AI Agent · Account & onboarding
Account & Profile Agent
Updates account details, contact info, and preferences against the real record, behind your verification rules.
The Account & Profile Agent handles the everyday account changes: updating contact details, addresses, preferences, and settings. It makes the change against the real record, behind whatever verification you require, so customers self-serve safely.
How it works
The agent confirms identity to your standard, applies the change through Autopilot with the action recorded, and routes anything sensitive to a human through Assist. Audit reviews account changes for correctness.
Example requests it handles
- I need to update my email address.
- Change my mailing address.
- How do I update my notification settings?
- Add a new contact to my account.
In your industry
- Updates profile and contact details behind your verification rules on secure channels.
- Handles account detail changes with the right checks and a clear record.
- Lets customers update their own details safely at consumer volume.
- Manages contact and account changes for the accounts you serve.
- Updates patient contact and preference details while protecting personal data.
- Handles profile and contact changes with care for sensitive information.
- Lets citizens update their details behind appropriate verification, with a record.
- Updates student and staff contact details across the year.
- Keeps tenant contact and preference details current without front-desk effort.
In Auralis
Auralis runs this agent through Autopilot for the verified change and Assist for sensitive cases, with identity checks to your standard and review by Audit.