Failed Payment & Dunning Agent
Reaches out on a failed payment, explains why it failed, and helps the customer fix it before access is lost.
The Failed Payment & Dunning Agent handles the recovery flow when a payment fails: telling the customer what happened, explaining the likely reason, and helping them update the payment so service continues. It recovers revenue that would otherwise lapse and removes the manual chasing behind it.
How it works
The agent detects the failed payment, explains the reason through Answer, and walks the customer through a fix through Autopilot, keeping sensitive payment actions behind your controls. Cases that need a person are routed through Assist, and Audit reviews recovery outcomes.
Example requests it handles
- Why did my payment fail?
- My card was declined.
- How do I update my payment method?
- I do not want to lose access.
In your industry
- Recovers failed renewals by helping accounts fix payment before access lapses.
- Handles declined payments at consumer volume to recover revenue.
- Walks users through fixing a failed subscription payment in-product.
- Explains declines accurately while keeping sensitive actions controlled.
- Helps borrowers resolve a missed payment within your rules.
- Recovers failed tuition and subscription payments for students and parents.
- Helps patients fix a failed membership payment securely.
In Auralis
Auralis runs recovery through Answer for the explanation and Autopilot for the guided fix, keeping sensitive actions behind your controls via Assist and reviewing outcomes with Audit.