Multilingual Support Agent
Answers in the customer language across every channel, so support quality does not depend on which language a customer speaks.
The Multilingual Support Agent handles requests in the language the customer writes or speaks, drawing on the same approved knowledge in every language. It removes the gap where some customers get fast, high-quality support and others wait for a rare language skill on the team.
How it works
The agent understands the incoming language, grounds the answer in your knowledge through Answer, and resolves it in the same language through Autopilot. Where a person is needed, it hands off through Assist with a summary the team can read, and Audit reviews quality across languages.
Example requests it handles
- Necesito ayuda con mi cuenta.
- Can you help me in my language?
- I would prefer to continue in French.
- Do you support other languages?
In your industry
- Gives every customer the same fast support regardless of the language they use.
- Serves multi-region accounts in their own language without hiring for each one.
- Supports students and families across languages on the same platform.
- Answers international students consistently in their preferred language.
- Serves a diverse population in multiple languages with equal quality.
- Helps patients in their own language while keeping clinical matters with people.
- Answers shoppers across markets in the language they checked out in.
In Auralis
Auralis delivers multilingual support through Answer and Autopilot in the customer language, handing off to a person via Assist with a readable summary and reviewing quality with Audit.