of inquiries that were previously going unanswered or
bouncing and are now converting to booked appointments. Revenue impact is calculated from
your average booking value and the volume of recovered bookings, and is reported in the shared
analytics dashboard. Results are reviewed against a pre-deployment baseline so the lift is
grounded in your actual numbers, not industry averages.

Auralis is configured with guardrails specific to your business. For topics that carry liability risk,
such as medication dosing, treatment advice, or clinical diagnosis, the system is set to
acknowledge the concern, collect key details, and route directly to a qualified staff member
rather than attempting an answer. The guardrails are set during onboarding and can be adjusted
at any time, ensuring that AI handles what it should handle and escalates everything that
requires professional judgment.

Auralis supports multi-location deployments with role-based access controls. Each location can
have its own data scope, so staff at one clinic only see conversations and records relevant to their
site. Managers with oversight responsibilities can view aggregated data across locations. All
access is tied to your identity provider through SSO, and every view or action is written to an
audit log. This structure keeps data clean and prevents staff from inadvertently accessing
records outside their scope.

Auralis is designed to be operational in days, not months. The onboarding process covers
connecting your communication channels, integrating with your scheduling or practice
management system, configuring your guardrails and escalation rules, and training the AI on
your specific services, pricing, and policies. The Auralis team handles the technical work. Your
team reviews and approves the configuration before go-live. Most pet services customers are
handling live conversations within the first week.

Ready to Transform Pet Services Support?

See what AI-powered customer engagement and booking automation can do for your pet services business.

Talk to an AI Expert