Shipping & Delivery Agent
Answers delivery and tracking questions with live carrier status, and handles the change when a delivery needs one.
The Shipping & Delivery Agent handles everything after an order ships: where the parcel is, when it will arrive, and what to do when a delivery is late, missed, or needs redirecting. It gives the customer a specific, current answer instead of a tracking link they have already seen.
How it works
The agent reads live carrier and fulfilment status through your connected systems, answers through Autopilot, and handles the safe changes such as updating a delivery instruction. A genuinely lost or stuck delivery is escalated through Assist with the order context, and Audit reviews the outcomes.
Example requests it handles
- When will my parcel arrive?
- My delivery is late.
- Can I change the delivery address?
- My package says delivered but it is not here.
In your industry
- Answers delivery and tracking questions with live carrier status, off the checkout team.
- Handles shipping questions at consumer volume without an agent touching them.
- Gives the merchants you support self-serve delivery answers.
- Answers questions about supply and product deliveries with real status.
- Tells patients where a device or kit delivery is without a call.
- Answers shipment and delivery status for parts and devices.
In Auralis
Auralis delivers this agent through Autopilot, reading live carrier status from your connected systems, escalating problem deliveries via Assist and reviewing outcomes with Audit.