Your phones, answered. Your e-automate, updated.
- Meter reads, supply orders, service status and invoice questions
- Answered from live e-automate data, not a script
- Service calls and toner orders opened while the customer is on the line
- Anything that needs judgement goes to your CSR with the full history
Try it yourself
Talk to the agent now.
This is the same agent a dealership would put on its support line. Ask it about a meter read, a toner order or a service call and see how it answers.
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What it does in e-automate
One customer call, from start to finish.
A customer calls at 7:40 in the morning. The Ricoh in accounting is showing an error, and they have run out of black toner.
Finds the caller and the machine
It matches the phone number or email to the customer record, then finds the exact machine by its location or serial number. The customer does not need to know the model.
Checks the contract first
Is the device on an active agreement? Is black toner included or billed separately? Is the customer inside their response window? Those answers decide what the agent says next, so toner does not go out free by mistake.
Opens the service call and orders the toner
It writes the call into e-automate with the problem code, device and contract attached, then places the supply order. The customer gets a time window rather than a promise that someone will call back.
Passes the harder calls to a person
An upset customer, a billing dispute, a large account or an unclear entitlement goes to your CSR instead. They get the full transcript and the account already open, so the customer does not have to explain it twice.
What you get
Five parts, managed as one service.
Autopilot
Handles the whole request
It reads your knowledge base and live e-automate data, answers the customer and closes the ticket. It works across chat, web, email and messaging. When something needs a decision, it hands over with the full history attached.
Answer
Answers the phone
It takes inbound calls, settles the routine ones in about a minute and transfers the rest to a person. It covers lunch breaks, evenings and the Monday morning rush.
Assist
Helps your CSRs
It drafts the reply, shows the contract terms and suggests what to do next. Your CSR still decides. New staff can answer questions that used to need someone with years of experience.
Audit
Reviews every conversation
It scores both agent and human conversations against your own standards. Instead of checking five calls a month, you can see how all of them went.
Knowledge Center
One place for your answers
Model documentation, error codes, your own procedures and your contract wording sit together in one place. The agents and your team search the same content. Update it once and every answer changes with it.
Where it fits
How it sits with ECI's own AI
ECI builds AI for your staff and your technicians. Auralis works with your customers. Both read the same ERP, and they run side by side.
From other Auralis deployments
How the platform performs elsewhere.
70%
Of requests resolved without a person, at the highest we have measured
45s
Typical time to settle a common request on the phone
100+
Languages supported
Something to try this week
Work out how many of your calls could be automated.
Before you look at pricing, work out how much of your call volume could be handled automatically. It takes about twenty minutes with whoever answers the phones.
List the five most common reasons people call
Ask the people who answer the phones. Most dealerships can name their five in under a minute.
Put a monthly number against each one
A rough estimate is enough here. You only need a sense of the scale.
Mark the ones e-automate can already answer
If a CSR handles it by looking something up and reading it back, an agent can handle it too. If it needs judgement or negotiation, it stays with your team.
Note when the calls come in
The early morning rush and the after-hours calls matter more than the daily total. Those are the ones you either miss or pay overtime to cover.
Work out what a missed call costs
Count the result rather than the call. A toner order that went to a competitor, a response window you missed, a service call that turned into a complaint. That figure is the one worth reducing.