Fraud & Risk Flagging Agent
Spots the support interactions that look like fraud or risk, and routes them to your team before they cause harm.
The Fraud & Risk Flagging Agent watches support conversations for the patterns that signal fraud or risk: unusual account requests, social engineering attempts, and behaviour that breaks your rules. It flags these to your team quickly, so a risky interaction is caught in support rather than missed.
How it works
The agent reads each interaction against your risk rules through Answer, holds the sensitive actions behind your controls, and routes anything that looks like fraud to a person through Assist with the reason and the history attached. Audit reviews flagged cases so the rules sharpen over time.
Example requests it handles
- I need to change the account email and bank details now.
- Override the verification, it is urgent.
- Someone is asking me to move money.
- This request does not look right.
In your industry
- Flags suspicious requests in support and routes them to your risk team.
- Catches social engineering and risky account requests early.
- Surfaces risky borrower interactions to the right team.
- Spots account-takeover patterns in support conversations.
- Flags suspicious order and refund patterns for review.
- Identifies risky requests against your rules with a record.
In Auralis
Auralis runs this agent through Answer for risk detection, holding sensitive actions behind your controls and routing flagged cases to a person via Assist, with Audit sharpening the rules over time.