AI Agents for Digital Clinics and Telehealth Support Teams
Auralis AI empowers online health platform support teams to work smarter, not harder. Save up to 8-12 hours per week per agent, enabling your teams to handle 3-5x more patient queries, appointment requests, and post-consultation support tickets without increasing headcount or risking SLA breaches.
The Challenge
Industry Dynamics & Roadblocks
Repetitive pre-consult questions
Support drowns before care even starts
Patients ask the same questions about booking, insurance, and prep over and over, so teams spend the day on repetitive pre-consultation tickets instead of the cases that need a human.
Slow replies, lost appointments
A slow answer is a canceled booking
When patients wait for a response they abandon the appointment before care begins. Slow, after-hours-gap support quietly costs bookings and revenue every day.
Clinicians doing support
Doctors pulled off patient care
Non-clinical questions land on clinicians, diverting scarce medical time to password resets and scheduling. Care capacity shrinks while support costs climb.
The Future is With Auralis AI
What if you only have to ask once, and get cited answers pulled from treatment guides, clinical FAQs, booking docs, and internal playbooks?
What if each patient query arrives with appointment history, treatment plan, prescription status, and suggested responses ready for first-contact resolution?
What if you can provide 24/7 intelligent patient support, auto-route clinical questions to the right specialist, reduce appointment abandonment, and cut average handle time?
Auralis AI agents make this real; they turn scattered knowledge into consistent action, learn from every patient interaction, and raise performance across chat, email, and voice support.
Support Coverage
Common Support Use Cases
Helpdesk Smart Assist
Auto-draft patient-friendly replies with citations, prompt for missing intake details or treatment context, record interaction notes and dispositions in one click.
Patient Intake & Booking Copilot
Answer pre-consultation questions instantly, including treatment suitability, pricing, insurance coverage, and availability, to reduce appointment abandonment and improve booking conversion.
Macro & SOP Builder
Mine recurring patient intents; propose macros and SOP updates, keep versions, roles, and review history for consistent, compliant patient communication.
Prescription & Follow-Up Assist
Surface prescription status, delivery tracking, dosage instructions, and follow-up scheduling; auto-draft status update messages to patients with appropriate clinical language.
Knowledge Search with Citations
Ask once, get step-by-step answers with line-level citations from treatment guides, clinical FAQs, booking docs, and internal playbooks.
Known Issues & Platform Updates Hub
Track known booking system issues, video consultation bugs, and platform release impacts; surface the right note to agents in context during live support.
Ops Analytics & Trends
Deflection, AHT, FCR, appointment abandonment, backlog; drill down by treatment type, channel, consultation stage, or region to spot risks early.
Support Insights and Product Feedback
Convert patient interaction volume into actionable insights by identifying recurring health concerns, emerging trends, and key drivers, enabling engineering teams to address root causes and improve platform outcomes.
Clinical Routing & Triage
Detect clinical vs. non-clinical queries in real time; auto-route medical questions to the appropriate specialist and keep support agents focused on operational queries.
Trusted by Industry Leaders
Online health platforms trust Auralis to speed patient response times, reduce support overload, and keep patients informed with consistent, empathetic answers.
A growing UK based digital clinic offering dermatology, mental health, and weight loss consultations needed faster answers for pre-consultation queries, consistent handling of prescription and appointment questions, and a single source of truth across treatment guides, clinical FAQs, and booking documentation, as fragmented knowledge slowed first response and increased appointment abandonment, while leadership required measurable improvements without adding headcount; after deploying Auralis, the team reduced average handle time, improved first contact resolution, and lowered appointment drop offs, freeing clinicians to focus on patient care instead of repetitive support queries.
- Headquarters
- London, UK
- Industry
- Online Health Platforms (Digital Clinics & Telehealth)
- Stores Supported
- 15,000+
At the scale we operate, clinical consistency is everything. The Auralis knowledge center now handles hundreds of patient facing queries daily without requiring our care team to intervene. We have reclaimed over 15 hours of clinical staff time every week, reduced response latency, and ensured every interaction reflects our care protocols accurately. Our practitioners are finally focused on what they trained for, not triaging routine inquiries.
Impact & Stats with Auralis
- 45%
- Tier-0/1 Deflection
- Fewer repetitive treatment, booking, and prescription queries via cited answers and macros.
- 8 Mins.
- Saved per Ticket
- Auto-drafted patient replies, context summaries, and one-click notes.
- 20%
- Increase in FCR
- Contextual case prep with appointment history, treatment plan, and prescription status.
- 15%
- Fewer Escalations
- Better triage, clinical routing, and consistent patient communication.
- <20%
- MTTD on Repeat Issues
- Detect booking and platform error patterns quickly; route with owner and SLA.
AI Agents
AI agents for Online Health Platforms
Purpose-built agents that handle the support work that fills your queue.
Knowledge & FAQ Agent
Resolves common patient questions instantly so clinical staff stay focused on care.
Scheduling & Booking Agent
Books and reschedules patient appointments against live clinic availability, around the clock.
Complaints & Escalation Agent
Keeps clinical and sensitive matters with humans while resolving the routine parts.
Triage & Routing Agent
Keeps clinical questions with people and resolves the administrative ones automatically.
Billing & Payments Agent
Answers patient billing questions instantly while keeping sensitive details protected.
The Future of Digital Healthcare Support
Manual Oversight
- Answers scattered across treatment guides, clinical FAQs, booking docs, and email threads, agents search and retype.
- Pre-consultation questions repeat, queues spike around appointment windows, patients abandon before consulting.
- Doctors and clinicians field non-clinical support queries, diverting time from patient care.
- Macros and SOPs drift, onboarding slows, patient communication varies by agent and shift.
- Reporting is manual, blind spots in appointment abandonment, escalation trends, and query patterns.
Intelligence Assurance
- Cited answers from treatment guides, clinical FAQs, booking docs, and playbooks, permission-aware and ready to send.
- Smart Assist drafts patient-friendly replies, prompts for missing intake details, captures interaction notes with one click.
- Clinical Routing auto-detects medical vs. operational queries and routes to the right specialist instantly.
- Prescription & Follow-Up Assist surfaces delivery status, dosage info, and follow-up schedules with compliant language.
- Real-time analytics on deflection, AHT, appointment abandonment, and query patterns, drill down by treatment type, channel, or region.
The Auralis Difference
We don’t just implement AI. We make it work securely and seamlessly for your business.
End-to-End AI. Fully Done for You
We do the hard work: data clean-up, model training, integrations, monitoring, and maintenance. All managed by us, so you don’t need a data science team.
Tailored. Not Templated
Our solutions are shaped around you. We design, train, and optimize AI on your data and workflows. We don’t take generic models and try to fit you in like most of the other solutions in the market.
Instant Integrations. Out of the Box
Instantly integrates with 500+ tools that your team already uses out of the box. Anything with an API can be integrated with.
LLM Agnostic. Deploy Anywhere
Seamlessly orchestrate public and open-source LLMs, or bring your own, and deploy them anywhere: cloud, private, or on-premise, with full flexibility to match your infrastructure and compliance needs.
Speed to Value. Days not Months
Up and running in days, not months. We deliver measurable results quickly, without lengthy implementations or bloated consulting bills.
Enterprise-Grade Security
Compliance you can trust. Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).
Featured Resources
AI Agent Buying Guide
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FAQ
Patients receive instant answers to common questions about treatment suitability, pricing, insurance, and appointment availability. Auralis drafts responses from treatment guides and clinical FAQs, prompts for missing intake details, and routes clinical questions to the appropriate specialist. This reduces appointment abandonment and frees support agents for complex cases.