CSAT & Survey Agent
Asks for feedback at the right moment, captures the response, and acts on a poor score before the customer is lost.
The CSAT & Survey Agent gathers satisfaction feedback after a resolved case, at the moment it is most accurate. It captures the score and the comment, and where a response signals an unhappy customer, it acts on it straight away rather than leaving the feedback to be read later.
How it works
The agent sends the survey through Autopilot after a case is resolved, records the response, and recognises a poor score as a signal. Low scores are routed to a person through Assist with the case history, and Audit rolls the results into the patterns that drive weekly tuning.
Example requests it handles
- How would you rate your experience?
- My issue was not really resolved.
- That was very helpful, thank you.
- I am not satisfied with the outcome.
In your industry
- Captures satisfaction after each case and acts on a poor score in time.
- Gathers feedback at consumer volume and flags unhappy customers fast.
- Measures end-user satisfaction and surfaces the cases that need follow-up.
- Collects patient feedback and routes a concerning response to staff.
- Measures student and educator satisfaction after support.
- Captures citizen feedback on services with a clear record.
In Auralis
Auralis delivers this agent through Autopilot for the survey, routing low scores to a person via Assist and rolling results into the patterns Audit uses for weekly tuning.