AI-Powered IT Support & Service Desk Intelligence — Built Inside ManageEngine
Enhance your IT support operations with AI that assists technicians in real time, automates ticket handling, and improves resolution quality without disrupting your existing workflows.
“This sucks less, but is still not good enough”
These are the exact words of a client after we tried out almost 23 generic AI chatbots to handle simple and repeated customer interactions. Most generic AI chatbots that we tried out there simply don't cut it, the quality is very poor, in many cases the responses are junk and the bots are not trainable. They are fine for free or hobby products where a few bad answers don't matter but not suitable for businesses like our own, with a reputation to protect.
The foundations of how LLMs work showed us that for a product to be successful we needed the following components.
- Data pipelines that keeps information the AI uses in sync with the source and squeaky clean
- A simple user friendly way of teaching and correcting the AI when it makes mistakes
- Audit modules that monitor response quality and improves it over a period of time as new data is added
- Integrations with 100s of CRM and Helpdesk systems out there for user context
- Managing changes to pre-trained models when the underlying data or business logic changes
Our AI agents can't be created in 5 minutes, they take time and effort. Once done however, the results are demonstrably better than using anything out there in the market. We have actually tested this against solutions that cost 10x more. We even encourage our customers to try other solutions alongside to see the Auralis difference.
Auralis' pricing ensures you only pay for successful conversations NOT for cases where a human agent was needed or where the response was simply not good enough. We also understand that most businesses don't have the time to set up, train, test and monitor the AI agent. That is when we came up with our unique done for you AI transformation service where we take care of everything and you can enjoy the results.
AI TransformationFor Teams On ManageEngine
Happy Customers
Auralis works directly inside our ManageEngine inbox and tickets, with no need to switch tools and no added friction, simply enhancing what the team is already doing.
We were struggling with ticket volume in ManageEngine. With Auralis, agents handle more conversations without feeling overwhelmed.
The AI uses contact history and past interactions from ManageEngine, which makes the responses feel personalized instead of generic.
Ticket routing, reply suggestions, and triage all happen inside ManageEngine, reducing a significant amount of manual work.
ManageEngine Agent Features
Quality Auditor
Continuously evaluate ticket responses for accuracy, completeness, and compliance with internal standards.
Intelligent Ticket Triage
Automatically categorize, prioritize, and route tickets based on issue type, urgency, and historical patterns.
Real-Time Resolution Guidance
Provide technicians with step-by-step suggestions, troubleshooting insights, and recommended actions.
AI-Powered Agent Assist
Generate accurate, context aware responses directly inside tickets, helping technicians resolve issues faster.
Content Gap Detection
Identify recurring issues that lack proper documentation, helping improve your knowledge base over time.
Knowledge-Based Suggestions
Surface relevant articles and solutions from your knowledge base while handling tickets.
Productive Agents
Your IT team’s workload becomes significantly more manageable by reducing repetitive tickets, accelerating issue resolution, and enabling faster, more efficient support with less manual effort.
Technicians feel less overwhelmed and can focus on more complex and high impact issues, leading to improved productivity, better service quality, and higher team satisfaction.
Key Benefits of ManageEngine Integration
Setting up Auralis alongside your ManageEngine environment is straightforward. The operational gains keep compounding over time.
Agent Handoff
Connect directly to a sales agent for follow ups.
Multilingual
Answer in any language your customer needs help in.
24/7 support
Have your sales team available round the clock, even on weekends.
Increased conversions
Better, faster responses create more customers.
Decreased handle time
Reduce wait times while increasing leads captured.
Correct seamlessly and instantly
Train your AI assistant on the fly and improve accuracy over time.
Convert queries to insights
Summarize all queries into actionable insights instantly.
Amplify agent performance
Offer next-best actions and real-time recommendations.
Unfair scaling advantage
Scale your business without scaling your sales team.
Trusted by companies of all sizes
Top businesses use Auralis to elevate their customer support and optimize support operations.
FAQ's on ManageEngine Artificial Intelligence Integration
Looking for details to help you decide? Here are some frequently asked questions around our ManageEngine Artificial Intelligence Integration.
Auralis connects via APIs and embeds into your service desk workflows, providing real-time assistance inside tickets.
Disclaimer: "ManageEngine" and all associated logos, trademarks, and brand names are the property of their respective owner and are used only for reference purposes. Auralis is not affiliated with, endorsed by, or sponsored by ManageEngine. The integration experience provided by Auralis is independently developed to work with your existing tools and workflows.
