API & Developer Support Agent
Answers developer questions on your API and docs with grounded, specific answers, freeing engineers from support duty.
The API & Developer Support Agent handles the technical questions developers ask while building against your product: how an endpoint works, why a call is failing, what a parameter means. It answers from your real documentation, so engineers are not pulled off their own work to answer support questions.
How it works
The agent grounds its answers in your API documentation and guides through Answer, resolves common integration errors through Autopilot, and escalates the genuinely novel cases to your engineers through Assist with the request detail attached. Audit feeds recurring questions back into the docs.
Example requests it handles
- How do I authenticate with the API?
- Why am I getting a 400 error?
- What does this parameter do?
- Is there a rate limit on this endpoint?
In your industry
- Answers developer and integration questions so engineers stay on their own work.
- Supports partners building against your API with grounded answers.
- Handles integration and API questions accurately within your docs.
- Answers integration questions for the partners building on your stack.
- Supports developers integrating terminals and payment APIs.
- Answers API and integration questions for partner developers.
In Auralis
Auralis delivers developer support through Answer grounded in your documentation and Autopilot for common errors, escalating novel cases to engineers via Assist and improving docs through Audit.