Your Helpdesk Team Deserves Better Tools
Support agents spend hours on repetitive, low-value tasks. The result? Ticket backlogs, agent burnout, and frustrated customers who wait too long for simple answers.
Helpdesk Assist supercharges every agent with real-time AI suggestions, instant draft replies, smart ticket routing, and automated resolution — so your team closes tickets faster and smarter.
Support agents spend hours on repetitive, low-value tasks. The result? Ticket backlogs, agent burnout, and frustrated customers who wait too long for simple answers.
Nearly three-quarters of support agents say ticket volume has increased significantly in the last two years, leaving teams stretched thin and reactive.
Over half of agent time goes toward repetitive Level-1 requests — password resets, access requests, FAQs — that could be resolved instantly with AI.
Helpdesk Assist is built on the same secure infrastructure that enterprises in regulated industries trust. Your data stays yours.
Helpdesk Assist is purpose-built for frontline support teams. It works inside your existing helpdesk — no rip-and-replace required.
Agents see a fully-drafted, context-aware reply before they even open a ticket. Helpdesk Assist pulls from your knowledge base, past tickets, and macros to generate accurate, on-brand responses in under 3 seconds.
Stop wasting time on manual triage. Helpdesk Assist reads incoming tickets, classifies intent, assesses urgency, and routes them to the optimal agent or queue — automatically, before anyone has to look at it.
Agents no longer need to hunt through docs, wikis, or Slack. Helpdesk Assist intelligently searches your entire knowledge base and surfaces the exact article, macro, or past resolution they need — right inside the ticket view.
Helpdesk Assist provides real-time coaching prompts, tone suggestions, and quality checks as agents type — raising the floor for your entire team without slowing anyone down.
Helpdesk Assist is purpose-built for frontline support teams. It works inside your existing helpdesk — no rip-and-replace required.
Agents see a fully-drafted, context-aware reply before they even open a ticket. Helpdesk Assist pulls from your knowledge base, past tickets, and macros to generate accurate, on-brand responses in under 3 seconds.
Stop wasting time on manual triage. Helpdesk Assist reads incoming tickets, classifies intent, assesses urgency, and routes them to the optimal agent or queue — automatically, before anyone has to look at it.
Agents no longer need to hunt through docs, wikis, or Slack. Helpdesk Assist intelligently searches your entire knowledge base and surfaces the exact article, macro, or past resolution they need — right inside the ticket view.
Helpdesk Assist provides real-time coaching prompts, tone suggestions, and quality checks as agents type — raising the floor for your entire team without slowing anyone down.
See what changes when Helpdesk Assist runs alongside your team.
Data aggregated from 100+ Auralis deployments across support teams globally.
Whether it’s help desks, documentation, videos, CRMs, e-commerce, or customer support tools, Auralis enhances your workflow by integrating with all major platforms. Any platform with an API can be integrated with Auralis
Looking for details to help you decide?
Here are some frequently asked questions. If you have more questions, please feel free to reach out to us.
Helpdesk Assist integrates natively with Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, ServiceNow, Jira, ManageEngine, and 500+ other tools via API. If your platform has an API, we can connect to it.
Most teams are live in 2–5 days. We handle the data ingestion, knowledge base training, integration setup, and initial configuration — you don't need an internal data science team.
You control the automation level. In Assist Mode, the AI drafts and the agent approves before sending. In Autopilot Mode, defined low-risk ticket types (password resets, FAQs, status updates) can be auto-resolved. Everything is configurable and auditable.
During onboarding, we train the model on your historical tickets, approved macros, brand guidelines, and tone preferences. It continuously improves as agents rate and refine drafts over time.
Helpdesk Assist includes confidence scoring. When confidence is below your defined threshold, the ticket is flagged for human review rather than generating a potentially incorrect draft. You always maintain quality control.
Absolutely. Helpdesk Assist is designed to augment, not replace, your existing workflows. It learns from your macros, integrates with your routing rules, and can be deployed incrementally.
Helpdesk Assist works well for teams of 5 to 5,000+ agents. We offer flexible plans based on ticket volume and team size. Contact us for a custom quote.
Auralis is SOC 2 Type II compliant with enterprise-grade data handling. All data in transit is TLS 1.2+ encrypted, and data at rest uses AES-256 encryption. Your data is never used to train shared models — it stays isolated to your instance. For GDPR, HIPAA, or CCPA requirements, Auralis provides data processing agreements (DPAs) and configurable data retention policies.
See Helpdesk Assist in action with a personalized demo tailored to your team size and workflows.
