Feedback Triage Agent
Reads every piece of feedback, sorts it by theme, and routes the signal to the team that can act on it.
The Feedback Triage Agent turns the stream of comments, reviews, and survey responses into something the business can act on. It reads each one, classifies it by theme and sentiment, and routes the real signal to the right team, so feedback does not pile up unread.
How it works
The agent classifies feedback by theme and sentiment through Answer, groups the recurring issues, and routes each to the right owner through Assist. Audit tracks the themes over time, so a growing problem is visible before it becomes widespread.
Example requests it handles
- This feature is confusing.
- I love the new update.
- The checkout is too slow.
- I keep running into the same issue.
In your industry
- Turns scattered feedback into themed signal routed to product and support.
- Sorts high-volume consumer feedback by theme and sentiment.
- Surfaces recurring product themes from user feedback.
- Groups student and educator feedback into actionable themes.
- Sorts shopper and merchant feedback into clear signal.
- Themes citizen feedback for the right department to act on.
In Auralis
Auralis runs this agent through Answer for classification and routing via Assist, with Audit tracking themes over time so a growing problem is visible early.