AI Agents Built for Neo Banks

Auralis is configured with guardrails specific to your policies, regulatory environment, and product. For sensitive topics including KYC decisions, dispute investigations, and account security actions, the system is set to provide the appropriate holding response, collect required context, and route to the right specialist team rather than attempting a final answer. Every response is generated from your approved policy documentation and knowledge sources, not from general training data. Guardrails are reviewed and approved by your team during onboarding and can be updated at any time.

Auralis integrates with your CRM, core banking platform, and internal case management systems to pull account context into every ticket before an agent opens it. When a customer contacts support about a card decline or a verification delay, the agent sees a summary that includes the customer's account status, recent transactions, verification stage, prior contact history, and any open cases. This means agents can respond with relevant detail from the first message rather than asking for information the customer expects you to already have.

Auralis routes high-risk categories to your fraud and security teams immediately, with a structured summary of the customer's report, the account signals that are relevant, and the policy-aligned response steps already attached. The system does not attempt to resolve fraud or security cases autonomously. All actions and recommendations are logged with timestamps and agent identifiers, creating the auditable trail required for compliance and any subsequent regulatory review. Sensitive case handling always keeps a human in the decision loop.

Auralis connects to common helpdesks including Zendesk, Freshdesk, Intercom, and Salesforce Service Cloud. Core banking and card management platforms can be integrated via API for read access to account and transaction context. All connections begin as read-only. Auralis integrates with your identity provider for SSO and role-based access controls, so agents only see account data they are entitled to view. Every query, response, and agent action is written to an audit log. Write actions such as case status updates or CRM notes are enabled per workflow after your team reviews and approves the scope.

Auralis collects the required dispute details through a structured conversation flow, sets clear expectations on investigation timelines aligned to your policies, and routes the case to your disputes team with a clean summary and evidence prompts already completed. Because every dispute response is generated from the same policy documentation, the wording is consistent across agents and channels. Customers receive the same information regardless of who handles the case, which reduces confusion, repeat contacts, and the risk of contradictory promises being made at different points in the process.

Most neo bank customers are live with meaningful ticket deflection within the first two weeks. Implementation covers helpdesk integration, connections to your core banking and CRM systems, model training on your policies and ticket history, guardrail configuration for regulated topics, and a review period before go-live. The Auralis team manages all technical work throughout. Ongoing monitoring, model updates, and quality assurance are handled by Auralis, so your compliance and operations teams do not need to manage the AI infrastructure day to day.