Appointment Reminder Agent
Reminds customers of upcoming appointments and lets them confirm or reschedule in the same message, cutting no-shows.
The Appointment Reminder Agent reaches out before a booking, confirms the customer is still coming, and handles a reschedule on the spot if they are not. It reduces no-shows and the manual chasing that the team would otherwise do by hand.
How it works
The agent reads upcoming appointments from your system and sends a reminder through Autopilot, processing a confirm, cancel, or reschedule against live availability in the same conversation. Anything outside policy is handed to a person through Assist, and changes are logged for Audit.
Example requests it handles
- Yes, I will be there.
- I need to move my appointment.
- Can I change the time?
- Please cancel my booking.
In your industry
- Confirms patient appointments and reschedules them to cut no-shows.
- Sends reminders and handles changes against live clinic availability.
- Confirms service visits and reschedules them without a dispatcher.
- Reminds customers of grooming and care bookings and moves them on request.
- Confirms viewings and maintenance visits and reschedules as needed.
- Confirms service and calibration visits against engineer availability.
In Auralis
Auralis delivers reminders through Autopilot against your live calendar, routing exceptions to a person via Assist and logging every change for Audit.