Pre-sales Product Questions Agent
Answers the product, plan, and pricing questions prospective customers ask, accurately and from your real information.
The Pre-sales Product Questions Agent answers the questions people ask before they buy: what the product does, which plan fits, how pricing works, and whether a specific need is covered. It treats these as support questions to be answered clearly and accurately, not a sales pitch, so prospective customers get a straight answer at the moment they ask.
How it works
The agent grounds its answers in your approved product and pricing information through Answer and resolves the questions through Autopilot. A prospect who wants a real conversation is handed to your team through Assist with what they asked attached, and Audit reviews answer accuracy.
Example requests it handles
- Does your product do this?
- Which plan is right for me?
- How does your pricing work?
- Can it handle my use case?
In your industry
- Answers pre-purchase product and plan questions accurately, day and night.
- Handles the questions prospective customers ask before signing up.
- Answers feature and plan questions for prospective users.
- Answers course, plan, and fit questions for prospective students and schools.
- Explains products and eligibility questions before application.
- Answers fit and capability questions for prospective merchants.
In Auralis
Auralis delivers this agent through Answer grounded in your approved product information and Autopilot for resolution, handing interested prospects to your team via Assist and reviewing accuracy with Audit.