Online Health Platforms (Digital Clinics & Telehealth)
Auralis AI empowers online health platform support teams to work smarter, not harder.
Save up to 8–12 hours per week per agent, enabling your teams to handle 3–5× more patient queries, appointment requests, and post-consultation support tickets without increasing headcount or risking SLA breaches.
Online health platforms run always-on, patient-facing environments across web, mobile, and video consultation channels. Query volumes spike around appointment windows, prescription cycles, and marketing campaigns. Knowledge lives in clinical FAQs, treatment guides, booking system docs, and scattered email threads. The result is slower response times, overloaded support teams, doctors fielding non-clinical questions, and patients abandoning appointments before they even consult.
$0.6M / year lost to overloaded support teams handling repetitive pre-consultation queries that delay patient care
$0.25M / year in appointment abandonment from slow response times and unanswered patient questions
$0.3M / year from doctors and clinicians fielding non-clinical support queries that divert time from patient care
What if you only have to ask once, and get cited answers pulled from treatment guides, clinical FAQs, booking docs, and internal playbooks?
What if each patient query arrives with appointment history, treatment plan, prescription status, and suggested responses ready for first-contact resolution?
What if you can provide 24/7 intelligent patient support, auto-route clinical questions to the right specialist, reduce appointment abandonment, and cut average handle time?
Auralis AI agents make this real; they turn scattered knowledge into consistent action, learn from every patient interaction, and raise performance across chat, email, and voice support.
Support coverage
Auto-draft patient-friendly replies with citations, prompt for missing intake details or treatment context, record interaction notes and dispositions in one click.
Answer pre consultation questions instantly, including treatment suitability, pricing, insurance coverage, and availability, to reduce appointment abandonment and improve booking conversion.
Mine recurring patient intents; propose macros and SOP updates, keep versions, roles, and review history for consistent, compliant patient communication.
Surface prescription status, delivery tracking, dosage instructions, and follow-up scheduling; auto-draft status update messages to patients with appropriate clinical language.
Ask once, get step-by-step answers with line-level citations from treatment guides, clinical FAQs, booking docs, and internal playbooks.
Track known booking system issues, video consultation bugs, and platform release impacts; surface the right note to agents in context during live support.
Deflection, AHT, FCR, appointment abandonment, backlog; drill down by treatment type, channel, consultation stage, or region to spot risks early.
Convert patient interaction volume into actionable insights by identifying recurring health concerns, emerging trends, and key drivers - enabling engineering teams to address root causes and improve platform outcomes.
Detect clinical vs. non-clinical queries in real time; auto-route medical questions to the appropriate specialist and keep support agents focused on operational queries.
Online health platforms trust Auralis to speed patient response times, reduce support overload, and keep patients informed with consistent, empathetic answers.
London, UK
Online Health Platforms (Digital Clinics & Telehealth)
15,000+
“At the scale we operate, clinical consistency is everything. The Auralis knowledge center now handles hundreds of patient facing queries daily without requiring our care team to intervene. We have reclaimed over 15 hours of clinical staff time every week, reduced response latency, and ensured every interaction reflects our care protocols accurately. Our practitioners are finally focused on what they trained for, not triaging routine inquiries.”
Austin Distel
Chief Medical Officer
Fewer repetitive treatment, booking, and prescription queries via cited answers and macros.
Auto-drafted patient replies, context summaries, and one-click notes.
Contextual case prep with appointment history, treatment plan, and prescription status.
Better triage, clinical routing, and consistent patient communication.
Detect booking and platform error patterns quickly; route with owner and SLA.
Whether it’s help desks, documentation, videos, CRMs, e-commerce, or customer support tools, Auralis enhances your workflow by integrating with all major platforms. Any platform with an API can be integrated with Auralis
We don’t just implement AI. We make it work securely and seamlessly for your business.
We do the hard work: data clean-up, model training, integrations, monitoring, and maintenance. All managed by us, so you don’t need a data science team.
Our solutions are shaped around you. We design, train, and optimize AI on your data and workflows. We don’t take generic models and try to fit you in like most of the other solutions in the market.
Instantly integrates with over 500+ tools that your team already uses out of the box. Anything with an API can be integrated with.
Seamlessly orchestrate public and open-source LLMs, or bring your own, and deploy them anywhere: cloud, private, or on-premise, with full flexibility to match your infrastructure and compliance needs.
Up and running in days, not months. We deliver measurable results quickly, without lengthy implementations or bloated consulting bills.
Compliance you can trust. Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).
Choosing the right AI agent can make or break your customer experience. This guide walks you through the key questions to ask and factors to consider before investing in an AI agent for your business.
Looking for details to help you decide?
Here's why Auralis help you start saving today!
Patients receive instant answers to common questions about treatment suitability, pricing, insurance, and appointment availability; Auralis drafts responses from treatment guides and clinical FAQs, prompts for missing intake details, and routes clinical questions to the appropriate specialist. This reduces appointment abandonment and frees support agents for complex cases.
Auralis proposes macros from recurring patient intents, routes them through review and approval, and stores every version with roles, expiry, and change logs; published replies include citations and placeholders, so agents respond consistently with appropriate clinical language, and audit history is preserved.
We do not quote a lift without a baseline. Accuracy is measured as fewer misdirected queries per 1,000 tickets, fewer unnecessary escalations to clinicians, and higher first-pass resolution; effects on cost-per-ticket and patient satisfaction are calculated from your operational data and reported in the shared dashboard.
Hours saved are measured by time-in-queue and time-to-close for target categories, plus the share auto-resolved by Auralis; annual savings equal verified hours saved multiplied by your fully burdened rate, with sensitivity shown for conservative and aggressive scenarios.
We set targets only after establishing a baseline, as Auralis improves the drivers that impact FCR and patient experience, such as cited answers, clinical routing, contextual case preparation, and standardized patient communication, with results tracked by query type and channel and reported weekly to ensure adjustments are data led.
We connect to common helpdesks and CRM platforms out of the box, including Zendesk, Freshdesk, Intercom, Salesforce Service Cloud, and Jira Service Management, while documentation sources such as Confluence, SharePoint, Google Drive, and Notion are supported via native APIs, and EHR and booking system integrations are scoped during onboarding.
Yes, we integrate with your IdP for SSO and group sync, then honor each source’s ACLs, with permission aware queries ensuring agents only see items they are entitled to, and all views and actions recorded in an audit log, with an architecture designed to address healthcare data sensitivity.
Yes. Answers include line-level citations with hover previews; clicking opens the original treatment guide, clinical FAQ, or prior interaction at the referenced location. This keeps responses verifiable and simplifies quality and compliance review.
See what AI-powered support can do for your organization.
