Auralis Smart Assist
Follow this step-by-step guide to install, configure, and start using Auralis Smart Assist inside your HubSpot workspace.
Overview
Generate high quality, context aware responses directly inside HubSpot conversations and tickets, with no need for copy pasting between tools.
Agents receive AI suggestions while they work. Auralis stays in the background until it's needed.
Stop answering the same questions manually. Auralis handles repetitive queries so your team focuses on complex cases.
Every response your team sends meets the same standard, regardless of who is on shift or how busy things get.
Auralis works with your agents, not instead of them, as a support assistant built for real workflows that is designed to improve speed and quality without disrupting how your team already operates.
Process
Three steps from installation to your first AI-assisted reply.
Step 1
Follow these steps to install Auralis from HubSpot and link your account.
Step 2
Auralis works out of the box, but a few quick settings help tailor it to your team’s workflow.
Auralis is designed for immediate use. Most teams are fully configured and sending AI-assisted replies within 5 minutes of installation.
Step 3
KEY features
Purpose-built features for support teams that need to move fast without sacrificing quality.
Generate accurate, context aware responses directly inside HubSpot, without switching tabs or copying from another tool.
Agents get AI help while actively working on a conversation. Auralis stays embedded in the workflow, not layered on top of it.
Works directly within HubSpot conversations and ticketing. No external dashboards or parallel tools to manage.
Every reply Auralis suggests is aligned with your team's tone and standards, reducing variance across agents and shifts.
Handle significantly higher conversation volume without growing your team proportionally. Auralis absorbs the repetitive load so your agents can focus on what requires a human touch.
Configuration
Auralis supports two modes of operation. You can switch between them at any time.
Agents decide when to use Auralis. They trigger a reply, review it, and choose to send or edit before anything goes out.
Best for
Auralis reads incoming messages and prepares draft responses automatically. Agents can accept, edit, or ignore at a glance.
Best for
Start in manual mode to build agent familiarity and confidence with Auralis suggestions. Transition to automated mode once your team is comfortable with the quality and accuracy.
Data & Security
| Data Practice | Policy | Covered |
|---|---|---|
|
Data processed for AI assistance |
Only used to generate and serve reply suggestions |
✓ Yes |
|
Long-term data storage |
No long-term storage of customer conversation data |
✗ No |
|
Data retention period |
Data is retained for 30–60 days and then permanently deleted |
✓ Yes |
|
Data access after uninstall |
Access to HubSpot data is immediately revoked upon uninstall |
✓ Yes |
|
New data processing after uninstall |
No new data is processed once Auralis is uninstalled |
✗ Never |
Disconnecting
You can disconnect or fully remove Auralis at any time from your HubSpot settings. No data will be affected beyond the retention period.
To temporarily disconnect Auralis without uninstalling, navigate to:
If you ever want to reconnect Auralis, simply revisit the integration page and follow the installation steps above. All configuration will need to be re-applied after a fresh install.
