E-commerce operations, though critical to business growth, generate a constant stream of customer queries that are often repetitive, time-sensitive, and difficult to resolve quickly. Manual handling and fragmented systems slow down workflows, frustrate customers, and increase support costs—making it harder to deliver seamless shopping experiences at scale.
52% of e-commerce operations struggle to meet customer expectations due to delayed responses and inconsistent support experiences
Nearly 48% of customers abandon purchases due to poor support, unclear information, or slow issue resolution
68% of businesses cite fragmented systems and lack of automation as key barriers to operational efficiency
On average, companies lose 20–30% of potential revenue due to cart abandonment and support inefficiencies
What if customer queries resolved instantly, shoppers received real-time guidance, and every operational bottleneck turned into actionable insight? With AI at the core, e-commerce evolves from reactive support into a proactive growth engine.
Provide real-time assistance across the shopping journey, helping customers find products, resolve queries, and complete purchases with ease.
Automate order processing, tracking, returns, and updates to reduce manual effort and improve operational accuracy.
Deliver instant, contextual support for order issues, refunds, and delivery queries, reducing tickets and improving satisfaction.
Auralis AI agents make this vision a reality, delivering faster, personalized, and scalable support across every customer touchpoint.
Other store owners love Auralis – here’s why
PowerOffice Go is one of Scandinavia’s leading cloud-based ERP and accounting platforms. It streamlines finance, payroll, invoicing, and project management into a single intuitive solution, helping companies work smarter and more efficiently.
Norway
Cloud ERP and SaaS
150+
We chose to implement Auralis as an AI assistant for our support team after a thorough evaluation process of alternative solutions and suppliers. Our collaboration with Auralis has been very valuable, characterized by a consistently high level of professionalism and responsiveness.
Terje Johansson
Product Director
We don’t just implement AI — we make it work securely and seamlessly for your business. Starting from extraction and clean-up to ongoing optimization, we are with you every step of the way
We do the hard work. data clean-up, model training, integrations, monitoring, and maintenance — all managed by us, so you don’t need a data science team.
Our solutions are shaped around you. We design, train, and optimize AI on your data and workflows. We don’t take generic models and try to fit you in like most of the other solutions in the market.
Instantly integrates with over 500+ tools that your team already uses out of the box. Anything with an API can be integrated with.
Seamlessly orchestrate public and open-source LLMs — or bring your own — and deploy them anywhere: cloud, private, or on-premise, with full flexibility to match your infrastructure and compliance needs.
Up and running in days, not months. We deliver measurable results quickly, without lengthy implementations or bloated consulting bills.
Compliance you can trust. Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).
Choosing the right AI agent can make or break your customer experience. This guide walks you through the key questions to ask and factors to consider before investing in an AI agent for your business.
Leverage AI to offer tailored product recommendations and create unique shopping experiences.
Streamline your operations with intelligent automation, reducing manual errors and increasing overall productivity
Deliver tailored product recommendations and content to your customers, boosting engagement and satisfaction
Auralis is extremely secure and fully compliant with GDPR and SOC2 standards.
By offering round-the-clock support, delivering instant responses, and ensuring accurate answers, Auralis AI significantly boosts customer satisfaction while lowering operational costs.
Auralis.AI targets a wide range of industries, with a particular focus on customer-centric sectors such as retail, e-commerce, financial services, telecommunications, healthcare, and SaaS companies. It is primarily for established companies that have a high volume of repetitive queries. Companies that have high customer support costs, high employee churn, and people related inefficiencies in handling customer inquiries. Companies that have limited customer support hours and language barriers in customer service. Companies who have difficulty in scaling customer support with business growth.
Auralis AI’s Neural Navigator allows customers and agents to engage interactively with your product, enhancing the support experience through an AI-driven support center. It also lets admins quality check and train the AI wherever it's needed.
Yes, Auralis AI seamlessly integrates with any helpdesk software and modern systems, ensuring smooth support operations without overhauling your current infrastructure. Auralis integrates with over 150+ systems out of the box and can talk to any system that supports an API.
Auralis AI provides features like helpdesk agent assist, suggesting drafts, creating tickets, and providing real-time recommendations, allowing agents to focus on more complex tasks.
Auralis AI’s live chat assist provides 24/7 customer support on your website, ensuring customers always have access to information and solutions, reducing the need for human support.
Auralis AI uses sentiment and intent analysis to prioritize tickets based on urgency, ensuring that critical issues are handled promptly, and improving overall service efficiency.
Yes, Auralis AI offers multi-lingual support, allowing businesses to serve customers globally, regardless of their preferred language. Auralis AI supports over 100 languages, ensuring that your customers can receive assistance in their preferred language, no matter where they are.
Auralis AI automates responses for routine queries, reduces the number of escalations, and speeds up resolution times, which in turn decreases the overall handling time per ticket.
Auralis AI’s Insights Dashboard delivers real-time analytics on customer interactions, helping businesses identify trends, improve service, and make data-driven decisions.
Auralis AI constantly ingests and syncs your knowledge base, documents, and other content sources, ensuring that customers receive the most accurate and current information. It also has inbuilt data pipelines that keep your information in sync with the changing needs of your business.
Yes, Auralis AI can autonomously resolve complex issues across multiple channels and seamlessly hand off cases to human agents when necessary, providing a flexible and adaptive solution. It can also get information from 3rd party systems and execute workflows on behalf of your team
Auralis AI is designed to integrate quickly with your existing systems and helpdesk software, allowing you to start benefiting from AI-driven customer support within a couple of weeks.
Auralis AI increases agent productivity by handling routine inquiries, freeing up agents to focus on more complex tasks, while also reducing handling time and improving case deflections.
By automating repetitive tasks, reducing the number of tickets needing human intervention, and lowering the cost per ticket, Auralis AI helps businesses scale without increasing support costs. Typically about 30% - 50% of your tickets get handled by AI instantly and that translates to an ROI of 3 - 5x depending on your industry and business use case. Also, every member of your team can see a 10h - 15h efficiency gain per week with our internal automations.