Disputes & Chargebacks Agent
Triages payment disputes and chargebacks, gathers the evidence, and routes them cleanly within your process.
The Disputes & Chargebacks Agent handles the first, time-sensitive steps of a payment dispute: acknowledging the customer, working out whether it is a misunderstanding or a real dispute, and gathering the order and payment evidence. It keeps disputes moving inside your deadlines instead of sitting unworked.
How it works
The agent reads the transaction and dispute detail through Answer, resolves the misunderstandings directly through Autopilot, and prepares genuine disputes with the evidence gathered for a person through Assist. Audit reviews how disputes were handled against your process.
Example requests it handles
- I do not recognise this charge.
- I want to dispute this transaction.
- I was charged twice.
- I am raising a chargeback.
In your industry
- Triages disputes and gathers evidence to keep cases inside processing deadlines.
- Separates a misunderstanding from a real dispute and routes each correctly.
- Handles payment disputes with the full history prepared for review.
- Resolves unrecognised-charge questions and prepares genuine disputes.
- Gathers order and payment evidence for merchant disputes.
- Handles billing disputes with the transaction record attached.
In Auralis
Auralis runs this agent through Answer for the transaction detail and Autopilot for the clear cases, preparing genuine disputes with evidence for a person via Assist and reviewing with Audit.