Device & Hardware Agent
Troubleshoots physical devices and hardware step by step, resolving the common faults and arranging service for the rest.
The Device & Hardware Agent handles support for physical products: a device that will not power on, connect, or work as expected. It works through the diagnostic steps, resolves the common faults, and arranges service or replacement for the ones that need it.
How it works
The agent follows your device troubleshooting guides through Answer, walks the customer through the checks through Autopilot, and resolves the known faults. Hardware that needs service or replacement is routed through Assist with the diagnostic trail, and Audit feeds recurring faults back into the Knowledge Center.
Example requests it handles
- My device will not turn on.
- It will not connect to the network.
- The hardware is faulty.
- How do I reset the device?
In your industry
- Troubleshoots devices step by step and arranges service for genuine faults.
- Works through equipment faults and schedules a visit when needed.
- Gives field teams first-line hardware diagnostics on devices.
- Troubleshoots terminal and peripheral hardware for merchants.
- Resolves POS hardware faults to reduce downtime on the floor.
- Supports connected device issues while protecting patient data.
In Auralis
Auralis delivers this agent through Answer for the diagnostic steps and Autopilot for the known fixes, arranging service via Assist with diagnostics attached and feeding faults back through Audit.