Returns & Refunds Agent
Walks customers through returns and processes eligible refunds within your policy, without manual handling.
The Returns & Refunds Agent handles the full return flow: checking eligibility against your policy, issuing the return, and processing the refund when the rules are met. It removes the manual, rule-checking work that makes returns slow and inconsistent.
How it works
The agent checks the order and your return policy, executes the eligible return or refund through Autopilot with the action recorded, and escalates anything outside policy to a human through Assist. Audit reviews refund decisions for consistency.
Example requests it handles
- I want to return this item.
- Can I get a refund?
- This arrived damaged.
- How long does a refund take?
In your industry
- Processes eligible returns and refunds within policy, consistently, without manual checks.
- Handles refund requests at volume while keeping every decision inside your rules.
- Gives the merchants you support a consistent, policy-bound returns flow.
- Resolves product return and refund requests against your policy.
- Manages credit and refund requests with the right approvals and a clean record.
In Auralis
Auralis runs this agent through Autopilot for the policy-bound action and Assist for the exceptions, with Audit keeping refund decisions consistent across the queue.