Warranty & Claims Agent
Checks warranty eligibility, walks the customer through a claim, and starts the eligible ones within your policy.
The Warranty & Claims Agent handles warranty questions and claims end to end: confirming whether an item is covered, explaining what the warranty includes, and starting an eligible claim. It removes the manual lookups and back and forth that make warranty support slow.
How it works
The agent checks coverage against the purchase record and your warranty terms through Answer, starts the eligible claim through Autopilot with the action recorded, and routes anything outside policy or in dispute to a person through Assist. Audit reviews claim decisions for consistency.
Example requests it handles
- Is my product still under warranty?
- How do I make a warranty claim?
- My item stopped working.
- What does my warranty cover?
In your industry
- Checks coverage and starts eligible service and warranty claims consistently.
- Confirms equipment warranty and begins eligible claims without manual lookups.
- Handles product warranty questions and claims within policy.
- Supports field warranty checks for the equipment you service.
- Manages product and hardware warranty claims at volume.
- Gives merchants a consistent warranty and claims flow for hardware.
In Auralis
Auralis runs this agent through Answer for coverage checks and Autopilot for the eligible claim, holding disputed cases for a person via Assist and keeping decisions consistent with Audit.