Live Chat Agent
Holds real-time chat conversations on your site and in-app, resolving the request in the window instead of opening a ticket.
The Live Chat Agent staffs the chat widget on your website and inside your product, answering instantly and resolving the request inside the conversation. It removes the wait for a free human agent and the queue that builds during busy hours, while keeping the option to bring in a person when one is needed.
How it works
The agent grounds its replies in your approved knowledge through Answer, resolves end to end through Autopilot, and hands the live chat to a human through Assist with the transcript and context already in front of them. Audit reviews closed chats for accuracy and tone.
Example requests it handles
- I have a quick question about my plan.
- Can you help me finish setting this up?
- Is this feature included in my tier?
- I need help right now.
In your industry
- Staffs in-app chat so accounts get an instant answer without waiting for a free agent.
- Handles real-time chat at consumer volume, with no queue during peak hours.
- Answers shopper and merchant chat instantly on your storefront and dashboard.
- Keeps students and educators moving with instant chat through term-time spikes.
- Resolves in-product chat questions while users are mid-task.
- Answers tenant and owner chat without tying up the front desk.
- Handles routine patient chat instantly while keeping clinical matters with people.
In Auralis
Auralis delivers live chat through Answer for grounded replies and Autopilot for resolution, with a clean handoff to a person via Assist and review by Audit.