Voice & Phone Agent
Takes phone calls, understands what the caller needs, and resolves or routes it, so callers do not wait on hold.
The Voice & Phone Agent answers inbound calls, understands the request in natural speech, and resolves the routine ones directly. It removes hold times and the after-hours gap on the phone line, while passing the calls that need a person to the right place with context.
How it works
The agent listens, grounds its response in your approved knowledge through Answer, and resolves common calls through Autopilot, looking up the account when the request needs it. Calls that need a human are transferred through Assist with a summary, and Audit reviews call outcomes.
Example requests it handles
- I am calling about my recent order.
- I need to check the status of my request.
- Can you help me reset my account?
- I want to speak to someone about my bill.
In your industry
- Answers service calls and books or routes them without a dispatcher on the line.
- Handles routine patient calls around the clock and routes clinical ones to staff.
- Takes account and billing calls while keeping sensitive matters with people.
- Answers tenant calls about maintenance and payments without a full front desk.
- Gives citizens a phone line that answers immediately, with a record of the call.
- Handles order and store calls so the team is not pulled off the floor.
- Takes first-line service calls and routes technical ones with context.
In Auralis
Auralis delivers voice through Answer for grounded responses and Autopilot for resolution, transferring to a person via Assist with a summary and reviewing outcomes with Audit.