ManageEngine ServiceDesk Plus integration with Auralis AI
AI-Powered IT Support & Service Desk Intelligence — Built Inside ManageEngine
These are the exact words of a client after we tried out almost 23 generic AI chatbots to handle simple and repeated customer interactions. Most generic AI chatbots that we tried out there simply don’t cut it, the quality is very poor, in many cases the responses are junk and the bots are not trainable. They are fine for free or hobby products where a few bad answers don’t matter but not suitable for businesses like our own, with a reputation to protect.
The foundations of how LLMs work showed us that for a product to be successful we needed the following components
Our AI agents can’t be created in 5 minutes, they take time and effort. Once done however, the results are demonstrably better than using anything out there in the market. We’ve actually tested this against solutions that cost 10x more. We even encourage our customers to try other solutions alongside to see the Auralis difference.
Auralis’ pricing ensures you only pay for successful conversations NOT for cases where a human agent was needed or where the response was simply not good enough. We also understand that most businesses don’t have the time to set up, train, test and monitor the AI agent. That’s when we came up with our unique done for you AI transformation service where we take care of everything and you can enjoy the results.
Auralis works directly inside our ManageEngine inbox and tickets, with no need to switch tools and no added friction, simply enhancing what the team is already doing.
We were struggling with ticket volume in ManageEngine. With Auralis, agents handle more conversations without feeling overwhelmed.
The AI uses contact history and past interactions from ManageEngine, which makes the responses feel personalized instead of generic.
Ticket routing, reply suggestions, and triage all happen inside ManageEngine, reducing a significant amount of manual work.
Continuously evaluate ticket responses for accuracy, completeness, and compliance with internal standards.
Automatically categorize, prioritize, and route tickets based on issue type, urgency, and historical patterns.
Provide technicians with step-by-step suggestions, troubleshooting insights, and recommended actions.
Generate accurate, context aware responses directly inside tickets, helping technicians resolve issues faster.
Identify recurring issues that lack proper documentation, helping improve your knowledge base over time.
Surface relevant articles and solutions from your knowledge base while handling tickets.
Your IT team’s workload becomes significantly more manageable by reducing repetitive tickets, accelerating issue resolution, and enabling faster, more efficient support with less manual effort.
Setting up Auralis alongside your ManageEngine environment is straightforward. The operational gains keep compounding over time.
Connect directly to a sales agent for follow ups
Answer in any language your customer needs help in
Have your sales team available round the clock, even on weekends
Better, faster responses create more customers
Reduce wait times while Increasing leads captured
Train your AI assistant on the fly and improve accuracy over time
Summarize all queries into actionable insights instantly
Offer next-best actions and real-time recommendations
Scale your business without scaling your sales team
Looking for details to help you decide?
Here are some frequently asked questions around our ManageEngine Artificial Intelligence Integration
Auralis connects via APIs and embeds into your service desk workflows, providing real-time assistance inside tickets.
No. Setup is straightforward, and our team supports onboarding and configuration.
Yes. You can configure ticket routing, response styles, priorities, and workflows based on your requirements.
The cost of integrating Auralis AI with ManageEngine depends on your business needs and the specific features you require. Auralis offers flexible pricing plans to accommodate businesses of all sizes, so you can choose a plan that suits your budget and requirements.
Yes, Auralis AI is compatible with other customer service platforms besides ManageEngine. Auralis offers integrations with a variety of popular platforms, allowing you to enhance your customer service capabilities across multiple channels.
Yes, Auralis provides training and support to help you get started with using its AI engine with ManageEngine. The training resources include documentation, tutorials, and customer support to ensure a smooth integration process.
Yes, Auralis offers technical support to help you integrate its AI engine with ManageEngine. You can reach out to their support team for assistance with any technical issues or questions you may have during the integration process.
When Auralis encounters a question it cannot confidently answer, it follows a graceful escalation path by informing the customer that a human agent will assist, optionally collecting context such as order number or issue type, and creating a pre filled ManageEngine ticket for the agent, ensuring no conversation reaches a dead end, with a configurable confidence threshold that automatically hands off anything below it rather than risking a poor response.
Most teams go live within two weeks with Auralis' done-for-you setup. The AI is trained on your help centre articles, past ticket data, and product documentation. From day one it handles common queries well; accuracy improves continuously through reinforcement learning as new conversations come in. Auralis also provides a staging environment where you can test responses against real ticket examples before switching the bot live in your ManageEngine instance.
Absolutely. The Quality Auditor scores both bot and human agent responses across accuracy, tone, policy compliance, and resolution effectiveness. For human agents, this gives team leads an objective, continuous view of performance without relying on manual spot-checks or infrequent QA reviews. Flagged responses can trigger coaching alerts directly in ManageEngine, and aggregate scores feed into team-level dashboards so managers can spot patterns and run targeted training.
Disclaimer:
“ManageEngine” and all associated logos, trademarks, and brand names are the property of their respective owner and are used only for reference purposes. Auralis is not affiliated with, endorsed by, or sponsored by ManageEngine. The integration experience provided by Auralis is independently developed to work with your existing tools and workflows.
