Review & Reputation Agent
Watches public reviews, drafts a considered response, and routes the cases that need a person, so none go unanswered.
The Review & Reputation Agent keeps on top of public reviews, where a slow or missing response is visible to everyone. It reads each review, drafts a considered, on-brand response, and makes sure a negative review reaches a person quickly rather than sitting unanswered in public.
How it works
The agent reads incoming reviews, drafts a response grounded in your tone and facts through Answer, and handles the straightforward acknowledgements through Autopilot where you allow it. Negative or sensitive reviews are routed to a person through Assist with a draft ready, and Audit reviews tone and consistency.
Example requests it handles
- Left you a one-star review.
- Great service, thank you.
- I had a bad experience.
- Responding to my earlier review.
In your industry
- Keeps public reviews answered and routes negative ones to a person fast.
- Responds to shopper reviews on time and on brand.
- Keeps customer reviews answered without a dedicated person watching them.
- Responds to local service reviews and routes the difficult ones.
- Handles tenant and prospect reviews with a considered response.
- Responds to patient reviews carefully and routes sensitive ones to staff.
In Auralis
Auralis delivers this agent through Answer for the drafted response and Autopilot for straightforward acknowledgements, routing sensitive reviews to a person via Assist and reviewing tone with Audit.