Scheduling & Booking Agent
Books, reschedules, and cancels appointments in your systems, so customers do not wait on hold to change a time.
The Scheduling & Booking Agent handles the back and forth of appointments and visits: finding an open slot, booking it, moving it, or cancelling it. It works against your real availability and writes the change back to your system, so the calendar customers see is the calendar your team works from.
How it works
The agent checks live availability, confirms the details with the customer, and executes the booking through Autopilot with the action recorded against the account. Edge cases, such as a request outside policy, are handed to a human with the full context through Assist.
Example requests it handles
- Can I move my appointment to Friday?
- What times are available next week?
- I need to cancel my booking.
- Book me the earliest available slot.
In your industry
- Books and reschedules patient appointments against live clinic availability, around the clock.
- Handles the scheduling load so patients self-serve common changes without calling in.
- Books and moves service visits against technician availability without a dispatcher on the phone.
- Lets the field teams you support reschedule jobs and visits without manual coordination.
- Takes grooming and care bookings and reschedules them against your real calendar.
- Schedules viewings and maintenance visits without tying up your front desk.
- Coordinates service and calibration visits against engineer availability.
In Auralis
Auralis delivers this agent through Autopilot for the booking action and Assist for the exceptions a human should own, with every change written back to your scheduling system and logged for Audit.