Churn-risk Detection Agent
Spots the support signals that precede a customer leaving and surfaces the at-risk account while there is time to act.
The Churn-risk Detection Agent reads the signals that show up in support before a customer leaves: repeated issues, frustration, cancellation questions, and a drop in engagement. It surfaces the at-risk account to the right person while there is still time to act, instead of after the customer is gone.
How it works
The agent watches support conversations for risk signals through Answer, scores the account against your risk rules, and surfaces the at-risk ones through Assist with the history and the reason attached. Audit tracks which signals preceded churn so the detection improves over time.
Example requests it handles
- This keeps happening and I am fed up.
- How do I cancel my account?
- I am not getting value from this.
- I am considering other options.
In your industry
- Surfaces at-risk accounts from support signals while there is time to act.
- Flags consumers showing churn signals before they cancel.
- Spots disengaging users from their support history.
- Surfaces students and institutions at risk of not continuing.
- Flags patients disengaging from a care plan to the right team.
- Surfaces borrowers and partners showing risk signals early.
In Auralis
Auralis runs this agent through Answer for signal detection and Assist to surface at-risk accounts with context, with Audit tracking which signals preceded churn so detection sharpens over time.