Password & Access Agent
Handles password resets, lockouts, and access questions safely, clearing one of the highest-volume ticket types.
The Password & Access Agent resolves the sign-in problems that dominate most queues: password resets, locked accounts, and access questions. It runs the secure reset flow and gets the customer back in, without an agent spending time on a routine, repeatable task.
How it works
The agent verifies the user to your standard, triggers the secure reset or unlock through Autopilot, and confirms access is restored. Unusual or high-risk cases are routed to a human through Assist, and Audit reviews the access actions taken.
Example requests it handles
- I forgot my password.
- My account is locked.
- I am not receiving the reset email.
- How do I set up two-factor authentication?
In your industry
- Clears password and access tickets, one of your highest-volume categories, automatically.
- Handles resets and lockouts at consumer scale without an agent touching them.
- Resolves student and educator sign-in problems instantly, even during term-time spikes.
- Handles the campus-wide flood of password and access requests safely.
- Runs secure reset flows for citizen accounts with a record of every action.
- Closes out end-user reset and lockout tickets, protecting your SLAs.
- Resolves sign-in problems inside your product without manual handling.
- Handles access issues while protecting sensitive accounts.
- Gets patients back into secure portals without exposing their data.
- Runs secure access recovery on protected channels.
- Handles access and authentication questions within your security rules.
In Auralis
Auralis delivers this agent through Autopilot for the secure reset flow and Assist for high-risk cases, with identity verified to your standard and every access action reviewed by Audit.